Ratings based on 259 Verified Reviews

2.7 out of 5
46% of guests recommend
2.9 Room cleanliness
3.2 Service & staff
2.3 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 30, 2018
5 out of 5
by A verified traveler

Posted Nov 30, 2018 on Ebookers
This place is so close to the station, it’s great to not have to worry about transport to and from. For a one night stay this is fine. Only downside is size of bathroom.
2 out of 5
by A verified traveler

Posted Nov 23, 2018 on Hotels
No heating. The radiator in my room didn’t work and this is unacceptable: London in November is cold and the hotel cannot sell a room at the full price if it can’t provide all the listed services. Also the tv didn’t work. I complained but no solution was offered, just a bathroom heater that CANNOT substitute a radiator! I asked for an extra blanchet or duvet but they didn’t have any.
1 out of 5
by A verified traveler

Unclean, terrible service and defensive staff

Posted Nov 12, 2018 on Hotels
Absolutely the worst place I've ever stayed and I've slept outside in the desert and in hostels in third world countries! We arrived and went to our room to find a disoriented man asleep in there; the flustered woman on reception sent us to another room where it was impossible to open the bathroom door. A man came to fix it and after he'd left for 10 minutes to 'find tools' returned to tell us that maintenance had left for the night and we'd have to stay in yet another room...fine, but he and the woman on reception were, frankly, defensive and only mildly apologetic. Not all bad news until you consider how unclean and hot the rooms are. We were offered free breakfast, which was just cereal, but we just wanted to leave asap anyway. This was NOT a cheap hotel and we would have expected at least a basic level of customer service and cleanliness. Also, in NO way would anyone get out alive if this hotel were to go up in flames- the stairs are a serious danger. You'd be better off in a hostel, honestly!
1 out of 5
by A verified traveler

Do not stay here

Posted Nov 7, 2018 on Hotels
Do not stay here. Filled w cigarette smoke and filthy.
2 out of 5
by A verified traveler

Not convenient after relocation

Posted Sep 17, 2018 on Hotels
Hotel could not cater at location so I was relocated to Hammersmith after being told I would be moved to kings cross. It took close to an hour waiting for a taxi to Hammersmith from the hotel in Paddington. Room/studio was cold and the heating was not working. I checked out within a few hours. The bed was comfortable though.
1 out of 5
by A verified traveler from st albans

Very high noise

Posted Sep 7, 2018
The windows do not stop the noise...you can hear everithing...
2 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 18, 2018
2 out of 5
by A verified traveler

Location good. Area not so good

Posted Jul 24, 2018
Arrived to hotel, 4/5 drunks sitting on the steps into the entrance.
2 out of 5
by A verified traveler

Posted Jul 1, 2018
Photograph was misleading. Room was a lot smaller than expected. Couldn’t fit in the shower.