Ratings based on 416 Verified Reviews

4.5 out of 5
86% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Vancouver

Trying too hard to be cool

Posted Apr 16, 2018
The Sanderson is well located and generally fine, but there were a number of oddities that made it feel like they were trying to hard to be cool at the expense of practicality. The elevator was done up to feel like you were in a galaxy in outer space. The halls were very dark, with just floor lighting at each door. The bathroom was a giant glass cube (very spacious) with curtains separating it from the bedroom, and the bed, for no apparent reason, was on an angle. None of this was a problem per se, but I prefer hotels that place more emphasis on substance over style - especially when the style is just silly.
Comment from Hotel Management
Apr 17, 2018 by The Team, Hotel Management
Dear J, Thank you for taking the time to share your recent stay with us. We know that our original style and quirky design are not to everyone's preference, and we're sorry to hear you felt disappointed by your room. Hopefully we'll have the opportunity to welcome you back in the future. Warmest wishes,
2 out of 5
by A verified traveler from mayfair

Hotel mayfair

Posted Apr 9, 2018
Breakfast isn’t included in £200+ hotel for 1 night stay
Comment from Hotel Management
Apr 9, 2018 by The Team, Hotel Management
Thank you for sharing your feedback. We're pleased to advise that there are also available a number of different packages which do also include breakfast; and we hope to have the opportunity to welcome you back in the future. Warmest wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Delightful, hip boutique hotel

Posted Apr 2, 2018
Charming experience. Modern, sleek design, with lovely breakfast and private bar for guests. Comfortable bed, well appointed bathroom. Great central location. Warm, helpful staff. Young, upscale clientele. Highly recommended!
Comment from Hotel Management
Apr 2, 2018 by Jose, Hotel Management
Dear Roger, Thank you so much for your provided feedback and kind works. Looking forward to welcome you back to Sanderson, Best Regards, Jose
5 out of 5
by A verified traveler

Posted Jan 20, 2018 on Hotels
Excellent in every way exca apart from my stay being on Thursday when loud music spoiled a relaxing and beautifully cooked dinner. I feel I should have been warned. But outstanding service throughout and a truly beautifully designed hotel with a very special ambiance.
Comment from Hotel Management
Jan 22, 2018 by The Team, Hotel Management
Thank you very much for all of your feedback - we're delighted you had a gorgeous stay with us, although sorry to hear that our buzzing Thursday evening atmosphere at Long Bar was a bit loud. Your kind words about our attentive service and stylish design are truly appreciated, and we're all looking forward to welcoming you back again soon. Warmest wishes,
4 out of 5
by A verified traveler

Posted Jan 12, 2018 on Hotels
Comment from Hotel Management
Jan 17, 2018 by The Team, Hotel Management
Dear Alex, Many thanks for your feedback, it's much appreciated. Hope to welcome you back in the future! Warmest wishes,
3 out of 5
Recommended
for Everyone
by A verified traveler from London

Hip but a bit tired - and grumpy!

Posted Jan 8, 2018 on Ebookers
Great welcome and door staff. Bar staff a little more rude than necessary - attitude not in order for a £20 cocktail. Rooms interestingly furnished, no tea or coffee unless you ask, no iron ditto and toiletries half full/pre used. Difficult to keep pristine white clean, don’t look behind the curtains as it’s getting a bit tired. An experience but probably not what it once was.
Comment from Hotel Management
Jan 9, 2018 by The Team, Hotel Management
Dear Matt, Thank you for taking the time to share your recent stay with us, and for highlighting the warm welcome from our fab bellmen. We're truly sorry for any less than gracious care given at the bar and if your room was at all less than pristine, as this is certainly not our usual standard - your feedback has been shared with the relevant managers for further follow up in all areas. Hopefully we will have the opportunity to welcome you back in the future. Warmest regards,
4 out of 5
by Charles

Posted Dec 24, 2017 on Hotels
Comment from Hotel Management
Dec 28, 2017 by St Martins Lane, Hotel Management
Dear Charles, Thanks very much for your stars, and hope to welcome you back again soon! Warmest wishes, The Team
5 out of 5
by Itay

Great location

Posted Dec 20, 2017 on Hotels
Very nice and comfortable stay. Will return.
Comment from Hotel Management
Dec 22, 2017 by St Martins Lane, Hotel Management
Dear Itay, We're delighted you enjoyed your Sanderson experience, and can't wait to welcome you back again soon! Warmest wishes, The Team
5 out of 5
by A verified traveler

Love this hotel

Posted Dec 5, 2017 on Hotels
I love this hotel. I come to London frequently and have stayed in quite a few places. I would strongly recommend it for any type of travel.
Comment from Hotel Management
Dec 11, 2017 by St Martins Lane, Hotel Management
Thanks very much for your super five stars, your wonderful words, and your recommendation - we very much appreciate it all, and can't wait to welcome you back again soon! Warmest wishes, The team
4 out of 5
by A verified traveler from london

Posted Nov 16, 2017
Nice hotel, but it is not special and it is expensive. Staff is remarkably polite, helpful and friendly
Comment from Hotel Management
Nov 17, 2017 by The Team, Hotel Management
Dear diego, Thanks for sharing your recent stay, especially for your lovely comments about our attentive, warmly welcoming service. Looking forward to welcoming you back soon.