Ratings based on 464 Verified Reviews

3.8 out of 5
75% of guests recommend
4.3 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Comfy

Posted Apr 9, 2018
Great location, close to cafes and restaurants, rail and tube. Clean and modern facilities. Elevator was slow but TV in the shower was a nice touch. Breakfast was standard. I was comfortable throughout my stay here.
Comment from Hotel Management
May 8, 2018 by Bob Touray, Hotel Management
We are delighted to hear that you enjoyed your stay and the unbeatable location made your trip even easier and more comfortable. We do look forward to welcoming you back to the Hotel again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 27, 2018
It was my first time in London and the staff was extremely helpful and friendly.
Comment from Hotel Management
May 8, 2018 by Bob Touray, Hotel Management
We are delighted to hear that you enjoyed your stay and the unbeatable location made your trip even easier and more comfortable. We do look forward to welcoming you back to the Hotel again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in good location

Posted Mar 23, 2018
3rd time staying at this hotel. Great location. Rooms are a bit small but they have everything you may need.
Comment from Hotel Management
May 8, 2018 by Bob Touray, Hotel Management
We are delighted to hear that you enjoyed your stay and the unbeatable location made your trip even easier and more comfortable. We do look forward to welcoming you back to the Hotel again in the future.
2 out of 5
by A verified traveler from Vancouver BC

My bathroom at home is actually larger

Posted Mar 9, 2018
First time staying near Paddington. This hotel is newly refurbished. Actually stinks of high voc paint. Rooms are smallest I have ever seen. My wife and I bumped elbows, heads and feet on walls, door handles and the sink. Internet was flakey. Heavy wooden doors have no bumpers or seals so slamming is the name of the game. Would not return, even at half the price
5 out of 5
by A verified traveler

Great location, very close to Paddington station

Posted Mar 8, 2018
Location: quiet neighborhood at night yet just a very short walk to find a late dinner
rooms are small but that's to be expected- great shower
3 out of 5
by A verified traveler

Tiny room only allow one suitcase to open

Posted Feb 16, 2018 on Hotels
Just ok
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle USA

Lovely hotel in a great location.

Posted Feb 6, 2018
Nice hotel, great breakfast. Great location within walking distance of Paddington station. I highly recommend.
4 out of 5
by A verified traveler

Posted Feb 4, 2018 on Hotels
Friendly staff and a convenient location nearby the Heathrow Express. Small room, but it’s a London and we were just there between flights. Would stay again.
1 out of 5
by A verified traveler

Posted Jan 29, 2018 on Hotels
This room should not be sold as due to some basic issue. You are unable to get into the bathroom without the possibility of injury especially during the night which became very apparent; the door opening probably does not meet health and safety and or fire requirements. There issue I believe with a train track or underground track passing nearby below which you can hear when in bed late at night. The secondary double glazed window does not function correctly and allowed air and wind noise through, which when the wind increases outside through the various fire escape hardware in the middle of the night made sleeping very difficult. The air condition unit keep defaulting to cold which was another very annoying issue. The bed mattress needs changing as it is very soft and falls away into the middle of the bed which makes it difficult to get a good night sleep. All these item were pointed out to your duty manager and her response was did you inform reception. I think if I could not get a coherent response from a manager at 9 am how would I get any response if I went to reception in the middle of the night. As an expedia member this hotel experience was very disappoint,
Comment from Hotel Management
Feb 5, 2018 by Bob Touray, Hotel Management
We are deeply sorry to hear of your experience on this occasion. Please accept our sincere apologies on behalf of the management team as this is not the usual level or standards that we aim to achieve. All the issues you raised will be passed on to the Maintenance Department. Thank you so much for taking your time drawing our attention to these important issues.
5 out of 5
by A verified traveler

Perfect Stay

Posted Jan 27, 2018 on Hotels
My daughter and I visited London over the weekend to celebrate her 13th birthday, Norfolk Towers was brilliant for us because we could drop our case off as soon as we got off the train at Paddington, just a five minute walk, and we knew it was stored securely for the day. As soon as we entered we were met with a friendly welcome and it was taken from us and locked away so we had peace of mind to go about our day. We returned later for a smooth check in, our room was immaculate and we had a great nights sleep in comfortable beds. Room service was very reasonable and appreciated after our busy day. Continental breakfast was included but for a very reasonable £4.95 each we upgraded to Full English. The restaurant was clean and tidy and the staff were very friendly and attentive, taking our orders for hot drinks between us helping ourselves to the plentiful buffet. All the food was fresh and tasty and set us up for another busy day. We were able to leave our case with them again and collected it later before our train. We would have no hesitation in staying there again on future visits. A big plus for us was that the en suite had a bath, perfect for a soak after lots of walking.
Comment from Hotel Management
Jan 29, 2018 by Bob Touray, Hotel Management
Dear Kerry, We are delighted to hear that you enjoyed your stay and the unbeatable location made your trip even easier and more comfortable. We do look forward to welcoming you back to the Hotel again in the future.