Ratings based on 749 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA, USA

Always a great stay!

Posted Mar 21, 2018
I have stayed at the Hotel Indigo Paddington several times throughout the past year, and it continues to be a good, reliable choice. This small but charming hotel is situated a block from Paddington Station. Though my standard room was very small this time (my own fault--I had to book last minute due to work scheduling conflicts), the decor of the rooms is charming and the bathroom is always clean with an excellent shower. It felt cozy, rather than small. Shout out to both the housekeeping and front desk staff, who are always friendly, kind and welcoming to this weary American traveler in need of some soul-restoration in London.
Comment from Hotel Management
Mar 22, 2018 by Roger Carvalho, Hotel Management
Dear afrances Thank you so much for your great review, we are so happy that you enjoyed your stay with us again. Your lovely comments will be shared with all the team at Hotel Indigo London Paddington. Looking forward to see again in a near future. Kind Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Walnut Creek, CA

Hotel Indigo at Paddington

Posted Mar 3, 2018
Pros: Friendly and professional staff, the kitchen, room cleanliness and modern look of hotel.
Cons: Nothing.
Location: The location is exceptional as you have immediate access to the tube, Brit Rail and the Hop On Hop Off tour bus.
I've been to London about 15 times and stayed in a variety of hotels from very upscale to "so so." The Indigo at Paddington Station was a great hotel in an outstanding location for getting around London. The staff was noticeably well trained and personable. The British breakfast I had each morning was incredible along with the other items available - I highly recommend paying for the extra breakfast. The bedroom was larger than most that I've experienced in London and the king size bed super comfy. I spent considerable time researching hotel options for our trip to England and the Hotel Indigo was an exceptional value. If you pick this spot, don't do like we did and take a taxi from Brit Rail's Paddington Station. It is literally 200 yards from the station exit! Enjoy.
Comment from Hotel Management
Mar 8, 2018 by Roger Carvalho, Hotel Management
Dear Mark Thank you for taking your precious time to review your recent stay with us, I am delighted to hear you found the hotel stay enjoyable. We are perfectly located a 1-minute walk from Paddington train and tube station, this modern hotel is a 17-minute walk from Hyde Park, and 3 miles from both the British Museum and the Natural History Museum. We have fantastic access via Paddington Station to the Heathrow Express, as you found. Looking forward to see you again with us. Kind Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

Great stay

Posted Feb 19, 2018
We stayed one night. Needed to be close to paddington. A quick cab ride to Notting hill area for dinner. Room was so modern and clean. Spa type rain shower with Aveda products. Comfy bed !! Room small but just what we needed. Will be back for sure.
Comment from Hotel Management
Mar 8, 2018 by Roger Carvalho, Hotel Management
Dear Barbara Thank you for your feedback, all comments are important to us, it is a pleasure to hear you ranked your stay five star. I am delighted to read your comments on our Rooms we look forward to welcoming you back. Thank you
5 out of 5
by A verified traveler

Posted Jan 15, 2018 on Hotels
Comment from Hotel Management
Jan 20, 2018 by Guest Relations, Hotel Management
Thank you for your excellent feedback, I am delighted to hear you found your stay 5/5. Kind regards, Victoria Crampton, Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from Swansea

Great Paddington Hotel

Posted Jan 12, 2018
Pros: Location, decor
Cons: Range of pillow hardness, rather than 4 very firm ones
Location: Paddington with easy access to all of central London, Little Venice and West England/Wales.
So close to Paddington station, lovely "boutique" hotel. Smart, fun, contemporary decor in public areas and rooms. Friendly, helpful staff. Room was small but had everything I needed and more. I'll definitely be back.
Comment from Hotel Management
Jan 22, 2018 by Guest Relations, Hotel Management
Thank you for taking your precious time to review your recent stay with us, I am delighted to hear you found the stay 5/5. Your positive feedback on the location is excellent, thank you. I am pleased to read your comments on the pillows, please do not hesitate to contact a member of the team at any time who would be delighted to respond to speak requests. Kind regards, Victoria Crampton, Guest Relations
3 out of 5
by chnanon

Not as advertised

Posted Jan 2, 2018 on Hotels
Concluded our family’s Christmas vacation at this hotel as the final two nights in London and really regret. Saw the king size bed as the cover photo of the hotel and knew it could fit us and our 5yr old son so we called the hotel to make sure it was ok prior to booking and we were informed they would install the extra bed for the superior king room we were committing. Upon arrival the king bed we saw on the photo at the time of booking was more of a queen bed we usually find at other hotels and wasn’t close to as wide as the advertised, it was 5ft and was assured that was the largest bed in the hotel. No extra bed was installed when we returned at night and neither of us had much rest. Spoke to the management twice that morning to ensure an extra bed would be installed and they confirmed it will be there when we return yet again when we returned late that second night there was none. I went to the reception and the staff suggested we take up another room at a hotel nearby for my wife and son... When I met the management I spoke to and asked what happened to the bed promised he answered with a grin “I don’t know what happen, sorry”. That will be our first and final experience with this IHG group. I suggest anyone looking to book to call and ensure you get what you need prior to booking. There’s plenty of other great hotels in the neighborhood anyways. I usually don’t write a bad review but don’t want others to experience the treatment we received.
Comment from Hotel Management
Jan 14, 2018 by Guest Relations , Hotel Management
Thank you for taking your time to review your recent stay with us, I am sorry to hear you were dissapointed with your recent stay. I can assure you this was not intentional, your stay will be investigated at length to ensure this does not recur in the future. Please do not hesitate to contact us to discuss your experience in further detail. Thank you, Victoria, Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler from hong kong

Kiss n Run

Posted Dec 30, 2017
2 steps away from paddington with elevator. compact room is good for visitors with suitcase smaller than standard 26”.
Comment from Hotel Management
Jan 1, 2018 by Victoria Crampton, Hotel Management
Thank you for your wonderful feedback, it is a pleasure to hear you found the location perfect for your recent visit to London. We look forward to welcoming you back in the very near future. Kind regards, Victoria Crampton Guest Relations
5 out of 5
by Matt

Posted Dec 28, 2017 on Hotels
I though the hotel was a nice hotel, had a enjoyable boutique feeling to the hotel. The bed was okay, not the best but not bad either. Hotel was clean and in a good area. They do provide some free soft drinks and water in the room each day, which is nice too.
Comment from Hotel Management
Jan 1, 2018 by Malcolm, Hotel Management
Thank you for your wonderful comments, it is a pleasure to hear you found the hotel 5 star, Your feedback on the cleanliness, location and complimentary drinks provided is all very well received. We look forward to having the pleasure of welcoming you back in the very near future. Kind regards, Victoria Crampton Guest Relations
5 out of 5
by A verified traveler

Posted Dec 11, 2017 on Hotels
Pleasant stay in the heart of London
Comment from Hotel Management
Dec 15, 2017 by Malcolm, Hotel Management
Thank you for taking your precious time to review your recent stay with us, I am delighted to hear you found the hotel 5/5. Your feedback is very well received. Kind regards, Victoria Crampton, Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 28, 2017
Great location, very clean and modern although rooms are small - typical to London hotel rooms - bathroom was excellent with great shower and HOT water.
Comment from Hotel Management
Nov 30, 2017 by Guest Relations , Hotel Management
Thank you for taking your precious time to review your recent stay with us, I am delighted to hear you found the clean and the rooms modern. Your comments on the great location are fantastic - thank you. Kind regards, Victoria Crampton Guest Relations