Dear Oliver,Thank you for sharing your feedback following your recent stay with us.We appreciate your kind words regarding our door staff and concierge team. It's wonderful to hear that they left a positive impression on you with their helpfulness and friendliness.However, we are truly sorry to learn that your overall experience did not meet your expectations. Please accept our sincere apologies for any inconvenience caused and the issues you encountered with your room and noise disturbance.We regret any misunderstanding regarding the room upgrade and the noise disturbance you experienced. Our aim is always to provide a comfortable and enjoyable stay for all our guests, and we apologize if we fell short in your case.We would welcome the opportunity to regain your trust and confidence in our hotel. If your travels bring you back to the area, please do not hesitate to contact us directly, and we will do our utmost to ensure a more pleasant experience for you.Once again, we appreciate your feedback and thank you for bringing these matters to our attention.Warm regards,Sanderson Team

Dear Ara, We always love hearing how much our guests enjoy the hotel and thank you for your great feedback. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Warm regards, Jose & the Sanderson Team

Dear Yuliya, Thank you for choosing to stay with us at Sanderson, and taking the time to provide us with your feedback. We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Morgans Originals, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Warmest Regards,Jose & the Sanderson Team

Dear peter, Thank you for taking the time to write a review, we value your feedback and your comment have been shared with the relevant departments to help better our services for all our guests.I am sorry to see that we did not meet your expectations, if we had known about your grievances we would have made every effort to amend the issues you experienced. I hope that we will have the opportunity to welcome you back again to Sanderson in the future and give you the 5 star experience you deserve.Best wishes,Sanderson Team

Dear Cierra,Thank you so much for your glowing review of Sanderson London!We're thrilled to hear that you have had consistently outstanding experiences during your four stays with us. Providing exceptional service and ensuring our guests feel welcomed and well taken care of is always our top priority. It's wonderful to know that our friendly and accommodating front desk staff have left such a positive impression on you.We're also delighted that you've found our rooms spacious and The Long Bar to your liking. We strive to create a comfortable and stylish environment for our guests to relax and enjoy their stay.We sincerely appreciate your loyalty and are honoured that you have chosen to book your fifth stay with us already. We look forward to welcoming you back and continuing to provide you with memorable experiences each time you visit London.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to reach out to us. We're here to ensure your time with us is nothing short of exceptional.Best Wishes,Silvija AndovaAssistant Front Office Manager

Dear Stephen, Thank you for choosing to stay with us at Sanderson, and taking the time to provide us with your feedback. We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Morgans Originals, we strive to curate memorable moments and create destinations at each of our properties. We are sorry one of our guests elevator was not working during your stay, please know that your feedback has been shared with the broader team and will be addressed immediately.  You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Warmest Regards, Jose & the Sanderson Team

Dear Simrat, Thank you for choosing to stay with us at Sanderson, and taking the time to provide us with your feedback.We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Morgans Originals, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon!Warmest Regards, Jose & the Sanderson Team

Dear Anita,We extend our sincere gratitude for choosing to stay with us at Sanderson and for taking the time to share your feedback.It's truly heartening to learn that your visit was enjoyable. At Morgans Originals, we are dedicated to elevating comfort and service to create lasting memories at each of our properties.Your thoughtful feedback holds significant value for me and the entire team. We eagerly anticipate the opportunity to welcome you back in the near future.Warm Regards,Jose & the Front Office Team

Dear Patrick,Thank you for choosing to stay with us at Sanderson, and taking the time to provide us with your feedback. We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Morgans Originals, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Warmest Regards, Jose & the Sanderson Team

Dear Hani, Thank you for choosing to stay with us at Sanderson, and taking the time to provide us with your feedback. We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Morgans Originals, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Warm Regards, Jose & the front office team.

Dear Lisa, Thank you for choosing to stay with us at Sanderson, and taking the time to provide us with your feedback. We are very sorry to hear that we didn’t meet your expectations during your visit. We appreciate your candid comments and will learn from them to help us improve in the future. Please know that your feedback has been shared with the broader team and will be addressed immediately. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Warmest Regards, Jose & the Sanderson Team

Dear Nathaniel,Thank you for choosing to stay with us at Sanderson, and taking the time to provide us with your feedback. We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Morgans Originals, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Warmest Regards, Jose & the Sanderson Team

Dear Andrea, Thank you for choosing to stay with us at Sanderson, and taking the time to provide us with your feedback. We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Morgans Originals, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Warm Regards, Jose & the front office team.

