Ratings based on 116 Verified Reviews

4.1 out of 5
84% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to the main shopping mall

Posted Feb 11, 2017
Excelente, Excellent costumer service. Good hotel. I would recommend to my friebd
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel Staff Made the Difference

Posted Feb 5, 2017
Staff was very friendly and accommodating. This is an older hotel than some of the new glitter domes but I would stay here again for the service and price.
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

Good hotel

Posted Jan 6, 2017
Real nice experience, I well back again and I recommend this hotel to friends end family
Comment from Hotel Management
Jan 27, 2017 by Eduardo Arrieta FD. Manager, Hotel Management
Hi, thanks for your comments, we appreciate that you had a great time with us. Hope to see you soon and we'll be waiting for your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from las cruces NM

Convenient to consulate and airport

Posted Nov 23, 2016
Good night's sleep........................nice lobby
2 out of 5
by A verified traveler

Bottled Water!!!

Posted Sep 7, 2016
I called the front desk to ask for water. One of the ladys told me i can get 2 bottles then another ladies came on the line (Miriam) telling me that only one bottle per Room ... I was like OmG!!! The Tables and Bathroom were really dirty you can see the dust between the tables. When I was eating Breakfast the waitress ask me what room I was in? Didn't know why he asked, that make me feel unconfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Aug 22, 2016
Took the family. No hot tub. Pool is small but the children enjoyed it. Delicious breakfast.
Comment from Hotel Management
Aug 31, 2016 by Dora Beltrán / Reservaciones, Hotel Management
Thanks alot for your coments.
5 out of 5
Recommended
for Everyone
by A verified traveler from Amarillo Tx.

Nice hotel

Posted Aug 18, 2016
One of the best in Ciudad Juarez, real clin and secured
Comment from Hotel Management
Aug 31, 2016 by Dora Beltrán / Reservaciones, Hotel Management
Thanks alot for your coments.
3 out of 5
Recommended
for Everyone
by A verified traveler from El Paso, Texas

Good price but still wanted to check other options

Posted Jul 25, 2016
Comfort and cleanliness are excellent, but employees in front desk and restaurant are not very friendly and they are very slow. Also at the reservation point breakfast were included, at registration they were not, and ended paying the cost. I don't have a good feeling to return back.
Comment from Hotel Management
Sep 1, 2016 by Dora Beltrán / Reservaciones, Hotel Management
Reciba un cordial saludo! Agradecemos de antemano que se haya tomado el tiempo de brindarnos sus comentarios; pero nos apena la experiencia vivida, le ofrecemos una disculpa y nos gustaría que nos brinde nuevamente la oportunidad de atenderle. Sus comentarios son muy importantes para nosotros, pues nos brindan la oportunidad de tomar acciones que nos permitan mejorar. Nuevamente agradecemos su tiempo.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the consulate

Posted May 30, 2016
Friendly staff clean hotel, had some issues with hot water by the end of the week but staff was good and willing to help
Comment from Hotel Management
Sep 5, 2016 by Lorenzo R, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
1 out of 5
by A verified traveler from USA

Dirty Rooms Horrible Staff

Posted Apr 25, 2016
For the past 3 years this hotel was my first choice during my trips to Cd Juarez. However during my last stay, I encounter with new Administration and staff. Front desk manager was rude and very unhelpful, when I go to my to my room after waiting 40+ minutes to check in, I encountered a very dirty bathroom with urine stains and pubic hair, when I submit my complain to management I was accused of being a liar and overreacting. I will never recommend this hotel to anyone ever again. This review, it's coming from a former avid visitor to this hotel. I used to spend 6-8 night per month every month for the last 3 years.
Comment from Hotel Management
Sep 5, 2016 by Lorenzo R, Hotel Management
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely,