Lobby sitting area

Reviews of The Resident Soho

4 out of 5
The Resident Soho
10 Carlisle Street, London, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 750 out of 1003 reviews" "
Rating 8 - Good. 196 out of 1003 reviews" "
Rating 6 - Okay. 37 out of 1003 reviews" "
Rating 4 - Poor. 13 out of 1003 reviews" "
Rating 2 - Terrible. 7 out of 1003 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sean, Huntersville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, room was clean.
Stayed 3 nights in Apr 2024
Response from Mai on Apr 18, 2024
Dear Sean,It was a pleasure having you at The Resident Soho.Thank you for your kind words.We hope to welcome you back soon.Kind Regards,Mai DahabReception Team

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and spacious. Staff very friendly. Wish there was a restaurant in the hotel, but there are so many options right outside the doors.
Stayed 5 nights in Mar 2024
Response from Joan - Duty Manager on Apr 6, 2024
Dear Elizabeth,Thank you for your feedback! We are glad you enjoyed our clean, spacious rooms and friendly staff. We understand your preference for an onsite restaurant and appreciate your understanding of the many dining options nearby. We hope to welcome you back soon!Kind regards,Joan

10/10 Excellent

George, Durham

Stayed 4 nights in Mar 2024
Response from Joan - Duty Manager on Apr 23, 2024
Dear George,Thank you so much for the 5/5 review! We are thrilled to hear that you had such a fantastic experience. If there is anything else we can do to make your next visit even better, please do not hesitate to let us know. We can not wait to welcome you back!Kind regards,Joan

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close location for our West End show trip. Felt safe walking back with my teenage daughter at 9:30 at night. Hotel was clean and staff were helpful. I called the day before arrival and was able to add a second night on -super helpful. The area around the hotel has definite club/night life scene in the evening.
Stayed 1 night in Mar 2024
Response from Laura on Mar 25, 2024
Dear Susan,Thank you for taking the time to share your lovely feedback at The Resident Soho!The hotel is indeed located in the heart of Soho, surrounded by many attractions, restaurants, shops and so much more..!We couldn't be happier to hear that our team was of help!We hope to welcome you back in the future,Kind regards,LauraReception Team

10/10 Excellent

Bernadette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location n Soho. Staff at the hotel all very efficient and welcoming.
Stayed 3 nights in Mar 2024
Response from Joan - Duty Manager on Mar 25, 2024
Dear Bernadette,Thank you for your positive feedback! We are thrilled to hear that you enjoyed our prime location in Soho and that our staff made your stay pleasant and welcoming. We strive to provide excellent service, and it is rewarding to know that our efforts were appreciated. We hope to welcome you back again soon for another great experience.Kind regards,Joan

10/10 Excellent

Neus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and chic hotel in a great location, walking distance from Oxford Street and all theatres and yet quiet at night. The staff were lovely and we got a complimentary glass of wine when we arrived. Highly recommended
Stayed 2 nights in Mar 2024
Response from Laura on Mar 24, 2024
Dear Neus,Thank you very much for your lovely review at The Resident Soho!We couldn't be happier to hear that you had a great time with us and that everything was of your liking!We always love to see our guests during our evening drinks between 6pm to 7pm for a complimentary glass of wine and to help with any questions you may have!We hope to welcome you back in the future!Kind regards,LauraReception Team

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay in month. Will return.
Stayed 3 nights in Mar 2024
Response from Laura on Mar 22, 2024
Dear Paul,Thank you for your amazing feedback at The Resident Soho!We couldn't be happier to hear that you have stayed with us twice in a month and that everything was of your liking.We can't wait to welcome you back in the future!Kind regards,LauraReception Team

