Dirty Rooms Horrible Staff
Posted Apr 25, 2016
For the past 3 years this hotel was my first choice during my trips to Cd Juarez. However during my last stay, I encounter with new Administration and staff. Front desk manager was rude and very unhelpful, when I go to my to my room after waiting 40+ minutes to check in, I encountered a very dirty bathroom with urine stains and pubic hair, when I submit my complain to management I was accused of being a liar and overreacting. I will never recommend this hotel to anyone ever again. This review, it's coming from a former avid visitor to this hotel. I used to spend 6-8 night per month every month for the last 3 years.
Comment from Hotel Management
Sep 5, 2016 by Lorenzo R, Hotel Management
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.