Ratings based on 1,488 Verified Reviews

3.9 out of 5
79% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Surprise

Posted Apr 21, 2018
I would stay here again. Shuttle pickup was nice. Excellent value.
Comment from Hotel Management
Apr 24, 2018 by Customer Care Supervisor, Hotel Management
Dear, Thank you for the review of our hotel. We appreciate you mentioning the service you received while at our hotel and we will be sure to pass along the comments to our staff. We hope that you will give us a try again when your travel brings you to the San Jose area. Again, thank you. Warmest Regards,
3 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, CA

Nice hotel that is close to the airport

Posted Apr 20, 2018
Pros: clean, close to the airport, friendly staff.
Cons: the bathroom smelled smoky in our non-smoking room!
Location: museums in the city.
Very close to the airport. Hotel looks very clean and up to a high standard of comfort. But until we settled in we found out that the bathroom smells smoky! But we were supposed to have a non-smoking room. If we had noticed it earlier we would have asked to switch to a different room. Anyhow we kept the bathroom door tightly closed for some sleep before catching our early morning flight. Also the hotel was noisy at night - it may be due to that fact that it is "convention center" so large groups of guests come and go throughout the night? I don't know but it didn't live up to our first impression. On a good note, they packed simple breakfast to go for our early morning flight and that was a plus.
Comment from Hotel Management
Apr 24, 2018 by Customer Care Supervisor, Hotel Management
Dear, Thanks for your honest opinion. We have sent your comments to the affected personnel. I apologize for this bad experience. It is very disappointing to hear what happened, but we hope you give us another opportunity. Regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 20, 2018
Nice hotel, traveler friendly! good restaurants nearby. Clean rooms, amazing breakfast!!!!!
1 out of 5
by A verified traveler from California

Crapy Hotel

Posted Apr 19, 2018
Horrible place Internet showed how nice it was Wrong!!!!! Loud noisy and hard beds and house keeping was a disgusting mess. Never thought it would be such a lie. Worst hotel I’ve stayed at ever.
4 out of 5
Recommended
for Everyone
by A verified traveler from England

Nice relaxing stay

Posted Apr 16, 2018
Pros: Convenience from airport, pools, large room
Cons: Bathrooms could probably use a facelift
Location: Restaurants and shops nearby. Greyline agent in hotel to book trips, really need to leave this hotel and travel though to see the best of Costa Rica
This hotel is close to the airport so is convenient for beginning / end of holiday. The rooms are large and comfortable (though bathrooms a little tired) and the grounds are well maintained. There are shops and restaurants within walking distance. The staff are polite and helpful. Pool bar does not open most of the time and therefore no options to buy drinks before 2pm (from main bar). Breakfast was good.
3 out of 5
Recommended
for Everyone
by A verified traveler from New York area

Good choice for your first or last night in C.R.

Posted Apr 15, 2018
Location: There are restaurants to choose from right on the property which made dinner easy.
Standard double bed room is a good size for 3 people. Bath is well-equipped. Separate toilet room added to the efficiency of us getting out in the morning. This is a good choice for your first or last night in Costa Rica. Close to the airport with a free shuttle that was very efficient and comfortable. We were not happy with the ground floor room we were assigned at check-in (tile floor and musty smelling because it is actually slightly below ground level), however the woman at the desk worked to make us happy in another room. The indoor pool was being serviced so it wasn't available. Breakfast overlooking the outdoor pools was lovely. The buffet breakfast itself was very good.
4 out of 5
Recommended
for Everyone
by A verified traveler

A good hotel close to airport

Posted Apr 12, 2018
We had an early AM flight out of CR and had to stay close to San Jose Intl airport. This hotel was perfect in that it's well situated to car rentals, gas stations, and the airport. It's got a nice selection of restaurants within a few hundred feet from its entrance; Hard Rock Cafe, Italian, Japanese/Hibachi, etc. It's got 2 pools and the hotel is under going some renovations so we are expecting some nice updates the time we visit!
Comment from Hotel Management
Apr 12, 2018 by Customer Care Supervisor, Hotel Management
Dear, Thanks for your positive review. It is great to know your stay was pleasant, and that our service and facilities were convenient to you. We would be honored to welcome you back, the next time you visit Costa Rica. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Just right

Posted Apr 10, 2018
Nice clean room. Very friendly staff. This was a very nice facility that met or exceeded my expectations. They even had packaged breakfasts for those leaving before the normal breakfast time. I'd definitely stay here again. Didn't go to the casino but there is one here if that's your thing.
Comment from Hotel Management
Apr 12, 2018 by Customer Care Supervisor, Hotel Management
Dear, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! It is our goal to provide our very best to each and every guest. Best regards!
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport

Posted Apr 10, 2018
We choose this hotel when traveling to CR for the sole reason that it's near the airport & the price is fair. The red-eye flights exhaust us & we need a night to recover & outgoing flights are usually so early. They provide free airport shuttles (but not in the wee-early morning hours) and their optional buffet breakfast is good. The beds are very comfortable but the air conditioning is really loud. Maybe that's good as there are quite a bit of partiers on the premises with conferences, casino players, bar goers, etc that roll into their rooms late at night and the air conditioner blocks out a lot of neighbor noise. Few good dining options on the premises (although avoid Hard Rock for anything other than drinks). I could see the signs of wear and tear in the hallways/lobby/rooms that I didn't notice during our first stay years ago.
Comment from Hotel Management
Apr 12, 2018 by Customer Care Supervisor, Hotel Management
Dear, Thanks for choosing us; our commitment is to make your stay memorable. We appreciate your feedback! Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from new york

Wonderful staff making the experience PURA VIDA

Posted Apr 10, 2018
Staff were genuinely friendly, happy, personable people that it really made the stay relaxing and enjoyable. It was a very happy vacation stay. Large hotel and large spacious rooms. Hotel very clean and well maintained. Healthy breakfast without overindulgence. The property however is past its due date and is from the 80s but the large and spacious room and bathroom and large pool (there are two pools) more than compensate.
Comment from Hotel Management
Apr 12, 2018 by Customer Care Supervisor, Hotel Management
Dear Natasha , Thank you for taking the time to write about your experience at the hotel. We are glad to know that your perception of our staff, services and facilities have been positive. We look forward you visit us again, the next time you travel to Costa Rica. Best regards,