10/10 Excellent

Maria

Traveled with partner
This hotel is in a very good area close to everything you might need like good restaurants, bars, coffee shops, theatre, etc. The level of service at this hotel is unmatched in my experience. The staff go out of their way to ensure your stay is superb in every way. Service is 10 out of 10 hands down the best I have experienced.
Stayed 4 nights in Mar 2024
Response from Laura on Mar 22, 2024
Dear Maria,Thank you for sharing lovely feedback at The Resident Soho!It is fantastic to hear that you enjoyed your time with us and found everything to your liking.We always aim at providing an outstanding service with a personal touch!Our location is indeed spot and our urban neighbourhood has so much to offer from restaurants, bars, outstanding shopping options and we are home to some of the top rated theatres.Should you plan your next trip to London, we would be delighted to welcome you back.Kind regards,LauraReception Team

10/10 Excellent

Edgar

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was in walking distance to many restaurants, in addition the staff was very nice.
Stayed 4 nights in Mar 2024
Response from Ester - Duty Manager on Mar 12, 2024
Dear Edgar, thank you for taking the time to review us and we are really glad you had a pleasant stay with us.We look forward to welcoming you back soon.Have a lovely evening. Very Best,

8/10 Good

Shimon, Ramat gan

Traveled with family
Liked: Staff & service, property conditions & facilities
Great location
Stayed 4 nights in Mar 2024
Response from Laura on Mar 9, 2024
Dear Shimon,Thank you for taking the time to share your feedback with us at The Resident Soho!Thank you very much for your lovely feedback at The Resident Soho!The hotel is indeed located in the heart of Soho, surrounded by many restaurants, attractions, shops and very well connected with public transport!Thank you once again, and we hope to welcome you back in the future.Kind regards,LauraReception Team

10/10 Excellent

Khaled

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s location to one of the most beautiful popular places in Italy decorated with a piece of the most stunning architecture civilizations the obelisk of Egypt that was unforgettable memories
Stayed 2 nights in Mar 2024
Response from Pablo on Mar 16, 2024
Thank you so much for rating us 5/5 Khaled! We are thrilled that you had a wonderful time with us.Warmest regards,PabloReception Team

10/10 Excellent

Jonni

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue was being on such a low floor making the room dark. Otherwise fab
Stayed 1 night in Mar 2024
Response from Joan on Mar 5, 2024
Dear Jonni,Thank you for the outstanding 5/5 review! We're delighted you enjoyed your stay. Looking forward to hosting you again soon!Warm regards,Joan

10/10 Excellent

Stephen

Stayed 1 night in Feb 2024
Response from Laura on Mar 22, 2024
Dear Stephen,Thank you for sharing your amazing review at The Resident Soho!We are delighted to see you have enjoyed your stay with us and we hope to welcome you back in the future!Kind regards,LauraReception Team

10/10 Excellent

Gozde

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionists were great The candies they offered were great :) The neighborhood was the best
Stayed 2 nights in Feb 2024
Response from Joan on Mar 4, 2024
Dear Gozde,Thank you so much for your kind words! We're thrilled that you had a positive experience with our receptionists and enjoyed the candies we provided. It's always the small details that can make a stay memorable, and we're delighted that you appreciated them.We also love that you found the neighbourhood to be the best. Your feedback is valuable, and we hope to welcome you back for another delightful stay in the future!Warm regards,Joan

10/10 Excellent

Gerard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent four star hotel in a superb location.
Stayed 3 nights in Feb 2024
Response from Joan on Mar 4, 2024
Dear Gerard,Thank you for your positive review! We're delighted to hear that you found our hotel to be excellent, especially in terms of our four-star standards. We're also pleased that you appreciated our superb location. We value your feedback, and we hope to have the pleasure of welcoming you back for another excellent stay in the future! Warm regards,Joan

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for theatre land. Good amenities for self catering breakfast. The staff were the stand out positive for this hotel, without exception all staff members were welcoming, professional and friendly 😁 we will be recommending and returning
Stayed 1 night in Feb 2024
Response from Ester - Duty Manager on Feb 18, 2024
Dear Karen, Thank you very much for your lovely review. We appreciate a lot the time you spent to rate us and we are glad you had a pleasant stay with us. We look forward to welcoming you soon again on a future stay. Have a lovely rest of the day.Very Best,

