Ratings based on 1,398 Verified Reviews

4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from Brisbane Australia

Relaxing holiday.

Posted Aug 20, 2017
Pros: Location with shopping on your doorstep. Superb service and excellent accommodation 5 star all the way.
Location: Location with shopping on your doorstep. Superb service and excellent accommodation 5 star all the way. Taxis are cheap to get around.
Liked the location as it's away from the over the top shopping precinct of Orchard road. There is a shopping area attached to the hotel but it's for the local residents so much more enjoyable as not luxury goods everything is well priced and not over run by tourists. The hotel is superb with 3 restaurants on site plus a very nice bar for after dinner drinks. All of the staff from doormen to cleaning service staff are incredibly polite and helpful. Our room on the 15th floor had great views of the city skyline. It was very comfortable king sized bed,couch and desk. Bathroom is lovely everything you need bath & seperate shower marble finishes and large fluffy towels. The room has a Nespresso coffee machine and capsules are replaced daily. Large flatscreen TV with cable channels and movies available. We received an upgrade as I'm a gold ambassador member this gave access to the club lounge for breakfast, afternoon tea and evening cocktails with canapés. Service in the club is of a high standard everyone was attentive and helpful. I would come back here if I'm in Singapore again.
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney

The best hotel!

Posted Aug 6, 2017
We spent 10 days here and it was absolutely fantastic. The club room was definitely worth while and the staff made you feel extremely welcome. Overall was a great stay.
4 out of 5
by A verified traveler from INDONESIA

good location.near MRT&mall

Posted Jul 27, 2017
I booked a premier room with king size bed, but the hotel gave me deluxe room with breakfast free .They told me that maybe Expedia was wrong to display the price and the room . actually ,I was disappointed about it.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Excellent

Posted Jul 4, 2017
Convenient location. Large room (Premier Room). Clean and comfortable
2 out of 5
Recommended
for Everyone
by A verified traveler from London

Dated and needs refurbishment.

Posted Jun 28, 2017
After nearly 20 years I returned to this property as my usual hotel was fully booked. Whilst comfortable, the property is in need of refurbishment.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jun 22, 2017
Stayed at the heritage wing, for which there's no elevator so it might not be ideal for some people. Everything else was great though.
5 out of 5
by Fransisca

The best in bugis area

Posted Jun 18, 2017 on Hotels
The hotel is perfect for every occasion.. the breakfast was sooo good... however without the breakfast package, you will have many options..
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 5, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Location

Posted Jun 3, 2017
Excellent location for touring the city, MRT and excellent shopping centre in the doorstep. Staff were great.. we were made very welcome and nothing was a problem.
5 out of 5
by A verified traveler

Posted May 31, 2017 on Hotels
Up to date facilities. Best location welcoming services