Ratings based on 25 Verified Reviews
3.9 Room cleanliness
3.2 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
for Business Travelersby Will Pilot
Business tripPosted Oct 20, 2015 on Ebookers
My experience in Warsaw started firstly with the taxi driver leaving me at the wrong address. I called the apartment booking office to get help with direction after discovering that I was at 31/41 Wilcza instead of 35/41 Wilcza. I was on the phone for over 20 minutes. The checkin office was just across the street but it was so difficult for the customer service staff to give me directions. I arrived at the office finally and was given the address for my apartment which was at a different address. To cut a long story short it it weren't for the help of a nice stranger on the street I would have given up looking for thus apartment and check into a hotel. May I suggest that arrangements are made to get guests to there apartment, most visitors have difficulty finding addresses in Warsaw. Even taxi drivers.
for Everyoneby A verified traveler from Montreal
Very goodPosted Oct 2, 2014
Pros: Location and to be able to feel like at home.
Excellent location. Close to all the facilities. Stores, grocery, cafes, subway, Palac Kultury, Politechnika.We discovered a very charming little street called Nowy Swiat that we strongly reccomend.
by KJ from USA
Not understanding to special circumstancesPosted Jul 21, 2014 on Hotels
No services were given, but no refund was issued either. I explained the special circumstances to the hotel and they would not help me, even with a partial refund.
by Joe from Nottingham
Great apartment not so good locationPosted Jul 1, 2014 on Hotels
Apartment was very nice but we booked 2 rooms of 4 people together and ended up being at 2 separate locations. The service was very friendly when we got there but the reception is also in a different location to the apartments. The link hotels.com sent me to the apartment was not where we needed to check in so we had 2 pointless trips which is annoying when you are carrying lots of suitcases. Apartments were fantastic value though.
by European adventure from Australia
Could have been betterPosted May 30, 2014 on Hotels
This apartment could easily have been so much better. It was spacious, in a great location ( we were on Wilcza street) for bus transport to the major attractions.. But it was let down by poor attention to detail. The sheets on the bed were too small and had some tears in them, we only got two towels; no bath mats, washers or drying cloths. The lack of a bath mat was a concern as the shower was quite high and we almost slipped several times stepping out of the shower. No microwave or toaster. There was a washing machine but you needed a special 'knack' to open the lid. A couple of times we thought we would not be able to get our clothes out. We were given a unit in a slightly different location to that shown on the web site - that was not a problem but this fact is not stated on the web site. Finding the office to pick up the key was a bit of an issue - you really need a phone to call them to get two separate codes to reach the office. But, the above issues aside the apartment worked well for us. It's just that with a bit of attention to detail this could have been a great apartment.
by Marcel from Poland
great locationPosted Apr 16, 2014 on Hotels
Enjoyed the location. The condition of the room was very decent for this price
by Richard from Brisbane
good location but room was mouldyPosted Apr 15, 2013 on Hotels
The apartment was in a good location walking distance to the metro station, the the apartment was mouldy and the sink in the bathroom was blocked. The office staff where helpful but we found the office a little hard to find.
Convenient location and comfortable stay!Posted Jan 29, 2013 on Hotels
I was surprised to see that the hotel on Wilcza was actually a studio unit! We had to pick up the keys at a different location (the main office about 5 min walking distance from the actual room we rented and a bit tricky to find it) which was rather unusual. We traveled to Warsaw by train which got delayed and so we were late to get the keys to the apartment. We called the office to notify them we would be later and the lady who answered our call was super nice, accommodating and waited for us until we got there. She also suggested a few things to see while in Warsaw. The studio we rented was on the 5th floor in the apartment building. It was really nicely decorated and very comfortable. The bathroom had washer and shower. The kitchen was really nicely designed with the small fridge and also dishes if one chose to cook there. The whole unit/studio was really comfortable. It is also conveniently located, 15 min walking distance from the Warsaw Central train station, 25-30 min walking distance to the older part of town. The only few things I think might have made the stay better was the fact that we could not adjust the heat in the apartment so it got really hot in there (we were staying there in December) and so we opened the windows at night but since the apartment is located on a rather busy street, it was a bit loud. Overall, it was a great stay and experience!!!
by A verified traveler
Dålig service men bra ändaPosted Dec 19, 2016 on Hotels
Servicen i själva Polen var inget bra alls. Allt tog lång tid, Märktes att dom inte tycker om turister hur trevlig man än var. Svårt att få tag på taxi för dom flesta inte ville köra oss pga det. Dom ställen vi ville åka till fick vi ingen hjälp för att nå. Utan vi fick reda ut allt själva. Själva stan & utbudet dom hade där var jättebra. Shopping,festliv,sevärdigheter var det inget att klaga på. Hotellet vi bokade (lägenhet) låg väldigt centralt & det var bra service då vi skulle hämta nycklarna på annan adress. Lägenheten var perfekt i storlek & modern.
by A verified traveler
Tyst och nära till centrumPosted Sep 26, 2016 on Hotels
Positivt:tyst,modernt,ljust,rent,bra hjälp från personalen. Mindre positivt: ej kompletta bestick och tallrikar. Saknas utländsk TV tex BBC. Negativt: Saknas bäddmadrass.