Ratings based on 1,675 Verified Reviews

4.0 out of 5
74% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Sep 18, 2018
Very friendly staff. Also great food options. The pool was a great place to relax.
Comment from Hotel Management
Sep 18, 2018 by Customer Care Supervisor, Hotel Management
Dear, Thanks for your review. We are glad you had a nice stay, and that you enjoyed our pool and food options, because it allows us to maintain a rigorous standard of quality. We hope to return soon. Best regards,
2 out of 5
by A verified traveler from Vail, co

Posted Sep 16, 2018
Very run down older hotel. Needs touch ups. Awkward room layout especially for the junior suite. Very basic, not comfortable.
Comment from Hotel Management
Sep 18, 2018 by Customer Care Supervisor, Hotel Management
Dear Kurt, Thank you for your review and for choosing our property to stay in San Jose. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Best regards
5 out of 5
by A verified traveler

Posted Sep 16, 2018
Comment from Hotel Management
Sep 18, 2018 by Customer Care Supervisor, Hotel Management
Dear, Thank you for being our guest and thank you for sharing your positive experience. Best regards
5 out of 5
by A verified traveler from Savannah, GA

Posted Sep 12, 2018
Such a beautiful space with many food options. The staff was very accommodating from check in to food and even gift shop, as well as cleaning staff.
Comment from Hotel Management
Sep 13, 2018 by Customer Care Supervisor, Hotel Management
Dear Michelle, Thanks for your positive review. It is great to know your stay was pleasant, and that our service and facilities were convenient to you. We would be honored to welcome you back, the next time you visit Costa Rica. Best regards,
5 out of 5
by A verified traveler

Posted Sep 11, 2018
Comment from Hotel Management
Sep 12, 2018 by Customer Care Supervisor, Hotel Management
Dear, We are very happy that your stay with us was so satisfactory and convenient. We hope we will see you again on your next visit to our country. Regards
2 out of 5
by A verified traveler

Posted Sep 9, 2018
Not nearly as nice as the photos. Expensive food. Poorly cleaned and outdated rooms
Comment from Hotel Management
Sep 10, 2018 by Customer Care Supervisor, Hotel Management
Dear, Thank you for your review expressing the problems you encountered during your stay. We sincerely apologize for the substandard condition of your room. I apologize again for the inconvenience. I hope that you will allow us the opportunity to serve you in the future. It is our goal to provide our very best to each and every guest. Respectfully,
1 out of 5
by A verified traveler from Southern California

Posted Sep 1, 2018
Comment from Hotel Management
Sep 5, 2018 by Customer Care Supervisor, Hotel Management
Dear Kattia, We work every day to provide a better customer experience. We were sorry that this was not
4 out of 5
by A verified traveler

Posted Aug 31, 2018
The people were wonderful! Car drop off was a bonus! Japanese restaurant people weren't so friendly. Pool didn't look like pictures online.
Comment from Hotel Management
Sep 5, 2018 by Customer Care Supervisor, Hotel Management
Dear Dana, Thank you for taking the time to write about your experience at the hotel. We are glad to know that your perception of our staff, services and facilities have been positive. We look forward you visit us again, the next time you travel to Costa Rica. Best regards,
2 out of 5
by A verified traveler from Fairhaven, Ma

Posted Aug 28, 2018
Old, bugs a/c sounds like a jet engine in the room, shuttle is $15 if you have a 7am flight. Will not use windham again
Comment from Hotel Management
Aug 29, 2018 by Customer Care Supervisor, Hotel Management
Dear Bob, Thank you very much for having taken the time to post a review. It is with true regret to learn of the details which occurred during your recent visit to our hotel. We are extremely sorry for any inconveniences that you experienced during your stay as this is certainly not our standard. We hope you will afford us another chance to accommodate you in the future so that we may provide you with a more enjoyable experience. Warmest regards,
3 out of 5
by A verified traveler

Posted Aug 23, 2018
Comment from Hotel Management
Aug 24, 2018 by Customer Care Supervisor, Hotel Management
Dear, Thank you for staying with us and for your kind calification. Regards