Ratings based on 364 Verified Reviews

4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Derby UK

Close to the ‘science quarter’

Posted Oct 29, 2017
Cons: Either a small fridge or tea making facilities would be a much appreciated improvement.
First time in Valencia and so picked a hotel that was close to the start of the half marathon (husband had entered the race). Very modern, a little bit of a ‘corporate’ feel but a very nice hotel. Sits on top of a shopping centre with plenty of eateries and coffee/beer stops. Breakfast was good, lots of continental choice with a small cooked selection. Five minute walk to the bus stop to take you into the city centre which is stunning.
Comment from Hotel Management
Oct 30, 2017 by Rafael García Amezcua ILUNION Aqua Hotel Manager, Hotel Management
Dear Customer, First of all, we want to thank you for the time you have spent sharing your experience with us. We are happy to know that our facilities, our location, and foods at hotel have been what you where seeking for. Your good words fill us with enthusiasm and energy to continue surpassing our goal of getting our clients to achieve their maximum well-being during their stay with us. We will be happy to welcome you again on your next visit. Receives a warm greeting, Rafael García Amezcua Director ILUNION Aqua
5 out of 5
Recommended
for Everyone
by A verified traveler from Prague

Very nice hotel next to the shopping center

Posted Oct 10, 2017
Pros: Nice, clean, friendly staff.
Location: Hotel is in few minutes from the Science and arts city where you can spend few days to go around the nice park, explore museums and Oceanarium.
We stayed in this hotel 9 nights and really appreciated that hotel staff was really nice and always done the best to make us happy with our stay.
Comment from Hotel Management
Oct 10, 2017 by Rafael García Amezcua ILUNION Aqua Hotel Manager, Hotel Management
Dear Customer First of all we would like to thank you for the time spent in sharing your experience with us. We are glad that our facilities, as well as our staff, and our location. Your good words fill us with enthusiasm and energy to continue to exceed our goal of getting our clients to achieve their maximum well-being during their stay with us. We will be happy to welcome you again on your next visit. Kind regards, Rafael García Amezcua Director ILUNION Aqua
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 7, 2017
Very well situated. Everything good. Next to the arts and cience zone and a shopping center
Comment from Hotel Management
Oct 8, 2017 by Rafael García Amezcua ILUNION Aqua Hotel Manager, Hotel Management
Dear client, firstly we would like to thank you the time spent sharing your experience at ILUNION Aqua. We are glad you enjoyed our facilities and location. Hoping to see you soon. Kind regards,
4 out of 5
Recommended
for Students
by A verified traveler from RO

Good hotel, well located

Posted Jul 24, 2017
Pros: Location, staff, overall comfort
Cons: bathroom door - put a proper door in order to insure a minimum privacy; shelves - where should I put my clothes? fridge - summer, hot... it is useful
Location: central location, felt very safe, modern architecture nearby, 2 shopping malls with food court
The hotel is very nice, in a good/safe location of Valencia, the staff is helpful and offer you all the information that you need. Me and my wife did in this hotel things we never did until now as the hotel does not have a proper bathroom door, it is a glass door and it does not even completely cover the hole so we had to do at least 2 things that we never did before in front of each-other. Our room was perfect for 1-2 nights stay. If you stay longer and you have more clothes with you there is no place to deposit these so you have to keep them in your luggage. Try to wear a t-shirt after a week stay to this hotel... Valencia is a nice city. Expected or not, in the summer it gets really hot. The hotel though about this and they offer you 2 bottles of water daily. It's a good idea, very nice touch. However, you have no refrigerator in the room so your water would be hot all the time. After a walk through the old center or a day at the beach it would be great to have a COLD drink in your room. A small hotel refrigerator costs under 100$. You get these money for 1 night stay so you could consider adding this valuable item.
Comment from Hotel Management
Jul 27, 2017 by Ilunion H, Hotel Management
Dear Radu, First of all we would like to thank you for the time spent in sharing your experience with us. We are happy to know that our location and the staff treatment has been to your liking. Inform you that we take note of your contributions to continue improving. We hope to see you again. Yours sincerely, Rafael García Amezcua ILUNION Aqua Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Luanda, Angola

A nice and practical hotel... Easy and simple...

