Ratings based on 587 Verified Reviews

4.0 out of 5
83% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Bahamas

Very nice staff and comfortable hotel

Posted Sep 25, 2017
Vinico at the front desk is very nice and accommodating, as well as Omar at the restaurant who is very pleasant and welcoming. The entire staff made the hotel experience relaxing.
Comment from Hotel Management
Sep 25, 2017 by Sergio Retana / Revenue Manager, Hotel Management
Dear guest, Thank you so much for sharing your comments, but also for taking the time to share your experience. We are thrilled to see that you enjoyed your time at the hotel. We really work as hard as we can to make our great guests, such as yourself, feel welcomed, appreciated and as comfortable as possible. Our staff is always happy to exceed your expectations; we will let them know the job well done during your stay, Your feedback will serve as a key tool for us, so we can continually improve our services. We appreciate your opinions and it will be an honor if you consider as again in the future. Sincerely, Sergio Retana Revenue Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport

Posted Sep 22, 2017
Great hotel and close to airport. Tricky getting there as Google maps wasn't accurate.
Comment from Hotel Management
Sep 25, 2017 by Sergio Retana / Revenue Manager, Hotel Management
Dear guest, Thank you very much for taking the time and sharing your experience with us. We are thrilled to see that you enjoyed your stay. We always make our best effort to give the best service possible to all of our guest we will let our staff know about the good service and help they gave you. Thank you again for your preference and we hope to see you back here very soon to enjoy of another memorable stay at the Country Inn & Suites San Jose Airport. Sincerely Sergio Retana Revenue Manager +50620106006
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 21, 2017
Pros: staff and cleanliness
Cons: n/a
Location: restaurants and shopping within walking distance
Enjoyed the stay and staff was friendly and professional.
Comment from Hotel Management
Sep 25, 2017 by Sergio Retana / Revenue Manager, Hotel Management
Dear guest, On behalf of the entire Country Inn & Suites San Jose Airport staff we will like to thank you for your comments. We appreciate the opportunity you give us to recognize a job well done by our staff we will let them know. As one of the best hotels in the area we always make our best effort to give memorable service, it is very grateful to see that is was done. We hope to see you back here in a very short time and enjoy of another wonderful stay at the Country Inn & Suites San Jose Airport. Sincerely.
4 out of 5
Recommended
for Everyone
by A verified traveler from El Paso, TX

Great Hub

Posted Sep 18, 2017
Pros: Very clean, comfortable rooms and friendly staff.
Cons: Elevators to 3rd floor.
Location: The location was good and felt safe to walk to restaurants and shopping. Went to the Beer Factory and Souvenire shop.
We truly enjoyed our multiple stays. We used this hotel as our hub while traveling 2 days to La Fortuna, return to the hub, then another two days to the Caribbean side and a final night at the Country Inn & Suites (the hub). The staff made arrangements to shuttle us to and from the airport on time. Friendly, efficient staff that secured our extra luggage while traveling the country. Good location to walk to restaurants and shopping.
Comment from Hotel Management
Sep 25, 2017 by Sergio Retana / Revenue Manager, Hotel Management
Dear Diane, On behalf of the entire Country Inn & Suites San Jose Airport staff we will like to thank you for your preference and wonderful comments about your stay. As one of the best hotels in the area we always work our best o have all of our guest 100% satisfied so we are thrilled to see that your stay was like this. We recently renovated our rooms we are very pleased to see that you enjoy them and we will have very present your recommendations. We hope you can come back very soon to have another unique experience at the Country Inn & Suites San Jose Airport. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Passing by

Posted Sep 17, 2017
During a flight to Atlanta, I have to spend a night in San Jose and stayed at the Country Inn. I was very pleased with the shuttle service from and to the airport. During my arrival at the hotel the lady at the front desk was very friendly and accommodating. She made the check in easy and painless. The room was very clean and comfortable. Is not the newest hotel in the area but is well kept. All personnel that I came in contact with were very nice and helpful. I recommend this hotel for a short or long stay in San Jose. The hotel is only about 10 minutes or so ride to the airport and also near walking distance to restaurants and Cariari Mall.
Comment from Hotel Management
Sep 19, 2017 by Sergio Retana / Revenue Manager, Hotel Management
Dear guest, On behalf of the entire Country Inn & Suites San Jose Airport staff we will like to thank you for your preference and wonderful comments about your stay. As one of the best hotels in the area we always work our best o have all of our guest 100% satisfied so we are thrilled to see that your stay was like this. We recently renovated our rooms we are very pleased to see that you enjoy them and we will have very present your recommendations. We hope you can come back very soon to have another unique experience at the Country Inn & Suites San Jose Airport. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Lauderdale FL

