Ratings based on 1,294 Verified Reviews

4.0 out of 5
81% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from TN

Beautiful suite!

Posted Nov 13, 2017
This hotel was absolutely beautiful. When we checked in, they told us we had a mini-suite (which we did not reserve) but wanted to upgrade us to a full suite. We were pleasantly surprised and thoroughly enjoyed our stay. The staff was fantastic!
Comment from Hotel Management
Nov 14, 2017 by Silvia, Hotel Management
Dear Chris, Thanks for your positive review. It is great to know your stay was pleasant, and that our service and facilities were convenient to you. We would be honored to welcome you back, the next time you visit Costa Rica. Best regards,
3 out of 5
by A verified traveler from Caracas

Stuck in time

Posted Nov 13, 2017
The hotel feels like it was built in the 70’s, remodeled in the 80’s, had some maintenance done in the 90’s and then was forgotten until they installed a flatscreen TV in the mid 2000’s. It’s an ok place just feels a little bit abandoned.
Comment from Hotel Management
Nov 16, 2017 by Silvia, Hotel Management
Dear guest, I would like to take this opportunity to apologize for your unpleasant experience as a guest. I appreciate the time that you took to bring this matter to our attention. Your feedback is valuable Best regards,
2 out of 5
Recommended
for Everyone
by A verified traveler from Panama City, Panama

Outdated Hotel

Posted Nov 5, 2017
Hotel was Old and Gloomy, poor lighting and not inviting but friendly staff.
Comment from Hotel Management
Nov 6, 2017 by Silvia, Hotel Management
Dear Tony, Your comments are very valuable for us to take inmediate action on specific issues of customer service. We regret the experience you went through during your stay. Best regards!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 2, 2017
Hotel staff were incredibly helpful and friendly. Located in a nice area near a mall and restaurants walking distance from the hotel.
Comment from Hotel Management
Nov 6, 2017 by Silvia, Hotel Management
Dear Joss, Thanks for choosing us; our commitment is to make your stay memorable. We appreciate your feedback! Best regards,
3 out of 5
by A verified traveler

Nice restaurants

Posted Nov 2, 2017
Pros: Open areas such as breakfast loung open to the pool area.
Cons: Room architecture and interior design.
Location: Good location.
Great public areas but hotel room is very old fashioned and needs renewal.
Comment from Hotel Management
Nov 6, 2017 by Silvia, Hotel Management
Dear Namib, Your comments are very valuable for us to take inmediate action on specific issues of customer service. We regret the experience you went through during your stay. Best regards!
4 out of 5
Recommended
for Everyone
by A verified traveler from Baton Rouge

Nice hotel in the city

Posted Oct 31, 2017
The staff was friendly. The shuttle to the airport was on time. Breakfast was pretty good. The only thing I would recommend is to updated the rooms to look like the lobby.
Comment from Hotel Management
Nov 6, 2017 by Silvia, Hotel Management
Dear Dona, Thanks for choosing us; our commitment is to make your stay memorable. We appreciate your feedback! Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Beautiful pools and grounds.

Posted Oct 26, 2017
Pros: Breakfast over looking the pool. Great restaurant attached to the hotel
Location: Just off main hwy to San Jose .Close to airport. Large plaza on other side of the hwy.
Spent an enjoyalbe two days here. Had buisness and shopping to do in San Jose before going on to our place in the southern zone of Costa Rica.
Comment from Hotel Management
Oct 28, 2017 by Silvia, Hotel Management
Dear Al, Thanks for your positive review. It is great to know your stay was pleasant, and that our service and facilities were convenient to you. We would be honored to welcome you back, the next time you visit Costa Rica. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Mi

Great location quick stay

Posted Oct 24, 2017
Comfortable stay enjoyed the airport shuttle perfect for a quick turn around. Staff was great!
Comment from Hotel Management
Oct 26, 2017 by Silvia, Hotel Management
Dear Nancy, We are very happy that your stay with us was so satisfactory and convenient because there is nothing more important to us than our guests' comfort and satisfaction. Best regards!
3 out of 5
by A verified traveler from San José

Normal, good location

Posted Oct 20, 2017
Good location if you want to go to Hard Rock Café or en event at the hotel. A little outdated but good service and kind staff.
Comment from Hotel Management
Oct 25, 2017 by Silvia, Hotel Management
Dear Mel, I would like to take this opportunity to apologize for your unpleasant experience as a guest. I appreciate the time that you took to bring this matter to our attention. By telling us what you don’t liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Best regards!
4 out of 5
Recommended
for Everyone
by A verified traveler from Ms

Great guest service.

Posted Oct 19, 2017
The rooms were a little outdated but the staff were very friendly and helpful. The front desk called me 5 minutes after I arrived to see if everything was ok with the room. I was only there one night but would stay there again.
Comment from Hotel Management
Oct 22, 2017 by Silvia, Hotel Management
Dear Matt, ¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios. Saludos cordiales,