Ratings based on 798 Verified Reviews

4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Near the new Science City

Posted Nov 17, 2017
This hotel was a toss up for me. I was hoping for something near the city center, but it was actually within walking distance of the new Science City that includes an aquarium and a science museum with more to come. It was a clean, comfortable hotel with extremely helpful staff. You can reach the city center by taking a 20-minute bus ride from a stop a few blocks away. Overall, a good place, but if you want to be in the center of the city, look elsewhere.
3 out of 5
by A verified traveler from MIAMI, FLORIDA

VERY POOR CUSTOMER SERVICE

Posted Nov 11, 2017
Pros: Location
Cons: CUSTOMER SERVICES
Location: EL CORTE INGLES IS THE ONLY THING
This hotel use to be much better. The personnel interest is only to charge you for the whole stay up front. They charge you and after they do not care about anything. The people at the restaurant are extremely unpolite and unrespectful. They do not care at all about customer needs or reasonable requests.
Comment from Hotel Management
Nov 13, 2017 by Rafael García Amezcua ILUNION Aqua Hotel Manager, Hotel Management
Dear Tania, We thank you for the time spent in assessing your stay with us. We regret any specific inconvenience produced during your stay. We are going to transfer your observations to the responsible departments to avoid that the fact that you mention to us happens again. We hope to greet you again on your next visit to Valencia and be able to meet all your needs. Receives a warm greeting,
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Perfect location!

Posted Oct 25, 2017
Excellent hotel!!! Perfectly located in Aqua mall and close to transportation. We were able to take the city tour bus right outside the mall. Lots of options for restaurants in the mall and nearby. Only a short bus ride to the beach and walking distance to the main attractions in the city for arts and sciences. The hotel was clean, the staff were friendly and we were able to check-in early. I would definitely choose to stay here again!!!
Comment from Hotel Management
Oct 25, 2017 by Rafael García Amezcua ILUNION Aqua Hotel Manager, Hotel Management
Dear Aleisha, first of all we would like to thank you for taking the time to write us your impressions. It is important to us that our location, staff and services have been to your liking. We value your positive opinion very much. We would be happy to welcome you very soon with us. We will wait for you! Warm greetings,
3 out of 5
by A verified traveler from UK

Friendly staff but poor restaurant

Posted Oct 11, 2017
Positives Friendly staff, good location, clean rooms. Negatives The restaurant! 4 out of 5 plates were dirty and by dirty I mean still had food residue from the last guest. The same applied to the glasses and coffee mugs. The other issue is a lack of cutlery to actually eat with and the staff are slow to clear tables meaning the restaurant can be quiet but still there is nowhere to sit.
Comment from Hotel Management
Oct 11, 2017 by Rafael García Amezcua ILUNION Aqua Hotel Manager, Hotel Management
Dear Steve, First of all, we would like to thank you for the time you have spent in sharing your experience with us. We are going to listen to what happened during your meal in our restaurant and we will note the departments involved to know what has happened. We look forward to welcoming you back to our establishment in the future. Receives a warm greeting,
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Great location overlooking City of arts and scienc

Posted Oct 3, 2017
Pros: Excellent staff. Julia was extremely helpful
Superb city break. Easy access to old town, beach and right beside City of Arts and Sciences
Comment from Hotel Management
Oct 4, 2017 by Rafael García Amezcua, Hotel Management
Dear Sandy, We want to thank you for the time spent in sharing your experience with us. We are very pleased that the hotel has met your expectations, as our goal is to offer you the best service during your stay, to make you feel at home. We will transfer your greetings to Julia for being so kind with you during your stay. Kind regards, Rafael García Amezcua. Director ILUNION Aqua
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Perfect location

Posted Sep 26, 2017
Beach, shopping malls, museums are all within a walking distance from the hotel
Comment from Hotel Management
Oct 3, 2017 by Rafael García Amezcua Director ILUNION Aqua, Hotel Management
Dear customer, first of all, thank you for the time you have spent in sending us your impressions. We are glad to know that our location was to your special liking. We hope to see you again. Yours sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from australia

Great Hotel

Posted Sep 23, 2017
The hotel was fantastic & the front desk staff, especially Cristian were outstanding. Great breakfast - good location. Highly recommend
Comment from Hotel Management
Oct 3, 2017 by Rafael García Amezcua Director ILUNION Aqua, Hotel Management
Dear customer, first of all, thank you for the time you have spent in sending us your impressions. We transfer your observations to our partner Cristian as this fills us with motivation and enthusiasm. We hope to greet you again. Yours sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Reading, UK

Modern comfort in a futuristic location

Posted Sep 18, 2017
Pros: Comfortable beds, good air-conditioning, not noisy at night, extensive buffet breakfast.
Cons: No problems with the hotel, but it is quite far to the nearest metro (20-25 minutes), so you need to be prepared to walk if you want to use the metro.
Location: The hotel is right on top of the Aqua shopping centre, so good for shopping. City of Arts and Sciences is nearby. Plenty of green space to walk in.
We booked at the last-minute so we didn't have much choice of hotels in Valencia, but we were pleased with the Aqua 4 and had a great stay. Both the hotel and the location exceeded our expectations. The rooms were fairly minimal, but spacious and tastefully furnished, spotlessly clean with a big bathroom and comfortable beds. We were on the 8th floor, and had views over the rooftops to the sea in the distance. We enjoyed shopping at the large El Corte Inglés department store over the road, and seeing all the futuristic buildings in the City of Arts and Sciences. It is quite a long trek up to the old town area of Valencia, but the walk through the Turia gardens is very varied and there is plenty to look at. We found some good restaurants not far from the hotel, which offered authentic food and seemed to be frequented by the locals.
Comment from Hotel Management
Oct 3, 2017 by Rafael García Amezcua Director ILUNION Aqua, Hotel Management
Dear customer, first of all, thank you for the time you have spent in sending us your impressions. Your words fill us with motivation to continue striving to satisfy all our customers. We are glad to know that we have lived up to your expectations. We hope to greet you again. Yours sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Stoke-on-Trent

Nice hotel but a little out of the way

Posted Sep 15, 2017
Very nice hotel perched on top of a shopping mall for good convenience, did have trouble with my key card not working at least once a day, overall though very nice facilities,very comfortable room with nice staff. Conveniently next door to the science museum & Oceanografic but a little way out from the centre of Valencia & also the beach. Also I recommend you have a basic knowledge of Spanish as there was very limited use of English by the local Spaniards.
Comment from Hotel Management
Oct 3, 2017 by Rafael García Amezcua Director ILUNION Aqua, Hotel Management
Dear customer, first of all, thank you for the time you have spent in sending us your impressions. We are glad to know that we have lived up to your expectations. We hope to greet you again. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Nice hotel. Close enough to the beach.

Posted Aug 23, 2017
Nice hotel. Close enough to the beach. Friendly staff. Several restaurants, bars, shops all around the hotel and in the mall attached to the hotel. Best part was free street parking a couple of blocks around the hotel. Access to the city center by bus or taxi (a bit far for walking). Definitely recommend.
Comment from Hotel Management
Aug 30, 2017 by Rafael García Amezcua, Hotel Management
Dear Reza, thank you for the time spent in leaving us your valuation. We are glad to know that both our staff and our location were to your liking. We'll be waiting for you on your next visit. Yours sincerely, Rafael Garcia Amezcua Ilunion Aqua's Manager