The staff friendly and helpful very nice atmospher

Posted Sep 16, 2017
Pros: People very friendly and polite
Great place to stay close to restaurants and malls,people make me feel like home,good breakfast
Comment from Hotel Management
Sep 19, 2017 by Sergio Retana / Revenue Manager, Hotel Management
Dear Jose, Thank you so much for sharing your comments, but also for taking the time to share your experience. We are thrilled to see that you enjoyed your time at the hotel. We really work as hard as we can to make our great guests, such as yourself, feel welcomed, appreciated and as comfortable as possible. Our staff is always happy to exceed your expectations; we use our values to improve every day and make the guests feel comfortable in their stay. Your feedback will serve as a key tool for us, so we can continually improve our services. We appreciate your opinions and it will be an honor if you consider as again in the future. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Posted Sep 10, 2017
Came here for 2 days I have to stay 6 extra days because the huracaine Irma and decides to stay here
Comment from Hotel Management
Sep 14, 2017 by Sergio Retana / Revenue Manager, Hotel Management
Dear Alberto, Thank you so much for sharing your comments, but also for taking the time to share your experience. We are thrilled to see that you enjoyed your time at the hotel. We really work as hard as we can to make our great guests, such as yourself, feel welcomed, appreciated and as comfortable as possible. Our staff is always happy to exceed your expectations; we use our values to improve every day and make the guests feel comfortable in their stay. Your feedback will serve as a key tool for us, so we can continually improve our services. We appreciate your opinions and it will be an honor if you consider as again in the future. Sincerely, Sergio Retana Revenue Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2017
Our junior suite was up a flight of stairs so if you have heavy bags that's a lot of work. The wifi was inconsistent as well. However it was clean and the restaurant was reasonably priced and the free breakfast was good. Also the free airport shuttle was prompt and efficient. It was a great place to stay for one night close to the airport for traveling.
Comment from Hotel Management
Aug 30, 2017 by Sergio Retana / Revenue Manager, Hotel Management
Dear guest, Thank you very much for taking the time and sharing your experience with us. We are thrilled to see that you enjoyed your stay. We always make our best effort to give the best service possible to all of our guest we will let our staff know about the good service and help they gave you. Thank you again for your preference and we hope to see you back here very soon to enjoy of another memorable stay at the Country Inn & Suites San Jose Airport. Sincerely Sergio Retana Revenue Manager +50620106006
4 out of 5
Recommended
for Everyone
by A verified traveler from San Bernardino, CA.

Close to city of San Jose and airport...

Posted Aug 25, 2017
Staff was great, very helpful. Kitchen staff Omar, Janet and chef Wlliam were great!
Comment from Hotel Management
Aug 30, 2017 by Sergio Retana / Revenue Manager, Hotel Management
Dear Luis, Thank you very much for sharing you experience with us. At the Country Inn & Suites San Jose Airport our guests are always first and we always make our best to give them a unique experience, we will let our staff know about your positive comments, thank you for giving us the opportunity to recognize a job well done. We hope you can come back to enjoy of another wonderful stay in the Country Inn & Suites San Jose Airport. Sincerely. Sergio Retana Rvenue Manager +50620106006
5 out of 5
Recommended
for Families
by A verified traveler from Chicago, IL

Very clean, roomy and close to airport

Posted Aug 6, 2017
We only stayed one night before an early flight, but its a great hotel. Very affordable, but very up to date, clean and tons of room. We would have stayed for a week and had everything we need for our family of 6. Lots of stairs to the room and then we had two floors, but that didn't bother us a bit, but might be hard if you have trouble with stairs. We had a family room, area for breakfast and two bedrooms and two full bathrooms. The pool looked great although we didn't have time to take a swim. Staff was very nice and helpful. We would highly recommend this hotel.
Comment from Hotel Management
Aug 8, 2017 by Sergio Retana / Revenue Manager, Hotel Management
Dear Julie, Thank you for sharing your experience with us. We are very happy to see that you and your family had a great time in the hotel, thank you for letting me recognize a job well done. We hope you can come back for more time to enjoy the BE OUR UEST! experience that is unique of the Country Inn & Suites. Sincerely.