Ratings based on 1,127 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 17, 2018
Excellent. And I appreciated that I could check in several hours before the assigned time.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 7, 2018
5 out of 5
by A verified traveler from South Wales

Posted Jun 1, 2018
Excellent all round, apart from shower floor very slippery. Would return again and again .
Comment from Hotel Management
Jun 4, 2018 by Paula Orton, Hotel Management
Dear Anonymous, Thank you for taking the time to leave your feedback. I am delighted that you found your stay excellent all round. I am however sorry to read that you found the shower floor slippery as we do have rubber mats available on request. I hope we will have the chance to welcome you back again in the near future. Warm regards Paula Orton Assistant Front Office Manager
5 out of 5
by A verified traveler from Northampton

Posted May 25, 2018
Everything I hoped it would be.Staff were most attentive.Very helpful consierge staff.Delicious breakfast. Room was immaculate and very comfortable.Great location,very close to Victoria underground and lots of restaurants and bars.
Comment from Hotel Management
Jun 4, 2018 by Paula Orton, Hotel Management
Dear Sue, I am delighted to read that you enjoyed your stay with us and that it was everything you hoped it would be. I hope we have the chance to welcome you back in the future. Warm regards Paula Orton Assistant Front Office Manager
5 out of 5
by A verified traveler from Berkshirw

Posted May 9, 2018
Fantastic location next to buckingham palace. Staff are fantastic and made a huge fuss of the younger members of our group. We had a wonderful stay and would highly recommend a stay here.
Comment from Hotel Management
May 29, 2018 by Paula Orton, Hotel Management
Dear Granny Smith, Thank you for the delightful feedback. I am happy to know that you were well taken care of by our team. We hope we have the chance to welcome you back in the future. Warm regards Paula Orton Assistant Front Office Manager
4 out of 5
by A verified traveler from Mount Forest, Ontario, Canada

Posted May 7, 2018
The staff are all friendly, polite, and helpful. The establishment is run in a professional and efficient manner but not at the expense of lacking personal charm. The breakfast is expensive but so filling that it is unnecessary to stop for lunch, which is helpful when trying to cram in all that London has to offer. The beds are comfortable and the decor is drop-dead gorgeous. The hotel is fairly close to Victoria Station and literally across the road from the Royal Mews at Buckingham Palace. The only negative comment I have is about the functionality of the small side furniture in the room. The tiny drawers are useless and we would have liked a clear small table to use to sit at for tea, but that is a small point. Special thanks to Eva, who looked after our room on Thursday. She noticed we only used the English Breakfast Tea and so left extra bags and milk. A fond farewell to Stuart the doorman as well.
Comment from Hotel Management
May 29, 2018 by Paula Orton, Hotel Management
Dear Barbara, Thank you so much for the wonderful feedback. I am happy to know that our team took such excellent care of you during your time with us, especially Eva. We hope to be able to welcome you back in the future. Warm regards Paula Orton Assistant Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

quality hotel beside Buckingham Palace

Posted Apr 30, 2018
Pros: Location was 1st class
Cons: nothing
Location: Buckingham Palace few minutes walk, London tour buses stop right outside.
Gorgeous hotel, very helpful and polite staff. Room was small but perfect, immaculately clean and very comfortable. Fabulous location right beside Buckingham Palace and hop on, hop off bus stop right outside. Breakfasts were amazing! Would definitely stay here again.
Comment from Hotel Management
May 4, 2018 by Paula Orton, Hotel Management
Dear Anonymous, Thank you for taking the time to leave us such wonderful feedback. I am thrilled to know that you had such a fantastic stay with us and that the location was ideal for you. I am particularly pleased to know that you found the hotel gorgeous and the staff helpful and polite. I do hope that we have the pleasure of looking after you again in the future. Warm regards Paula Orton Assistant Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in a great location

Posted Apr 29, 2018
The staff was extremely friendly and helpful. It was in a great location near Buckingham Palace and a block from the Tube station which was super convenient. The bathroom was just a tad small which is why I didn’t give it the highest rating but the bed was super comfortable and the AC worked great.
Comment from Hotel Management
May 4, 2018 by Paula Orton, Hotel Management
Dear Megan, Thank you for taking the time to provide us with such lovely feedback. I am delighted to know that you found the location convenient and the staff friendly and helpful. I am sorry to learn that you found the bathroom too small for you and that you felt let down. I hope that should you ever consider staying with us again, you might make a request for a room with a larger bathroom. I am however pleased to know that you found the bed very comfortable and that the air-conditioning was great for you. I do hope we have the opportunity to welcome you back in the future. Warm regards Paula Orton Assistant Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Excellent location friendly staff

Posted Apr 28, 2018
Pros: Just about everything
Location: The Buckinham palace, the Royal mews, Westminster Abbey and the parliament, Trafalgar Square, the National gallery, Victoria station
The staff is very welcoming and friendly. The location is perfect walking distance to major attractions. The rooms are small but immaculate, the food is good the service is perfect.
Comment from Hotel Management
May 4, 2018 by Paula Orton, Hotel Management
Dear Marina, Thank you for taking the time to provide us with such wonderful feedback. I am delighted to know that you found the location ideal and the staff very friendly and welcoming. I am also happy to know that you enjoyed the food and found the service perfect. I hope I have the pleasure of looking after you and welcoming you back in the near future. Warm regards Paula Orton Assistant Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Paso Robles

Close location to Buckingham Palace

Posted Apr 28, 2018
Nice hotel, location is good for Buckingham Palace and catching the hop-on hop-off bus, close to Victoria train station. Had a problem with the bed, after a couple of attempts, we were moved to a different room - was happy with the change and the second individuals we worked with to correct the bed problem.
Comment from Hotel Management
May 4, 2018 by Paula Orton, Hotel Management
Dear Anonymous, Thank you for taking the time to leave us your feedback regarding your stay with us. I am delighted to know that you found the location ideal for your stay in London. I am disappointed to read of the trouble you experienced with your bed and for the delay in resolving the issue for you. I am however pleased that my team managed to assist with the issue and that you managed to enjoy the rest of your stay. I do hope that we will have the pleasure of welcoming you back for a future stay with us. Warm regards Paula Orton Assistant Front Office Manager