Ratings based on 226 Verified Reviews

4.2 out of 5
87% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from kansas

Overall great stay

Posted Jan 2, 2018
Check in was very easy,got into town at 9:00am,hoping to check in early (12:00 pm to 1:00pm) but were told we couldn't until the 3:00pm check in time even though the hotel was practically empty (midweek between Christmas and New year). The entire hotel staff was great , they all work very hard to take care of their guests. Really enjoyed the complimentary breakfast buffet with eggs to order fresh tortillas made on site! Felt safe entire stay . Check out was easy as well. I Would recommend this hotel.
Comment from Hotel Management
Jan 2, 2018 by Arturo Saucedo, Hotel Management
We appreciate your comments and we hope to see you again soon. Team HPJ
2 out of 5
by A verified traveler

Posted Dec 12, 2017
You could hear everything from the next room. I contacted the hotel staff, and after several attempts they went and knocked on the door and it DIDNT make a differemve
Comment from Hotel Management
Dec 16, 2017 by Arturo Saucedo, Hotel Management
We appreciate the time it takes to give us your comments, we regret the situation that happened during your stay, we will share these comments with the security team so that it does not happen again Arturo Saucedo Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from El Paso, Tx

Great Place!

Posted Nov 18, 2017
Great Place, Clean and Comfortable Room! Very Pleasant Staff!
Comment from Hotel Management
Nov 21, 2017 by Zulema Lopez, Hotel Management
We apreciated all your comments and we are glad you like our hotel. We hope you come again. Thanks for your visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good experience first time visiting to Juarez Mexi

Posted Oct 16, 2017 on Orbitz
Great people, good accommodations and great breakfast.
Comment from Hotel Management
Oct 18, 2017 by Arturo Saucede, Hotel Management
we appreciate your comments, it is very important for us to know them in order to give them an excellent service, we hope we can visit soon.
3 out of 5
by A verified traveler

Posted Sep 4, 2017 on Hotels
Very old hotel
Comment from Hotel Management
Sep 6, 2017
we thank you for your comments, we continue to work to provide you with the best service, we hope to see you again soon Arturo Saucedo Guest Service Manager
5 out of 5
by William Roy

Excelente!

Posted Jul 31, 2017 on Hotels
It was grand, great service and very nice people. Good food
Comment from Hotel Management
Sep 6, 2017
we thank you for your comments, we continue to work to provide you with the best service, we hope to see you again soon. Arturo Saucedo Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from kansas

Good location

Posted Jul 6, 2017
Had a great stay ! Entire staff from check in to check out helpful and attentive. Very minor issues (no washcloth in shower) breakfast was good (buffet table could be hotter) overall great stay , we will be back again!
Comment from Hotel Management
Jul 11, 2017 by Zulema, Hotel Management
Thank you for your comments. We will be honor to see you again.
4 out of 5
by Alejandro

Nice stay

Posted Jun 27, 2017 on Hotels
Clean and comfortable.
Comment from Hotel Management
Jul 1, 2017
Thank you for staying with us. We hope you visit us soon.
5 out of 5
by Francisco

Posted Jun 23, 2017 on Hotels
It was good sperience
Comment from Hotel Management
Jul 1, 2017
Thank you for your comments, we are working to always have the best service. Thank you for staying with us, Hope you ruturned with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 5, 2017
Pros: Almost all, the Hotel , the pool the garden,security,the food,
Location: Market , restaurants, bridge,hospitals.
Everything was great,the Hotel front desk lady very helpful,the restaurant service great. kind of hot the restaurant area, The pool very nice and clean,the garden too. The room was clean,but the beds are terrible, very uncomfortables ,
Comment from Hotel Management
Jul 1, 2017 by Zulema, Hotel Management
Thank your for your comments, we are working to have the better service. Hope you can come again. Thank you for staying with us.