Ratings based on 630 Verified Reviews

4.7 out of 5
94% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Aug 13, 2017
Good location hotel Staff is slow Terrible bed and pillow
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Hotel Close to Everything!

Posted Jul 29, 2017
Pros: Accommodations and service
Location: Very close to shopping and restaurants. Enjoy dining at the Fortress and take the "Sound of Music" bike tour by Faulein Maria.
We are definitely coming back--great hotel with great service and beautiful accommodations. Our room had a river view balcony appointed with flowers! Hotel Sacher also had several outdoor cafes for dining and drinks. The downtown shopping and restaurant area was just a short walk away.
Comment from Hotel Management
Jul 31, 2017 by Armie-Angélique Lassiwe, Hotel Management
Dear Pat, Thank you very much for your stay at the Hotel Sacher Salzburg and for taking the time to submit a review here on Expedia. I would like to thank you for your many positive comments concerning the accommodation, our terraces and the service at our hotel. Furthermore I am delighted to read your wonderful comment about our location. We are indeed in a lucky position, to offer our guests a special location next to the river, sun terraces all day long and a short walking distance to the old town. We are very grateful that our guest can benefit from all this which ultimately contributes to a memorable stay with us. Dear Pat, it was an honour having you stay with us and we are all looking forward to welcoming you back at The Hotel Sacher Salzburg in the future. Best regards, Armie-Angélique Lassiwe General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from roma

exellent experience

Posted Jul 25, 2017
extraordinary location the cafe is amazing very fast valet parking
Comment from Hotel Management
Jul 26, 2017 by Armie-Angélique Lassiwe, Hotel Management
Dear pompeyo, Thank you very much for your positive feedback regarding your stay at the Hotel Sacher, I am delighted to hear that you enjoyed your stay with us and I will share your comments concerning our Café and the valet parking with our team, who I am certain will be encouraged by your remarks! We appreciate your taking the time to tell us about your experience and very much hope that we will have the pleasure to welcome you at the Hotel Sacher again soon! Best regards, Armie-Angélique Lassiwe General Manager
2 out of 5
by A verified traveler

Disappointed

Posted Jul 10, 2017
Hotel is dated and not up to today's standards, especially for what they charge Needs improvement in many areas
Comment from Hotel Management
Jul 12, 2017 by Armie-Angélique Lassiwe, Hotel Management
Dear Anonymous, I would like to thank you for having chosen the Hotel Sacher for your stay in Salzburg and for sharing your impressions with us. I feel sorry to hear that your experience at our hotel did not fully meet your expectations. Kindly allow us to mention that we are in the final steps of our continued effort in extensively renovating all our guestrooms as well as our restaurant and bar areas, which stands for our aim to offer excellent quality and facilities for our valued guests. As I am sure you will understand, this is though a very lengthy project which is yet to be completed. Dear Anonymous, I hope to welcome you back at our hotel soon in order to convince you about the service and the completed renovations. Kind regards, Armie-Angélique Lassiwe General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from kuwait

Super hotel

Posted Jul 2, 2017
I really recommend this hotel, amazing hotel close to the downtown and the staff are really really friendly. Love it ❤️
Comment from Hotel Management
Jul 3, 2017 by Armie-Angélique Lassiwe, Hotel Management
Dear alzamel, Thank you very much for sharing your impressions about the Hotel Sacher Salzburg with us. I am most grateful about your wonderful comment concerning our staff. As being one of the Leading Hotels of the World we constantly strive to meet your needs and expectations. I am therefore delighted to read your wonderful feedback and I will make sure it is shared with the entire Sacher-Team who are doing their best every day to ensure that our guests have a special stay at our hotel and who will highly appreciate your kind words. Dear alzamel, we hope to welcome you back at the Hotel Sacher Salzburg soon. Kind regards, Armie-Angélique Lassiwe General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Beautiul Hotel Close To Everything

Posted Jun 24, 2017
This was a beautiful hotel. Right in the heart of it all. The staff where friendly and helpful. Would highly recommend it for your stay in Salzburg. So pretty being on the water and so close to the bridge to walk over to Old Town.
Comment from Hotel Management
Jun 27, 2017 by Armie-Angélique Lassiwe, Hotel Management
Dear MEC, Thank you very much for sharing your impressions about the Hotel Sacher Salzburg with us. I would like to thank you about your many positive comments regarding the location as well as the service. We are indeed in a lucky position, to offer our guests a special location next to the river, sun terraces all day long and a short walking distance to the old town. We are very grateful that our guest can benefit from all this which ultimately contributes to a memorable stay with us. I would be looking forward to welcoming you back at the Hotel Sacher Salzburg in the future. Kind regards, Armie-Angélique Lassiwe General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver, Co

Loved the Hotel Sacher!