Dear Gautam, Thank you for choosing to stay with us at Sanderson, and taking the time to provide us with your feedback. We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Morgans Originals, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Warm regards, Jose & the Front Office Team

Dear Seth, Thank you for taking the time to review your recent stay with us and for sharing your feedback. We are happy to see that you enjoyed your stay and we hope we can welcome you back in the future. Warm regards,

Dear Jonny, Thank you for choosing to stay with us at Sanderson, and taking the time to provide us with your feedback. We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Morgans Originals, we strive to curate memorable moments and create destinations at each of our properties. It's lovely to know that you enjoyed the hotel and we hope you'll be back to stay with us again before too long. Thank you for the great review. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Warm Regards, Jose & the front office team

Dear Andrew, Thank you for choosing to stay with us at Sanderson, and taking the time to provide us with your feedback. We are very sorry to hear that we didn’t meet your expectations during your visit. We appreciate your candid comments and will learn from them to help us improve in the future. Please know that your feedback has been shared with the broader team and will be addressed immediately. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Warm Regards, Jose & the front office team

Dear Bryan, Thank you for choosing to stay with us at Sanderson, and taking the time to provide us with your feedback. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Warm Regards, Jose & the front office team.

Dear Saman, Thank you for taking the time to review your recent stay with us. We are sorry to hear that we have not been able to provide you with a pleasant stay. We would like to hear more about your experience to understand how we can improve our service and focus on our guests' needs. Please feel free to get in touch should you like to share additional information.

Dear Martin, Thank you for choosing to stay with us at Sanderson, and taking the time to provide us with your feedback. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Warm Regards, Jose & the front office team.

Dear David, Thank you for choosing to stay with us at Sanderson, and taking the time to provide us with your feedback. We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Morgans Originals, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Warm Regards, Emily & the front office team

Dear David,Thank you for taking the time to review your recent stay with us and for sharing your feedback. We are happy to see that you enjoyed your stay and we hope we can welcome you back in the future. Warm regards,

Dear Chris,Thank you for taking time to rate your visit. We are delight to hear that you enjoyed you stay with us and assure you that your feedback has been shared with the broader team. We are looking forward to your return.Warmest wishes,Sanderson Team

Dear Sherron,Thank you for taking time to rate your visit. We are so delighted to hear that you enjoyed your stay with us and we are looking forward to welcoming you back again in future.Warmest wishes,Sanderson Team

Dear Simon, Thank you for choosing to stay with us at Sanderson, and taking the time to provide us with your feedback. We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Morgans Originals, we strive to curate memorable moments and create destinations at each of our properties.We hope you had a chance to see our in house Room Service menu when you were in bed, our healthy options are able to help you to wake up like if you were sleeping in a cloud all night You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Warm Regards, Emily & the front office team

Dear Anne, Thank you for choosing to stay with us at Sanderson, and taking the time to provide us with your feedback. We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Morgans Originals, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Warm Regards, Emily & the front office team

Dear David, Thank you for choosing to stay with us at Sanderson, and taking the time to provide us with your feedback. We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Morgans Originals, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Warm Regards, Emily & the front office team

Dear Roger, Thank you for choosing to stay with us at Sanderson, and taking the time to provide us with your feedback. We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Morgans Originals, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Warm Regards, Emily & the front office team.

Dear Jim, Thank you for choosing to stay with us at Sanderson, and taking the time to provide us with your feedback. We will personally pass your kudos to our star of the show, Elena, she is indeed our shinning star at Front Office, and we really thank you for highlighting her on your kind words. She will be over the moon to see her name recognized. We are sorry about the issue within your blind and the lighting featires from the the room. We have passed your feedback to our Engineer team to inspect the room and address the concerns, we are really sorry for that. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Warm Regards, Emily & the front office team

Dear Sarah, Thank you for choosing to stay with us at Sanderson, and taking the time to provide us with your feedback. We are very sorry to hear that we didn’t meet your expectations during your visit. We appreciate your candid comments and will learn from them to help us improve in the future. Please know that your feedback has been shared with the Breakfast Managers and will be addressed immediately.You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Warm regards, Emily & the Front Desk Team

Dear John,Thank you for taking time to rate your visit. We are excited to hear that you had a wonderful stay with us and we can't wait for your return.Warmest wishes,Sanderson Team

Dear John,Thank you so very much for sharing your gorgeous Sanderson stay. Creating an engaging, dynamic and unforgettable experience for each and every one of our guests is something we consistently strive for. You've certainly made our day with your amazing words!Can't wait to welcome you back again soon.Warmest wishes,Sanderson Team

Dear Anonymous,Thank you for taking time to share your recent visit. We are delighted to hear that you enjoyed your stay with us and we look forward to welcoming you in future.Warmest wishes,Sanderson Team

