Ratings based on 571 Verified Reviews

4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, and close to the American consulate.

Posted Mar 22, 2017
Nice hotel, and close to the American consulate. I stronger re come down this hotel.
Comment from Hotel Management
Mar 22, 2017 by ramon.colmenero@hotelesprisma.com, Hotel Management
Dear Anonymous Thanks so much for your support We appreciate your comments.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 21, 2017
This hotel is in walking distance for everything for business at the consulate except DHL. Staff was friendly but room was not too clean especially carpet and couch. I didn't have a chance to eat the free breakfast, so I can't review that. Overall, it was close to everything and got the job done.
Comment from Hotel Management
Mar 21, 2017 by General Manager, Hotel Management
Dear Anonymous Guest We are thankful for you comments. We appreciate and hope to have you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas, Nevada

Very Close and convinient to USA counsel.

Posted Mar 18, 2017
For the most part everything was good, except for the day time change.. I'm a visitor don't live in this city and I didn't know this state had a time change. The stuff didn't post signs around or communicate, only to the new customers checking in. We didn't get breakfast because of that. I was on badget. Communication is where it fail this Hotel.
Comment from Hotel Management
Mar 21, 2017 by General Manager, Hotel Management
Dear Tere We are truly sorry for missing the daytime advice taht you mention. On behalf of the management, we apologize. My best regards
4 out of 5
Recommended
for Everyone
by A verified traveler from p

Close to everything!

Posted Mar 11, 2017
Stay here was good! The only thing is one of our beds were really hard and very uncomfortable. But for the purpose of the trip it was ok! Room service lady was very nice! And breakfast was good everyday! I would definitely recommend!
Comment from Hotel Management
Mar 15, 2017 by ramon.colmenero@hotelesprisma.com, Hotel Management
Dear Gabs Thank you very much for your recomendations We hope to see you again. Kindly regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 10, 2017
Great hotel with great professional staff! Breakfast is free and it's great breakfast that is served! Delicious food!
Comment from Hotel Management
Mar 15, 2017 by General Manager, Hotel Management
Dear Anonymous We truly appreciate your comments We´ll be pleassed to have you again
5 out of 5
Recommended
for Everyone
by A verified traveler from t

Nice hotel next consulates

Posted Feb 23, 2017
Close by consulates an medicals for any one who is in process of visas or green cards
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Dear Anonymous We are glad that our service. We hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from sacramento ca

immigration arrangements

Posted Feb 10, 2017
The hotel is nice and convenient if you are conducting immigration arrangements,also the price is not outrageous,the service is great, and the facility is decent
Comment from Hotel Management
Feb 17, 2017 by General Manager, Hotel Management
Estimado Carlos Agradecemos sus amables comentarios. Esperamos tenerle de regreso. Saludos cordiales
1 out of 5
by A verified traveler from mcallen tx

Very bad service and exprience

Posted Feb 2, 2017
The hotel is not same it use to be. This was my third time staying at the hotel but this last stay was horrible. Let's start off with the restroom. As soon as we walked in we noticed the sink and toilet were clogged. After several calls they only fixed the toilet. The sink stayed clogged for an additional day in which we had to insist on them to fix. Transportation to the airport is only available at 6 am and 1 pm only. Any time between that you have to pay a taxi. Room service was not complete until after 3:30 pm. Our stay was for 5 days and the same issue. The on site washer and dryer were not working. Final complaint was the breakfast. The breakfast hours are from 6:30am to 9:00am but the breakfast was ready until after 7:00 am and breakfast was horrible. I would not recommend this hotel
Comment from Hotel Management
Feb 8, 2017 by Lorenzo Rodriguez , Hotel Management
Dear guest, On behalf of each of us who work at the Hotel apologize for the inconvenience, hopefully assist you personally on your next stay in this city. Sincerely Lorenzo Rodriguez. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, Il

Nice hotel

Posted Jan 25, 2017
Enjoyed my stay in this hotel. My room was spaceious. The staff was friendly and helpful.
Comment from Hotel Management
Jan 31, 2017 by Isabel Avila, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 21, 2017
Great location, the personnel is very friendly, the room is confortable, the breakfast always hot and delicious. No complains about this place, highly recomended for families.
Comment from Hotel Management
Jan 24, 2017 by General Manager, Hotel Management
Dear Anonymous We appreciate your time completing our survey