Ratings based on 4,233 Verified Reviews

4.3 out of 5
91% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 29, 2017
the hotel is very nice and centrally located but was very difficult to use the pool because of renevations taking place.
Comment from Hotel Management
Oct 4, 2017 by Katya Herting, Hotel Management
Dear Guest, thank you for your review! With regard to our swimming pool access, our team is working hard at completing the improvement works on our lower floor rooms and we hope to resume hotel access to the swimming pool as soon as we can. Thank you again and we look forward to welcoming you back soon! Warm regards, Katya Herting, Hotel Manager
4 out of 5
Recommended
for Couples
by A verified traveler from Perth, WA.

Wonderful staff, excellent location.

Posted Sep 25, 2017
Pros: Friendly, professional and helpful staff. Next to fantastic shopping complex with handy supermarket and a chemist which we needed.
Cons: Additional more comfortable chairs in the room, more information on hotel restaurant opening times and menus and a TV guide would have been nice.
Location: Colonial District, Raffles Hotel, wining and dining and excellent shopping.
Great stay at the hotel with wonderful staff members. Only 3 out of the 6 lifts working to our floors, but not a problem. Only minor delays and sometimes a little cramped. Next to fantastic shopping complex with handy supermarket and a chemist which we needed. Very convenient and hassle free. Only 3 MRT stops from Orchard Road shopping, great experience and I normally do not enjoy shopping at all......
Comment from Hotel Management
Sep 27, 2017 by Katya Herting, Hotel Management
Dear Gary, thank you for your review. With regard to your feedback, we would like to share with you that a compendium booklet is placed on top of our writing desk and it provides pertinent information of the facilities around our hotel. Should you require more information on this on your subsequent visits, our friendly colleagues will be delighted to assist you. Thank you again for your feedback and we look forward to seeing you soon! Warm regards, Katya Herting, Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth

Great location

Posted Aug 26, 2017
Pros: everything.
Was a great holiday. The hotel was close to many attractions. Also easy to MRT station.
Comment from Hotel Management
Aug 30, 2017 by Katya Herting, Hotel Management
Dear Lexie, we are delighted that you enjoyed your stay with us, especially our convenient location! We look forward to welcoming you back soon! Warm regards, Katya Herting, Hotel Manager
5 out of 5
Recommended
for Couples
by A verified traveler from London

A Great Find in Singapore

Posted Aug 25, 2017
Pros: Everything
Location: Centrally located with shops and restaurants on the doorstep.
Great hotel in a central and convenient position with fantastic facilities. Shops and a food market wonderfully close on the basement level with numerous eateries. The staff go way beyond the call of duty - I will definitely stay here again.
Comment from Hotel Management
Aug 30, 2017 by Katya Herting, Hotel Management
Dear Lynette, thank you so much for your high praises for our team members and central location! We look forward to welcoming you back soon! Warm regards, Katya Herting, Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Nice hotel, Friendly Staff

Posted Aug 24, 2017
Hotel staff were friendly, Room was nice, clean and big. Amazing views.
Comment from Hotel Management
Aug 30, 2017 by Katya Herting, Hotel Management
Dear Bohdan, we are delighted that you enjoyed your stay with us! We look forward to welcoming you back soon! Warm regards, Katya Herting, Hotel Manager
3 out of 5
by A verified traveler

Old Hotel

Posted Aug 20, 2017
Cons: Extensive Renovation and upgrading to your rooms
The ambience is good but the room I stayed in was old and some furnish suffered extensive water damage. The carpet was rather old and did not felt clean when I walked barefoot on it.
Comment from Hotel Management
Aug 24, 2017 by Katya Herting, Hotel Management
Dear Guest, thank you for staying with us at the Swissôtel The Stamford. We are deeply concerned with your feedback on our rooms and rest assured that our Hotel is undergoing extensive upgrading works and we hope that these new improvements will collectively reinforce Swissôtel The Stamford's dedication to create even better customer-focused guest experiences for future visits. Thank you again for your patronage and we sincerely look forward to welcoming you back in the near future. Warm regards, Katya Herting, Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Bunbury, WA