8/10 Good

Yoong Choong

Stayed 2 nights in Feb 2024
Response from Laura on Mar 22, 2024
Dear Yoong Choong,Thank you for sharing your feedback at The Resident Soho!Should you plan your next visit to London, we would be happy to welcome you back!Kind regards,LauraReception Team

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I’ve stayed in
Stayed 1 night in Feb 2024
Response from Laura on Feb 10, 2024
Dear Scott,Thank you for your amazing feedback at The Resident Soho!It is really great to hear that you truly enjoyed your time here with us and found everything to your liking.We hope to welcome you back in the near future!Kind regards,LauraReception Team

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was walkable distance.
Stayed 8 nights in Jan 2024
Response from Laura on Jan 29, 2024
Dear Jesus,Thank you for your wonderful review at The Resident Soho!The hotel is located in heart of Soho and is indeed within walking distance to many attractions, shops, restaurants and so much more!We hope to welcome you back in the future!Kind regards,LauraReception Team

10/10 Excellent

Noeleen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fantastic and hotel was in a great location
Stayed 2 nights in Jan 2024
Response from Laura on Jan 29, 2024
Dear Noeleen,Thank you for sharing your amazing feedback at The Resident Soho!The team couldn't be happier to hear about your comment.We are also delighted to know, you had a good time in the hotel and enjoyed the central location.We hope to welcome you back in the future.Kind regards,LauraReception Team

10/10 Excellent

Simon

Stayed 1 night in Dec 2023
Response from Laura on Mar 22, 2024
Dear Simon,Thank you for your wonderful feedback at The Resident Soho!We are delighted to know you have had a great time with us and we hope to welcome you back in the future!Kind regards,LauraReception Team

10/10 Excellent

Desmond, Bristol

Stayed 1 night in Jan 2024
Response from Laura on Feb 18, 2024
Dear Desmond,Thank you for your lovely feedback at The Resident Soho.We are delighted to see you have enjoyed your stay with us, and we hope to welcome you back in the future!Kind regards,LauraReception Team

10/10 Excellent

Jackson

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resident SoHo was a really great property in a vibrant area with lots of restaurant and pub options within a single block. Conveniently located next to a large shopping district as well. Will stay here next time I’m in London!
Stayed 3 nights in Jan 2024
Response from Laura on Jan 20, 2024
Dear Jackson,How delightful to hear your lovely feedback at The Resident Soho!Soho is indeed a very central location, as we are surrounded by many great attractions, restaurants, pubs and so much more!We hope to welcome you back soon!Kind regards,LauraReception Team

10/10 Excellent

jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great hotel , super position , friendly staff , lovely rooms, lighting could be better
Stayed 2 nights in Jan 2024
Response from Laura on Jan 20, 2024
Dear Jane,Thank you for sharing your wonderful feedback at The Resident Soho!We couldn't be happier to know, you had a great time with us and you enjoyed the very central location!We hope to welcome you back in the future.Kind regards,LauraReception Team

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Staff friendly. Quiet rooms. Great location. Coffee machine didn’t work but didn’t have chance to let the staff know - I’m sure they would’ve rectified it I had.
Stayed 1 night in Jan 2024
Response from Pablo on Jan 14, 2024
Dear Alex,Thank you for taking the time to review us after your stay at The Resident Soho.We hope to welcome you back soon.Kind regards,Pablo

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend the hotel
Stayed 2 nights in Jan 2024
Response from Param on Jan 14, 2024
Dear Andrew,Thank you very much for your nice feedback.we are really glad that you liked our property and our services.we cannot wait to welcome you again.Regards-ParamveerReception Team

8/10 Good

Xiaomin

Liked: Cleanliness, staff & service, property conditions & facilities
Central of everything
Stayed 2 nights in Jan 2024
Response from Param on Jan 14, 2024
Dear Xiaomin,thank you very much for your precious time to give us your feedback. we are glad you liked your stay.Regards-ParamveerReception Team