Posted May 27, 2017
Pros: The staff at front desk and the simplicity of the room..
Cons: Would be great... but right now, I cannot see anything except may be, have a mini bar with some drink options.
Location: Well, very nice location, at an iconic place the " ciutat des arts y ciências de Valencia " a world class infrastructure!
Was a great two nights experience... it was my first time in Valencia and we felt welcomed and well treated by hotel staff. But before the shuttle company we booked along with the hotel, they were also fantastic.. I felt like it was not our first time there. The first day we arrived we had the chance to have our lunch and beachfront restaurants where we enjoyed a great deal of seefood! And for dinner we wanted to experience some meat...then we didn't know where to find a right place and I got a superb advise from this young lady at the reception - Raquel, to hum I address our "Thank you" for her professionalism and "ready to help" attitude! So we had a great weekend in Valencia and I would say... Great Bad... good food and very nice city and people... A Nice place to return and explore more!
Comment from Hotel Management
May 31, 2017 by Rafael García Amezcua, Hotel Management
Dear Angelino, firstly we would like to thank you the time spent giving us your opinion. We are really glad you enjoyed your time at Valencia. Is amazing to read such a beutiful review from our customers. We look forward to see you soon. Kind regards, ILUNION Aqua Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from california

Lots of food nearby, really uncomfortable beds.

Posted Mar 20, 2017
The staff was helpful, the room was clean, the location was great. Things were very uncomfortable inside the room though. They provided 2 TWIN beds put together like a full size bed. But the room has glass doors in the bathroom, so obviously it's made for a couple. It was weird sleeping away from my girlfriend because of the bed(s). Be sure to request the right bed for you. But seriously otherwise a nice hotel.
Comment from Hotel Management
Mar 21, 2017 by Rafael García Amezcua, Hotel Management
Dear Jon, thank you for sharing your experience. Your opinion is very important for us. We look forward to welcoming you again on your next visit to Valencia. Kind regards,
4 out of 5
by A verified traveler

Ideal location

Posted Nov 19, 2016 on Hotels
This stay was for work and Leisure and the hotel was convenient for shopping arcade and nice restaurants in immediate are .
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Dear customer, thank you for the time spent sharing your experience with us. We are glad to know that our location was to your liking. Yours sincerely, Rafael García Amezcua Ilunion Aqua's Manager
2 out of 5
by A verified traveler

Never going back

Posted Oct 1, 2016 on Hotels
Bit disappointed with the hotel, the room was quite basic and disappointing, the lifts worked erratically and took forever to come to your floor and then too, took you up and down before you could embark. Staff was apathetic and quite unhelpful, were advised to book at their superior hotel next time.
Comment from Hotel Management
Oct 30, 2016 by General Manager, Hotel Management
Dear customer, thank you for sharing your words with us. We value your opinion very much. First we would like to apologize if you do not feel satisfied during your stay.Tell you that we take note of your comments and transfer to to study the case and take appropriate corrective action department. We ask again apologize for not covering your expectations and hope you give us a new opportunity for this time, make you live a satisfying experience. Receives a warm greeting, Rafael Garcia Amezcua Ilunion Aqua's Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 19, 2016
Good location, clean and safe. Near everything.........,,,
Comment from Hotel Management
Aug 27, 2016 by Rafael García Amezcua, Hotel Management
Dear customer, thank you for sharing your experience with us, we are pleased that we met your expectations, we expect you on your next visit. Kindest regards. Rafael García Amezcua Ilunion Aqua's Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in a mall

Posted Jul 1, 2016
Overall we had a very pleasant stay in this hotel. It should be noted however that the hotel is located in the fourth floor of a mall; so if you forget this and you do not speak Spanish, it might be a bit hard to find :P. Overall the area around is very nice, although I think it is more residential. You can take one bus to get to the beach, or walk, which is about half an hour away. The staff is very friendly and answers all your questions. Rooms are a bit small, and our bathroom did not have what I would call a real door. It had a sliding glass door that was more for decoration than privacy. However, the rooms are very clean and maintained very well every day. The bus stop for the hop on- hop off tourist buses are right in front of the hotel, if you would like to do some sightseeing.
Comment from Hotel Management
Jul 20, 2016 by Rafael García Amezcua, Hotel Management
Dear Customer, Thank you for sharing your experience with us. We are glad that you enjoyed your stay and values with such good words. For us it is very important that our customers appreciate our efforts. We hope to see you soon on your next visit to Valencia. Best Regards, Rafael García Amezcua ILUNION Aqua Hotel Manager