Central to Everything

Posted Aug 18, 2017
Pros: From the moment you arrive at the doorsteps of the hotel you are made to feel welcome, the service of the staff was outstanding.
Cons: Bed comfort, the bed was too hard.
Location: Access to key tourist locations is within walking distances (excluding Sentosa/zoo!!). Using the HOHO (hop on hop off) bus made getting around easy.
From the moment you arrive at the doorsteps of the Swissotel The Stamford you are made to feel welcome, checking in was easy but you need to clarify details on any upgrades or specials. The service of the staff was outstanding, quick, polite and engaging, no question or request was not attended to. Dining at the Equinox restaurant on the 70th floor is a must do (not cheap), the view is stunning and so is the food. General eating and drinking at the hotel is expensive but the quality is very good. Access to key tourist locations is within walking distances (excluding Sentosa/zoo!!). Using the HOHO (hop on hop off) bus service made getting around all the more simpler and easier on the feet. The rates for multi day use and access to all the key tourist areas is very affordable.
Comment from Hotel Management
Aug 23, 2017 by Katya Herting, Hotel Management
Dear Mike, thank you for taking the time to detail your recent stay experience with us. We are happy to read that the majority of your stay was pleasant! At the same time, we appreciate your feedback as we are always looking to improve our guest experience. We recognise your concerns on our prices and wish to assure you that that we constantly review our pricing to meet or exceed value comparisons with our neighbouring hotel bars of quality in the Marina Bay area of Singapore. Thank you once again for your valuable feedback and we sincerely look forward to welcoming you back soon. Warm regards, Katya Herting, Hotel Manager
1 out of 5
by A verified traveler from Perth, Australia

Amazing staff & location but disappointing hotel

Posted Aug 1, 2017
Pros: The highlight was the service received - all staff were amazing and incredibly helpful. Could not fault the staff. Location - so close to everything
Cons: Desperately needs updating and they have started renovations but the impact of these renos was not made clear on the website (no pool, no lifts, etc)
Location: everything is in easy access of the hotel. It's a great location and only a couple of MRT stops to most places of interest.
lifts weren't working had to u,se goods lift for entire stay - not pleasant to see the back-end of a hotel, air con wasn't working so moved rooms but a/c was so loud and not working properly, no conditioner in bathroom, only one teabag, bath didn't drain during shower so always standing in ankle deep shower water and shower screen leaked onto bathroom floor making towels/floor mat soaking wet each time, pool was closed for renovations but was offered to use pool in hotel next door. Hotel was disappointing as had good reviews and recommendations but unfortunately didn't live up to expectations
Comment from Hotel Management
Aug 4, 2017 by Katya Herting, Hotel Management
Dear Sara, Thank you for your compliments on our central location and team members. We appreciate your feedback and would like to apologise for the inconvenience you encountered. We seek your kind understanding and patience as our teams work to rectify the elevators and air-conditioning issues. As for our swimming pool access, we seek your kind understanding and patience as we are working hard to resume the hotel access to the swimming pool as soon as we can. Once again, thank you again for your feedback, patience and kind understanding and hope to regain your trust on your return in the near future. Warm regards, Katya Herting, Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Wickham WA Australia

The location and staff is tops

Posted Jul 21, 2017
This was a good exp to stay in the Swiss..the staff is tops and got bit of a hard job wit the hotel upgrades going on.I WILL RETURN AGAIN TO THE SWISS. THANKS TO YOUR FRIENDLY STAFF.THEY ARE PROFESINALS
Comment from Hotel Management
Jul 25, 2017 by Katya Herting, Hotel Management
Dear C, thank you so much for your kind understanding and high praises on our team members! We look forward to welcoming you back soon! Warm regards, Katya Herting, Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth

Excellent service

Posted Jul 21, 2017
Had a really nice stay here. We were able to do an early check in when we arrived on a really early flight. Great location also.
Comment from Hotel Management
Jul 25, 2017 by Katya Herting, Hotel Management
Dear GP, thank you for sharing your memorable stay experience with us! We look forward to seeing you soon! Warm regards, Katya Herting, Hotel Manager