Worst hotel in juarez
Posted Dec 6, 2016
Terrible place!! Dirty rooms! Dirty bathrooms and bed sheets!! Stained towels... take a picture of them otherwise they will charge you 200 for each old dirty stained towel like they did to me, they said it was stained with hair color, really??!!! I bring my own towel!!! And they make me pay for their towel!!! The room was never cleaned, we keep the same dirty sheets since day one, also bathroom was never cleaned, cleaning lady came to my room once with out knocking the door, she said she was told that we all ready leave!!! Be careful with your personal stuff!! Some of my jewelry ( silver necklace and earrings) magically disappeared! The girls from front desk are rude they definitely need a good class of manners. We really had a horrible experience in this hotel !!! Do not recommend it to anyone!!! Will never stay on this place again
Comment from Hotel Management
Dec 8, 2016 by Ibis, Hotel Management
Thank you for sharing your comments.
We are more than sorry for such an experience.
At Ibis we always strive in providing a quality service we apologize for not having achieved it this time.
Please rest assured that we will be taking action on these issues.
We look forward to seeing you soon and being able to serve in the best possible way.