10/10 Excellent

Maricarmen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Pablo on Jan 14, 2024
Dear Maricarmen,Thank you for taking the time to review us after your stay at The Resident Soho.We hope to welcome you back soon.Kind regards,Pablo

10/10 Excellent

Yer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and staff was super! Wine was offered every evening from 6-7pm, which was a pleasant surprise. Would absolutely stay here again!
Stayed 5 nights in Dec 2023
Response from Laura on Jan 12, 2024
Dear Yer,Thank you for taking the time to share your amazing feedback at The Resident Soho!We are delighted to hear you had a good time with us and enjoyed your complimentary glass of wine during our evening drinks!We hope to welcome you back in the future.Thank you once again.Kind regards,LauraReception Team

10/10 Excellent

Henrietta

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Davide on Jan 10, 2024
Dear Henrietta,thank you for taking the time to review us after your stay at The Resident Soho.We hope to welcome you back soon.Kind regards,Davide

10/10 Excellent

Clare

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location, very helpful Reception staff. Comfy beds and everything you need in the room , even a microwave.
Stayed 1 night in Jan 2024
Response from Davide on Jan 10, 2024
Dear Clare, thank you for reviewing us after your stay at The Resident Soho. We are glad you liked the service provided by our reception staff - we work very hard in order to give our guest a memorable and the best possible experience -. We are also glad you liked the kitchen essential in the room and the effort our house-keeping team always put in order to keep the cleanliness standards as high as possible. We hope to welcome you back soon. Kind regards, Davide

10/10 Excellent

Peter, Pinner

Stayed 1 night in Jan 2024
Response from Davide on Jan 10, 2024
Dear Peter,thank you for taking the time to review us after your stay at The Resident Soho.We hope to welcome you back soon.Kind regards,Davide

8/10 Good

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, friendly staff and super clean. Room was small and basic but did the job for a one night stay in town.
Stayed 1 night in Jan 2024
Response from Davide on Jan 10, 2024
Dear Amy,thank you for taking the time to review us after your stay at The Resident Soho.We hope to welcome you back soon.Kind regards,Davide

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Davide on Jan 10, 2024
Dear Daniel,thank you for taking the time to review us after your stay at The Resident Soho.We hope to welcome you back soon.Kind regards,Davide

10/10 Excellent

Baltazar

Stayed 5 nights in Dec 2023
Response from Davide on Jan 10, 2024
Dear Baltazar,thank you for taking the time to review us after your stay at The Resident Soho.We hope to welcome you back soon.Kind regards,Davide

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely small hotel tucked in a quiet street steps to bustling Soho bar and restaurant scene. At the front desk Esther was very friendly and welcoming. We enjoyed the nightly glass of wine provided in the lobby. The room was well thought out and efficient in design with lots of storage and thoughtful amenities such as heated towel rack, filtered water and USB outlets by the bed. Housekeeping staff did a great job. Can't wait to.come back.
Stayed 4 nights in Dec 2023
Response from Davide on Jan 10, 2024
Dear Stephen, thank you for reviewing us after your stay at The Resident Soho. We are glad you liked the service provided by our reception staff - we work very hard in order to give our guest a memorable and the best possible experience -. We are also glad you liked the kitchen essentials in our rooms and the effort our house-keeping team always put in order to have the cleanliness standards as high as possible. We hope to welcome you back soon. Kind regards, Davide

10/10 Excellent

Tanapon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Bettina Lindgreen on Feb 4, 2024
Thank you so much for rating us 5/5 Tanapon! we are thrilled that you had a wonderful time with us

8/10 Good

Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 4 nights in Dec 2023
Response from Laura on Jan 7, 2024
Dear Carlos,Thank you for taking your time to share your feedback at The Resident Soho!The hotel is indeed in a very central location, surrounded by many attractions, restaurants, pubs and so much more.Thank you once again.Kind regards,LauraReception Team