Dear Vaswani,Thank you for taking time to share your recent visit. We are delighted to hear that you enjoyed your stay with us and we look forward to welcoming you in future.Warmest wishes,Sanderson Team

Dear Patrick,Many thanks for sharing your wonderful feedback - we could not agree more about our comfortable and gorgeous rooms! And how lovely to know you enjoyed our buzzing, rather magical bars. We are all looking forward to welcoming you back again soon.Warmest wishes,Sanderson Team

Dear Caroline,Thank you for taking time to share your recent visit. We are delighted to hear that you enjoyed your stay with us and we look forward to welcoming you in future.Warmest wishes,Sanderson Team

Dear DONALD,Thank you for taking the time to share your visit, especially for highlighting our original style, pristine, comfortable rooms. We are so delighted to hear that you had a fabulous experience with us and we can't wait for your return.Warmest wishes,Sanderson Team

Dear Gemma, Thank you for choosing to stay with us at Sanderson, and taking the time to provide us with your feedback. We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Morgans Originals, we strive to curate memorable moments and create destinations at each of our properties. We are very sorry to hear that we didn’t meet your expectations during your visit. We appreciate your candid comments and will learn from them to help us improve in the future. Please know that your feedback has been shared with the broader team and will be addressed immediately. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Warm regards, Emily & the Front Desk Team

Dear John, Thank you for choosing to stay with us at Sanderson, and taking the time to provide us with your feedback. We have thoroughly reviewed the feedback you provided, and I want to assure you that we take it seriously. Your insights are invaluable to us, as they help us identify areas that need improvement and enable us to take corrective measures to prevent such issues from recurring in the future. We want to assure you that your feedback is a catalyst for change, and we are taking immediate action to address these concerns. Your comfort and satisfaction are our utmost priorities, and we are committed to making the necessary improvements to regain your trust in our hotel.You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Warm Regards, Emily & the front office team.

Dear David, Thank you for choosing to stay with us at Sanderson, and taking the time to provide us with your feedback. We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Morgans Originals, we strive to curate memorable moments and create destinations at each of our properties.You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon!Warm Regards, Emily & the front office team.

Dear Nicola,Thank you for taking the time to share your visit, especially for highlighting our original style, pristine, comfortable room. We are delighted to hear that you had a fabulous Sanderson experience and we are looking forward welcoming you back again soon.Warmest wishes, Sanderson Team

Dear Stephanie,Thank you for choosing to stay with us at Sanderson, and taking the time to provide us with your feedback.We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Morgans Originals, we strive to curate memorable moments and create destinations at each of our properties.You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon!Warm Regards, Emily & the front office team.

Dear Derek, Thank you for choosing to stay with us at Sanderson, and taking the time to provide us with your feedback. We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Morgans Originals, we strive to curate memorable moments and create destinations at each of our properties. We appreciate your candid comments and will learn from them to help us improve in the future. Please know that your feedback has been shared with the broader team and will be addressed immediately. We are sorry that we failed to let you know that you have complimentary milk for your early wake up call coffee located in your minibar, really sorry for this.You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Warm Regards, Emily & the front office team.

Dear Daniel, Thank you for choosing to stay with us at Sanderson, and taking the time to provide us with your feedback. We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Morgans Originals, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Warm Regards, Emily & the front office team.

Dear Elizabeth, Thank you for choosing to stay with us at Sanderson, and taking the time to provide us with your feedback. We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Morgans Originals, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Warm Regards, Emily & the front office team.

Dear Inderjit, Thank you for choosing to stay with us at Sanderson, and taking the time to provide us with your feedback. We are really sorry your were missing more lighting features during your stay with us. Please next time you are coming to sleep with us, let us know and we will be able to find you some alternatives for you. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Warm Regards, Emily & the front office team.

Dear Canan,Thank you for taking time to share you recent visit. We are delighted hear that you enjoyed your stay with us. We are very much looking forward to welcoming you again in future.Warmest wishes,Sanderson Team

Dear Robert,Thank you for choosing to stay with us at Sanderson, and taking the time to provide us with your feedback. We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Morgans Originals, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Warm Regards, Emily & the front office team.

Hi Naeem,Thank you for the kind words! We're delighted you enjoyed your stay with us at Sanderson and we look forward to welcoming you again soon.Best,Sylvia, Sanderson Team

Dear Guest, I regret that we provided you with bad service and a poor customer experience when you arrive to the hotel, and withing our room service department, it is the exact opposite of what we pride ourselves on. I would like to thank you for bringing this to our attention. It will help us improve our operations and services. We have passed your feedback with all our senior management for them to address to our teams. Warmest Regards, Emily & the Front Desk Team