Ratings based on 1,860 Verified Reviews

3.9 out of 5
75% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Caraquet, NB

Posted Feb 20, 2019
The lobby was beautiful and fully renovated but the room was small, the bathtub was old and cracked, the windows didn’t closed completly. The staff was welcoming.
4 out of 5
by A verified traveler

Posted Feb 18, 2019
Large property conveniently located 10 min from airport with shuttle every hour. Facilities allow guests to not have to leave property. Service was friendly and quick. Only thing is hotel looks a little run down and could use some cosmetic upgrades.
3 out of 5
by A verified traveler from Usa

Posted Feb 16, 2019
They messed up reservation, took them over an hour to find us a room. They did finally offer comp breakfast and apologized for their mistake. Food wasn’t that great at one of the restaurants.
2 out of 5
by A verified traveler

Posted Feb 16, 2019
Staff was excellent. Food was very good. Property is showing its age. The room had paint peeling off the ceiling and walls. A/C kind of worked. Limited international channels on the TV. Toilet leaked from its base. If you are looking for a cheap place to stay with good food and 5-star staff, and don't mind a Super-8 kind of room this is your place.
4 out of 5
by A verified traveler from California, US

Posted Feb 12, 2019
Be careful with which wing of the hotel you stay in. They first put us in section 5, which was run-down, uncomfortable, and displeasing. There are newer sections - so first ask to see the room, and if it's not up to your standards, ask for something different.
Comment from Hotel Management
Feb 18, 2019 by Customer Care Supervisor, Hotel Management
Dear, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. Looking forward to see you again in the near future. Regards,
5 out of 5
by A verified traveler

Posted Feb 11, 2019
This was a excellent hotel to end my trip. Great pools and excellent service. Very close to the airport
Comment from Hotel Management
Feb 13, 2019 by Customer Care Supervisor, Hotel Management
Dear, Thanks for your positive review. It is great to know your stay was pleasant, and that our service and facilities were convenient to you. We would be honored to welcome you back, the next time you visit Costa Rica. Best regards,
3 out of 5
by A verified traveler

Posted Feb 11, 2019
It was average. A typical convention centre. I guess I expected a bit more tropical flair being in Costa Rica, but it was fine. It wasn’t North American 4 star. More like 3 star. But nice staff and everything. Just not my cup of tea, but had to stay there for an event.
Comment from Hotel Management
Feb 13, 2019 by Customer Care Supervisor, Hotel Management
Dear Allan, Thank you very much for having taken the time to post a score. We hope you will afford us another chance to accommodate you in the future so that we may provide you with a more enjoyable experience. Warmest regards,
3 out of 5
by A verified traveler

Posted Feb 4, 2019
Our room was dirty and our bed was uncomfortable. The staff was very friendly and the rest of the property was beautiful. I would probably stay somewhere else in the future.
Comment from Hotel Management
Feb 10, 2019 by Customer Care Supervisor, Hotel Management
Dear, Please accept our sincere apologies for your disappointment at your recent stay at our Hotel. I am extremely concerned to read your comments with regard to your overall experience at the hotel It is always our highest priority to us to ensure that our guests and customers leave the hotel happy and satisfied at all times. I do sincerely apologize for any inconvenience and disappointment caused and look forward to hearing from you. Sincerely,
5 out of 5
by A verified traveler

Posted Feb 4, 2019
Nice clean, many restaurant near by. Easy to have urber around, Also have casino. Close to airport
Comment from Hotel Management
Feb 8, 2019 by Customer Care Supervisor, Hotel Management
Dear, We are very happy that your stay with us was so satisfactory and convenient because there is nothing more important to us than our guests' comfort and satisfaction. We hope we will see you again on your next visit to our country. Regards,
5 out of 5
by A verified traveler

Posted Feb 1, 2019
We had a wonderful stay, staff was super friendly and helpful !!
Comment from Hotel Management
Feb 4, 2019 by Customer Care Supervisor, Hotel Management
Dear, Thank you for taking the time to write about your experience at the hotel. We are glad to know that your perception of our staff, services and facilities have been positive. We look forward you visit us again, the next time you travel to Costa Rica. Best regards,