Ratings based on 1,042 Verified Reviews

3.7 out of 5
77% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 12, 2017
It's a nice place to stay. American consul only 5 minutes away from the hotel. The stuff is excellent
2 out of 5
by A verified traveler from Texas

Nice hotel but very smalll

Posted Dec 9, 2017
Very small hotel, food very expensive, bathroom smell horrible all the time and no AC!
4 out of 5
by A verified traveler

Not very clean

Posted Nov 27, 2017
Bathroom smells and title in shower may have mold
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 23, 2017
Needs a little more to offer like small refrigerators
Comment from Hotel Management
Nov 24, 2017 by Jairo S. R ( AGM), Hotel Management
Dear guest, We appreciate your kind preference. It is our main goal to offer a quality service. We apologize for the inconveniences you may have gone through while staying at our facilities. We look forward to seeing you soon! Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco CA

Convenient and friendly staff

Posted Nov 14, 2017
The hotel overall was clean and the staff was friendly and even though check in is at 3 we where able to check in at 1:30pm. Also the restaurant that’s open 24/7 El Buen Comer is delicious!!!! I recommend the fresh orange juice.
Comment from Hotel Management
Nov 24, 2017 by Jairo S. R (AGM), Hotel Management
Dear Ana, Thank you for taking the time to offer your comments on your previous stay. We feel honored by your kind preference. Looking forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 16, 2017
wonderful relax enjoy i will came back and stay ahain
Comment from Hotel Management
Oct 17, 2017 by Jairo Santiago (AGM), Hotel Management
Dear guest, We appreciate your kind review on our service. It is our main objective that we can create a good experience. Receive our dearest Greetings.
2 out of 5
by A verified traveler from el paso tx

Close to embassy

Posted Oct 15, 2017
Bath towels with holes, no shampoo in bathroom, poor cabke tv. A lot noise. Some people outside in parking lot drinking, bad hotel staff
Comment from Hotel Management
Nov 14, 2017 by Jairo S. R, Hotel Management
Dear Jose, Thank you for offering your kind comments. We are for sorry for not meeting your expectations. Hopefully we have the chance to see you in a near future and change the bad experience you went through this time. Regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ciudad Juarez

Beautiful hotel

Posted Oct 4, 2017
It is a quiet place to stay. Good buffet breakfast
Comment from Hotel Management
Oct 6, 2017 by Jairo S. R , Hotel Management
Dear Guest, We very much appreciate your kind preference and reviews. It is our main objective to provide a quality service. We look forward to seeing you soon. Regards,
3 out of 5
Recommended
for Everyone
by A verified traveler from sc

Good place close to the counsel

Posted Sep 30, 2017
It was a good place, but the staff need to work more on customer service and be able to help and take action right away. I had to move to another hotel because they didn’t want to work with me.
Comment from Hotel Management
Oct 11, 2017 by Jairo S. R (AGM), Hotel Management
Dear guest, We are more tan glad for your kind preference. We apologise in case we did not create a good experience during your stay. We are more tan open to receive any point of view you want to share in what concerns to the customer service you expected and we did not offer. Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from south carolina

Close to consulate

Posted Sep 26, 2017
Pros: Location, walk to the clinic, biometric's and US Consulate. Everything was right there.
Cons: Could be more English channels on TV, a washer and dryer in the hotel would be nice since we stayed there 9 days. We didn't like the food in the hotel
Location: Perfect location if your there for visa purposes.
Great location we could walk to everything my wife had appointments for her visa. There was resturants in walking distance too. Rooms were small but served the purpose. There was only two English channels on the TV. If you have to go to Juarez to the US Consulate the Ibis hotel is a perfect location and it was a safe place. There was always taxi's if you need to go anywhere. We would stay there again if we had to go through the visa process again I recommend the Ibis.
Comment from Hotel Management
Nov 24, 2017 by Jairo S. R. (AGM), Hotel Management
Dear Guest! We appreciate your commets, it was a pleasure for us to serve you. Have a nice day. Kind Regards