Ratings based on 1,547 Verified Reviews

4.0 out of 5
85% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Overnight stay

Posted Jan 15, 2018
Pros: Location, the scenery was awesome. up on top of a hill, the view was great, thought this was a low scale hotel, but it was NOT. Last price was good.
Cons: The cleanliness of the shower removing the mole.
Hotel and the premises are very nice, Friendly staff, quick check in and the room overall was nice. Only exception would be the shower had mole on the bottom of the rim. Other then that had a good stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 15, 2018
Got to check in early to a room with a view. That is all
5 out of 5
Recommended
for Everyone
by A verified traveler from Azusa

Comfortable and clean

Posted Jan 7, 2018
We stood here on New Years and it was a nice and comfortable stay.
Comment from Hotel Management
Jan 8, 2018 by DOSM, Hotel Management
Thank you for your kind feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from connecticut

Excellent hotel

Posted Dec 30, 2017
Excellent, convenient my kids had a lot of fun the view excellent
Comment from Hotel Management
Jan 2, 2018 by DOSM, Hotel Management
Thank you so much for your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 27, 2017
Hotel staff for the holiday event we hosted at Pacific Palms were absolutely a delight to deal with!! Gabriel and Jaime were super professional and had excellent customer service attitudes! Thank you!
Comment from Hotel Management
Jan 8, 2018 by DOSM, Hotel Management
Thank you for your kind feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Posted Dec 25, 2017
Cons: Bathrooms need updating. I noticed mold and cracked tiles.
Check in is always a breeze. We have stayed here before. The hotel sits on top of a hill and has a wonderful view of the city. They have a wonderful sunday brunch. The restaurant staff are very friendly. Our room was clean, although the bathroom needs a little updating and maintenance work.
Comment from Hotel Management
Jan 2, 2018 by DOSM, Hotel Management
Thank you so much for your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisiana

Great resort

Posted Dec 20, 2017
This resort had easy access from freeway, not too far from town, but yet very pieceful and serene. The grounds are breath taking, wonderful view from the room.
Comment from Hotel Management
Jan 2, 2018 by DOSM, Hotel Management
Thank you so much for your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 16, 2017
It was great except for the fact that I requested a room with a king bed and they had me in a room with 2 beds. I asked for the change in rooms and they said since it was an expedia booking the bed is only if available.
5 out of 5
by A verified traveler

Posted Dec 15, 2017
Terrible pillows was unable to sleep! Valet, I had to ask him to help me unload my car he was just standing there looking at me straggling with my things
Comment from Hotel Management
Jan 8, 2018 by D, Hotel Management
Thank you for your feedback!
3 out of 5
by A verified traveler from Birmingham

Unexpected fees

Posted Dec 15, 2017
Had unexpected fees on arrival because of booking through expedia.