Ratings based on 336 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with beautiful views

Posted May 15, 2017
Pros: The views and cleanness of the rooms.
Cons: Wifi password in rooms
Location: There are several pubs around the area, restaurants and is close to downtown.
The hotel cleanness was amazing, the staff was very polite, the views are great.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great

Posted May 7, 2017
Very great service The star is really helpful and very kind
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Stayed in ciudad Juárez for USA consulate intervie

Posted May 5, 2017
I highly recommend this hotel. My husband had appointment Monday thru Wednesday and they provided transportation to and from the appointment. Staff was very helpful and Friendly. Rooms were very clean and comfortable we stayed in room 615 and it included breakfast and a happy hour at night with hordourves included in the room rate. Our butler Even was the best. Daniel was our chauffeur and I highly recommend. Ana was the front receptions and spoke perfect English and Spanish very attentive and helpful. I could go on and on about our stay at Lucerna Highly recommend
5 out of 5
Recommended
for Everyone
by A verified traveler from New Mexico

Beautiful!

Posted Apr 10, 2017
Hotel is amazing. Very classy and beautiful! We arrived late and the swimming pool looked gorgeous! Check out is 1pm. Very convenient! Highly recommended! Only inconvenience was having to wear a bracelet and pay deposit for towels for swimming pool (we were told AFTER taking a dip, so we had to leave pool and go up to room for deposit-just a minor inconvenience).
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in safe location, close to shopping

Posted Apr 4, 2017
The staff was simply excelent, Jose the bell boy super friendly and spoke English, tentative to all our needs. I mainly felt safe and comfortable. The food at the restaurant was delicious as well as the staff and cooks friendly. The waiters were very helpful with food selection. I would only say that the host needs to smile a bit but other than that he was very professional. Great service all around.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, near to our destination.

Posted Mar 15, 2017
Me and my husband was impressed with overall of our staying, the restaurant was fabulous staff were wonderful, room was immaculate.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 12, 2017
Good, Clean and Comfortable room, friendly and helpful staff, very good breakfast brunch buffet.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Canada

Highly Recommended! Great Service!

Posted Mar 9, 2017
Pros: Top notch! Recommend to anyone especially first time visitors to Juarez.
Cons: I would say maybe add some vending machines for late night
Location: Location was close to airport. As this was a business trip, I did not get to do much sight seeing but lots of local restaurants to choose from.
Great staff and all amenities close at hand especially for someone who does not speak Spanish. The room was always clean and well stocked. Room service was excellent and food was top on the line. Room checks daily (outside of housekeeping) to see if I needed anything or had any special requests for the day. This was my first visit to Juarez and I have to admit I was a little intimidated to be in a strange city on my own for business but the staff at the hotel put me at ease straight away. They recommended I take Ubers everywhere rather than local taxis as I did not have a rental car and it worked out perfectly. I would recommend this hotel to anyone and will stay there again. I liked the balcony as well. It was nice to decompress at the end of the business day and watch the city come alive.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice accommodations and felt safe

Posted Feb 26, 2017
The rooms was very clean and the location nice. Had room service on multiple occasions. Staff was friendly and speak both English and Spanish. Used the exercise room small but you can still get a nice workout. Taxi's are located at the hotel made for easy transportation. Lots of places to eat within walking distance. I've heard scary stories about Juarez but I am relieved we did not encounter any danger on our trip.
Comment from Hotel Management
Feb 28, 2017 by Community Manager , Hotel Management
Hi Yolie! Thank you for taking the time to leave us these good comments about our hotel as they are very important to us. We hope to see you again soon. Regards!
5 out of 5
by Denisse Garcia from Miami, Gl

Great!

Posted Feb 18, 2017 on Hotels
I enjoyed the friendliness and comfort of the hotel. everyone was very helpful and kind. The room was gorgeous and clean. First time and loved it.
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Hi Denisse! Thank you for taking the time to leave us these good comments about our hotel as they are very important to us. We hope to see you again soon. Regards!