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Davide on Jan 3, 2024
Dear Adam,Thank you for taking the time to review us after your stay at The Resident Soho.We hope to welcome you back soon.Kind regards,Davide

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Davide on Jan 3, 2024
Dear Michael,Thank you for taking the time to review us after your stay at The Resident Soho.We hope to welcome you back soon.Kind regards,Davide

10/10 Excellent

Alyse

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am really picky about hotels so hopefully when I say this place was great it holds some weight. The staff was so friendly and helpful. We were there Christmas day and they left treats by our door in the morning. The soaps and lotions were great and loved that there was a brita tap!
Stayed 3 nights in Dec 2023
Response from Davide on Jan 3, 2024
Dear Alyse, thank you for reviewing us after your stay at The Resident Soho. We are glad you liked the service provided by our reception staff - we work very hard in order to give our guest a memorable and the best possible experience - and our little touches. We hope to welcome you back soon. Kind regards, Davide - Duty Manager -

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Davide on Jan 3, 2024
Dear Heather,Thank you for taking the time to review us after your stay at The Resident Soho.We hope to welcome you back soon.Kind regards,Davide

10/10 Excellent

Maria N

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would love for them to offer complimentary water bottles. they tried their best for early check in what I appreciated after a long flight. Very safe, love the little fridge and kitchenette is very convenient. Room are small.
Stayed 3 nights in Dec 2023
Response from Pablo on Dec 27, 2023
Dear Maria N,Thank you for taking the time to review your stay with us.I am delighted to see that you spent a great time with us and that you enjoyed the amenities in the room.I would like to kindly inform you that we do have the BRITA filtered-tap water in all our rooms. I am terribly sorry if you missed this, as it is much more sustainable option than bottled water.Regarding the room size, I can see that you booked a Standard Double room via Expedia.I would like to kindly suggest you to contact us for your future stay, so we can help you to find the room that would suit your needs the most.Once again, Maria, thank you very much for your valued feedback.I hope you had a Merry Christmas and I wish you a very Happy New Year!Warmest regards,PabloReception Manager

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Davide on Dec 25, 2023
Dear Karen,thank you for taking the time to review us after your stay at The Resident Soho.We hope to welcome you back soon.Kind regards,Davide

10/10 Excellent

Adam J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Davide on Dec 25, 2023
Dear Adam,thank you for taking the time to review us after your stay at The Resident Soho.We hope to welcome you back soon.Kind regards,Davide

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Quiet clean room. Nice to have a kitchenette. Will definitely be back.
Stayed 2 nights in Dec 2023
Response from Davide on Dec 24, 2023
Dear Richard, thank you for reviewing us after your stay at The Resident Soho. We are glad you the service provided by our reception - we always do our best in order to provide the best possible experience to our guests - and by our housekeeping staff. We are also glad you appreciated the kitchen essentials.We hope to welcome you back soon. Kind regards, Davide - Duty Manager -

10/10 Excellent

Christohper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing property, great and friendly staff, and in the perfect location. Would stay again
Stayed 4 nights in Dec 2023
Response from Kieya on Dec 21, 2023
Thank you so much for the feedback and for rating us 10 out of 10. We are so delighted that you have enjoyed your stay and we are looking forward to seeing you again.Kind regardsKieya - Night Duty Manager

10/10 Excellent

Christy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kieya on Dec 21, 2023
Thank you Christy for the feedback and for rating us 5 out of 5. We are so delighted that you have enjoyed your stay and we are looking forward to seeing you again.Kind regardsKieya - Night Duty Manager

10/10 Excellent

Eve

Stayed 2 nights in Dec 2023
Response from Kieya on Dec 21, 2023
Thank you Eve for the feedback and for rating us 10 out of 10. We are so delighted that you have enjoyed your stay and we are looking forward to seeing you again.Kind regardsKieya - Night Duty Manager

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Davide on Dec 13, 2023
Dear Nicola,thank you for taking the time to review us after your stay at The Resident Soho.We hope to welcome you back soon.Kind regards,Davide - Duty Manager -