Ratings based on 575 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Chicago
Beautiful hotel in convenient locationPosted Aug 21, 2017
Gorgeous open air hotel, true to the online pictures. Location is not walking distance to city center but only a 10 minute cab ride. Plus, many day trip tours have this hotel as a pick up point
for Everyoneby A verified traveler from LA
great expirencePosted Aug 17, 2017
great place to spend time, staff are great people very comfortable rooms my family loved it and so did I,
for Everyoneby A verified traveler from Canada
Nice clean hotel close to airportPosted Aug 8, 2017
Pros: Front desk staff were helpful and rooms were very clean.
This was a good place to stay for one night before heading to the airport. We took a bus right outside the hotel to downtown San Jose in 10 mins.
by A verified traveler from Canada
Good location but we expected more from a HiltonPosted Jul 24, 2017
Pros: The pool and the food.
Cons: Housekeeping and light in the rooms.
Location: Close to the hotel is a mini-mall with a supermarket and a couple of restaurants to save some bucks in diner and a laundry (very convenient).
In general it was barely passing the 3 mark. The room was very humid and dark (last night we had to ask for a dehumidifier). We have to ask for extra soap, asking them to swipe the floor, and for towels. No hair dryer or fridge in the room. Food and pool area were good. We spent the days traveling so didn't spent a lot of time in the hotel so didn't use all services. We ask for help and they solved the issues quickly (people is really good) but for a Hilton level hotel you shouldn't been complaining to get a good service.
for Everyoneby A verified traveler from Las Vegas, NV
Beautiful hotelPosted Jul 18, 2017 on Orbitz
We had a the master suite, which was perfect for family of 4. The kids had a room with 2 doubles and the master had 1 king. 2 bathrooms and a living/sitting area right next to the gourgous pool area. Staff was very friendly and spoke good english. Hard Rock Costa Rica within walking distance also :)-
by A verified traveler
Posted Jul 16, 2017 on Hotels
Double tree San JosePosted Jul 10, 2017 on Hotels
Love the location, we only were there because it was close to Airport. I would definitely stay there again
for Everyoneby A verified traveler
Posted Jul 7, 2017
Great hotel and location - I would recommend especially if traveling with children!!
for Everyoneby A verified traveler from new york
Greeted with a warm cookiePosted Jul 6, 2017
Was slightly disappointed no refrigerator in room. The hotel and staff were friendly and helpful. The hostess even went out here way to get me oatmeal after it had finished. Great relaxing and safe place to stay
Posted Jun 23, 2017 on Hotels