Posted Jun 7, 2017
We loved the Hotel Sacher. Beautiful room with a view that would be hard to match. The service was impeccable and you can't beat the location. I don't do a lot of reviews, but this is a special hotel. I would highly recommend it.
Comment from Hotel Management
Jun 14, 2017 by Armie-Angélique Lassiwe, Hotel Management
Dear Justin, First of all I would like to thank you for your recent stay at the Hotel Sacher Salzburg and for sharing this amazing review with us. We are indeed in a lucky position, to offer our guests a special location next to the river, sun terraces all day long and a short walking distance to the old town. We are very grateful that our guest can benefit from all this which ultimately contributes to a memorable stay with us. Thank you also for recognising our newly renovated rooms as well as the high quality of service. I will of course share your wonderful feedback with my team. Rest assured that we will continuously provide you with best in class services and personalised care at all times. We look forward to welcome you again soon. Kindest Regards Armie-Angélique Lassiwe General Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Edmond, Ok

Perfect Location, Beautiful Hotel Room

Posted Jun 6, 2017
Pros: Location, Best shower I've had in my life, Staff, The Restaurant downstairs, Everything!
Cons: As with all hotels that use the keycard to turn allow access electricity, being able to charge devices while out of the room would be really handy.
Location: It is near the Church's, Mozart's Birthplace, etc. Mirabel gardens are pretty close the other way.
This was an incredibly luxurious stay. We had just come off of a night train, and they took and stored our bags until the room was ready. They were up in our room waiting for us when we got back from walking around Salzburg, which was really easy because we were right by everything! When we got to our room, we found the bed to be comfortable and the room to be spacious, the shower was enormous, and the overhead felt so good on my back and neck that I lost track of time. They handled dinner reservations and taxi service for us too.
Comment from Hotel Management
Jun 7, 2017 by Armie-Angélique Lassiwe, Hotel Management
Dear Seth, I want to take the opportunity to thank you for choosing the Hotel Sacher for your stay in Salzburg and for taking the time to submit a review on Expedia. We are indeed in a lucky position, to offer our guests a special location next to the river, sun terraces all day long and a short walking distance to the old town. We are very grateful that our guests can benefit from all this which ultimately contributes to a memorable stay with us. Furthermore I am delighted to read your kind comments about our room interior, especially the shower. As being one of the Leading Hotels of the World, we constantly strive to meet your expectations and I therefore really appreciate your wonderful feedback. However I want to apologize for any inconvenience you have experienced during your stay regarding the electricity in the room and that it is switched off when the main switch is not switched on. I am very grateful for this feedback as it will be very important for us in future decisions. Dear Seth, I want to thank you again for staying with us and I am very much looking forward to many returns in the future. Kind regards, Armie-Angélique Lassiwe General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from vancouver bc

Very close to city Center. wonderful stay

Posted May 30, 2017
We had a wonderful stay! Room is very nice and has a balcony that overlooks the river and the city. Short walk to all the attractions. Great time! Staff are very friendly and always smiling and very helpful. Amazing stay! Too bad we had to leave and only stay for one night.
Comment from Hotel Management
Jun 1, 2017 by Armie-Angélique Lassiwe, Hotel Management
Dear Pauline, Thank you very much for your most recent stay at the Hotel Sacher Salzburg and for sharing your impressions with us here on Expedia. I am delighted to read that you could enjoy the special location of our hotel. We are in the lucky position to offer our guests a short walking distance to the old town as well as a marvellous view and sunny terraces all day long. I am really glad you could benefit from all that. Furthermore I would like to thank you for your wonderful feedback about our staff. I can assure you that they are doing their absolute best every day to make sure our guests have a lovely time. With pleasure I will forward your feedback to my team and they will be happy to hear that their efforts are appreciated. It was an honour to welcome you at our hotel and I am looking forward to many returns in the future. Best regards, Armie-Angélique Lassiwe General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia, US

Nice place

Posted May 23, 2017
Pros: Friendly, nice
Cons: All good
Location: Everything
Nice hotel, cool location, easy to get to downtown etc.
Comment from Hotel Management
May 23, 2017 by Armie-Angélique Lassiwe, Hotel Management
Dear AT, Thank you very much for your recent stay at the Hotel Sacher Salzburg and for sharing your impressions with us. I am pleased to read your valuable feedback about the service at the Hotel Sacher Salzburg. The hotel constantly strives to meet your needs and expectations and we are therefore happy that we were able to achieve this. Furthermore I am delighted about your comment concerning the location of the hotel. We are indeed in a lucky position, to offer our guests a special location next to the river Salzach which not only offers a marvellous view over the old town but also a short walking distance to all important sights. We are very grateful that our guest can benefit from all this and ultimately contribute to a memorable visit. We look forward to welcome you again soon. Kindest Regards Armie-Angélique Lassiwe General Manager