Ratings based on 499 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Aug 19, 2017
Location was amazing but the room comfort was very bad. slept terrible in the beds. Very hot and uncomfortable place to stay when the weather is hot outside.
2 out of 5
by A verified traveler

Prepare to be gouged

Posted Jul 15, 2017
We brought our children and they charged extra 44 Euros EACH per night + 15 Euros per night for a crib. Breakfast was nice but not worth 16 Euros for adults and 8 Euros for children. Decent hotel but very poor value. Also watch out for extra charges on your bill.
4 out of 5
Recommended
for Everyone
by A verified traveler from seattle wa

Nice hotel- easy walking to town center

Posted Jul 13, 2017
Nice old Mansion. Easy walking, right on the river. Parking is difficult, but possible off site. Only issue: it was very warm in Salzburg and there is no A/C. Fan provided but an uncomfortable night
Comment from Hotel Management
Jul 15, 2017 by Anna , Hotel Management
Thank you very much for your review. Sorry about the AC but we weren` t allowed to built in an AC. In austria it isn`t common that we have AC in old buildings. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Monterey

Nice location one block from River

Posted Jul 11, 2017
Quiet street one block from river and a few minutes walk to old town. Nice hotel with good breakfast option
Comment from Hotel Management
Jul 15, 2017 by Anna , Hotel Management
Thanks for your lovely review. Best regards Anna
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice hotel only a short walk along the river.

Posted Jul 10, 2017
Hotel was very nice but with no air conditioning it was way too hot to sleep. This hotel would be perfect during cooler months.
Comment from Hotel Management
Jul 28, 2017 by reception, Hotel Management
Dear Sir or Madame, we are happy to hear that you had a marvelous time in our boutique hotel. Thank you so much for taking the time to give us feedback and let our future guests know how much you liked it. We'd be glad to welcome you in our Villa Carlton again on your next stay in Mozart's City. With kind regards, reception
5 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Nice hotel

Posted Jul 6, 2017
Beautiful hotel, real confortable, good location. Big rooms, nice and helpful staff.
Comment from Hotel Management
Jul 28, 2017 by reception, Hotel Management
Dear Sir or Madame, we are happy to hear that you had a marvelous time in our boutique hotel. Thank you so much for taking the time to give us feedback and let our future guests know how much you liked it. We'd be glad to welcome you in our Villa Carlton again on your next stay in Mozart's City. With kind regards, reception
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 24, 2017
Clean and spacious room. Walkable to sites. Some street noise when windows are open.
Comment from Hotel Management
Aug 1, 2017 by reception, Hotel Management
Dear Sir/Madame, thank you very much for taking the time to give us feedback on your stay with us; it is very much appreciated. We like hearing that you enjoyed your time in our Hotel Villa Carlton and would be pleased to welcome you again, soon. With kind regards, reception
2 out of 5
by A verified traveler

Deeply regretted choice

Posted Jun 10, 2017
A helpful and courteous gentleman checked me in, provided helpful advice and a map on request. All downhill from there. Room was spacious, but extremely dingy, not cleaned very well, furnished with what looks like "found" furniture (appears like the apartment of a poor college student or the like), EXTREMELY dark, like RIDICULOUSLY dark. Wifi did not work beyond the first day. A light bulb was out. Attempted to phone reception at several different times, noone ever once picked up, also no voicemail or anything. No real services/amenities, unclear how this hotel is a 4star (this is not intended as an insult, I genuinely do not understand). Seems well meaning but not operated like a professional business. Location is fairly good, a pleasant 20minute walk to most of sights you'll want to see.
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston, US

good location

Posted Jun 7, 2017
in the center of old town, very convenient. Hotel is old but comfortable.
Comment from Hotel Management
Aug 1, 2017 by reception, Hotel Management
Dear Sir/Madam, thank you very much for taking the time to give us feedback on your stay with us; it is very much appreciated. We like hearing that you enjoyed your time in our Hotel Villa Carlton and would be pleased to welcome you again, soon. With kind regards, reception
5 out of 5
Recommended
for Everyone
by A verified traveler

Enjoyable stay

Posted Jun 5, 2017
Pros: Comfortable with good facilities.
Cons: Nothing
Location: Close to Mirabel Gardens and within easy walking distance of the riverfront. The old town was about a 15 minute walk away.
The hotel was nice and comfortable. The staff were very friendly and helpful. Close to Mirabel Gardens but away from the hustle and bustle.
Comment from Hotel Management
Jul 28, 2017 by reception, Hotel Management
Dear Sir or Madame, we are happy to hear that you had a marvelous time in our boutique hotel. Thank you so much for taking the time to give us feedback and let our future guests know how much you liked it. We'd be glad to welcome you in our Villa Carlton again on your next stay in Mozart's City. With kind regards, reception