Ratings based on 555 Verified Reviews

4.0 out of 5
83% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Jul 13, 2017
Ok hotel Rough towels Broken shower Nice breakfast Nice pool Quiet
Comment from Hotel Management
Jul 15, 2017 by Manager, Hotel Management
Dear Guest we appreciated your comments about your stay, we are pleased to know that you enjoyed our property and the breakfast too, we will verify the towels and correct any problem.
3 out of 5
by A verified traveler

WE DID NOT STAY BECAUSE THERE WAS NO HOT WATER.

Posted Jul 11, 2017
Pros: WE DID NOT STAY AT THE HOTEL.
Cons: LET THE PEOPLE KNOW OF WHAT IS GOING ON BECAUSE IT WAS UNTIL WE WANTED TO SHOWER THAT WE NOTICE THERE WAS NO HOT WATER IN THE SHOWER.
Location: LOCATION WAS EXCELLENT.
WE DID NOT STAY BECAUSE THERE WAS NO HOT WATER TO SHOWER AND NOBODY AT THE FRONT OFFICE LET US KNOW ABOUT IT.
Comment from Hotel Management
Jul 15, 2017 by Manager, Hotel Management
Dear Guest we appreciate your comments, we had the normal maintenance of the water heater in one of our three buildings, we did to guarantee than the equipment work in the best way, the time of this was about 1 hour, we advised to our guest about this, we apologice for the inconvenients and we will take your comments to improve our operation.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Jul 4, 2017
Location: Though we didn't get to try them out, there is a good selection of food a short walk away. Looking forward to trying it next time.
Rooms were clean and well-maintained. Beds are very comfortable!! Had an excellent sleep!
Comment from Hotel Management
Jul 10, 2017 by Sergio Retana / Revenue Manager, Hotel Management
Dear Guest, We thank you for your comments and preference for staying with us. We always make our best effort so our guest can feel like home and is nice to see that your stay was like this so we can recognize our staff for a job well done. We expect you can visit us again in the future and have another memorable stay with at one of the best hotels in town the Country Inn & Suites San Jose Airport. Sincerely
3 out of 5
by A verified traveler

Not the best experience

Posted Jun 29, 2017
We had troubles finding the hotel even though it's right on the highway (theres no exit) and we had GPS. When I called the hotel to ask for help with directions, they told me it happens often and told me to put a neighbouring hotel into the GPS. We did and finally got there 30 minutes later. Upon arrival, I found out that the pool was closed because they were doing maintenance and that I wasn't given adjoining rooms. I was travelling with 2 little kids so this was very important to me. To top everything off, I had to carry all my luggage up 2 flights of stairs (no elevator). The hotel knew I was coming with an 8 month old and 2 yr old so I think they could've tried to give me an easier room to access. As well, the internet was so slow that I couldn't check into my flight. The staff were very friendly especially the lady who was working the breakfast buffet (She was great with my kids). The rooms were clean although the pictures on the website were nicer than the actual room. The breakfast was great and the airport shuttle was very convenient. I travel to Costa Rica a lot and unfortunately I won't be staying here again. I was so exhausted from having difficulties finding the place to lugging my kids and their equipment up and down the stairs.
Comment from Hotel Management
Jul 1, 2017 by Manager, Hotel Management
Dear Client, we are happy to know that you enjoyed your room, the breakfast and our staff, we are in continuing improvement of the property and the service, we are excited to inform you that the pool is ready and the complete area is beautiful, our property is conveniently near of the international airport (About 10-15 minutes) and we have around 5 signs in the route from there, we appreciate your comments and we will improve on the respective areas, we hope that you come back and visit our hotel again.
4 out of 5
Recommended
for Everyone
by A verified traveler from las vegas NV

Good location close to airport handy to major road

Posted Jun 27, 2017
A few shops and restaurants in walking distance but not close to downtown. Always first pu for tours and last drop off. Staff very accommodating and pleasant. Pool under repair. Lots of stairs to and fr rooms. No elevators. Beautiful grouds very vice roomy rioms.
Comment from Hotel Management
Jul 3, 2017 by Sergio Retana / Revenue Manager, Hotel Management
Dear Jan, Thank you for your preference we appreciate your feedback and for taking the time to write about your experience with us. We are delighted to read that you enjoyed stay and our services. We look forward to your next stay so you can enjoy our renovated pool. Sincerly
3 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Good hotel close to airport

Posted Jun 4, 2017
Hotel is nice. We booked this hotel because its close to airport and they have airport shuttle. However due to our early flight they were not able to accommodate the shuttle service which was disappointing. We had to pay an extra $15 USD for the taxi service which was oddly provided by the shuttle? So it seems that there was time limit as when you can have the shuttle service which was not mentioned on the website. Otherwise, overall it's a nice hotel.
Comment from Hotel Management
Jul 10, 2017 by Sergio Retana / Revenue Manager, Hotel Management
Dear Linda, Thank you for staying with us! We appreciate your feedback, as you said there is a limit time for our shuttle service, we are really sorry if this wasn’t mentioned before we are making the correct adjustments in the web site to prevent a similar situation in the future, beside this we are thrilled to see your stay was memorable and with no other complications. We expect you can visit us again in the future so you can have a 100% satisfaction stay with us. Sincerely
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to airport

Posted May 20, 2017
Room nice with enough room to use yoga mat! Gym was good enough for decent workout. Self serve complementary breakfast was excellent. Complementary airport shuttle very convenient.
Comment from Hotel Management
Jul 3, 2017 by Sergio Retana / Revenue Manager, Hotel Management
Dear George, Thank you for choosing Country Inn & Suites! We appreciate your feedback and you time f to write about your experience. We are delighted to read that you enjoyed all of our facilities and to see that our staff gave the best to make your stay exceptional. We will be looking for your next stay with us so it can be another wonderful stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from FLA

Posted May 16, 2017
Beds are very very hard everything else was great. Friendly staff great place I would return and tell friends to visit
Comment from Hotel Management
Jul 3, 2017 by Sergio Retana / Revenue Manager, Hotel Management
Dear guest, Thank you for choosing Country Inn & Suites San Jose Airport! We appreciate your feedback and you time f to write about your experience. We are delighted to read that you enjoyed all of our facilities and to see that our staff gave the best to make your stay exceptional. We are sorry for the inconvenience with the beds we assure you that we are working diligently to ensure a similar situation do not occur again in the future. We will be looking for your next stay with us so it can be another wonderful stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from el salvador

Close to the airport

Posted Apr 23, 2017
The staff was very helpful and the dinner was excelent
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 22, 2017
Nice hotel overall,floors were filthy dirty had to clean them with wet towel