Ratings based on 730 Verified Reviews

4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Decent stay, except for one rude staff person

Posted Apr 21, 2017
Pros: Clean hotel, comfortable beds, and good breakfast.
Cons: I'm kind of holding a grudge still against that hamburger guy by the pool.
I had a great stay from check-in to check-out. It would have been a fantastic stay, if it hadn't been for that one rude staff person by the pool. The hamburgers he made were great; too bad they came with a side of bad attitude.
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Perfect location and comfortable

Posted Apr 10, 2017
Honestly this was a great hotel to stay in. It about 2 blocks away from the consulate and medical offices. There is a mall and several diners (IHOP, dennys, Buffalo Wild Wings, McDonald's) walking distance. Staff was very helpful. TV's were old, but everything else perfect. Bathrooms nice and clean :)
Comment from Hotel Management
Apr 11, 2017 by Quality Inn Juárez, Hotel Management
Dear María: We thank and highly appreciate your comments. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. People like you who kindly leave comments, keep us alert to improve our opportunity areas. We look forward to having the opportunity to serve you again. Fernando Sáenz General Manager Quality Inn Ciudad Juárez
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 5, 2017
Excellent choice if you're going to consul. Everything is nearby.
Comment from Hotel Management
Apr 7, 2017 by Quaity Inn Ciudad Juárez, Hotel Management
Dear Guest: We thank and highly appreciate your comments and will share it with our entire team. We work hard to make our guests happy and appreciate your feedback! Fernando Sáenz General Manager Quality Inn Ciudad Juárez.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to America consulate and medical

Posted Apr 4, 2017
It was ok...breakfast is decent...good staff and walking distance to the consulate
Comment from Hotel Management
Apr 4, 2017 by Quality Inn Ciudad Juárez, Hotel Management
Dear Chris and Ana: We thank and highly appreciate your comments and will share it with our entire team. We work hard to make our guests happy and appreciate your feedback! . we assure you that we are working to avoid this issue. Fernando Sáenz General Manager Quality Inn Ciudad Juárez
4 out of 5
Recommended
for Everyone
by A verified traveler from Round Lake Illinois

Very Convenient hotel location.

Posted Mar 31, 2017
Pros: The staff is nice. The poolside is wonderful. The hotel is clean.
Cons: The continental breakfast leaves much to be desired.
Location: The location is great especially if you have business at the US consulate. There is a mall that you can walk to.
Hotel is within walking distance to the US consulate. Five minutes at most. There is also a nice restaurant on the property called La Diana which has wonderful food. The pricing is wonderful. Only thing I would complain about is the breakfast. It says American Breakfast served during the stay but it's not American. Other than that it was a pleasant stay and if I ever find myself in Juarez again I would definitely be staying here.
Comment from Hotel Management
Apr 4, 2017 by Quality Inn Ciudad Juárez, Hotel Management
Dear Cellieisme: We thank and highly appreciate your comments regarding your recent stay at our hotel. First of all, I would like to offer a sincere apology for not complying with your expectations in relation to the: 1.- Continental breakfast at the hotel, which consists of 3 different season fruit, 5 types of cereals, yogurt, white and wheat bread, butter, jam, granola, milk, orange juice, hot water for tea, regular and Decaf coffee. 2. - The America Breakfast at the hotel: wich consist on a 6 different dishes to choose. People like you who kindly leave comments, keep us alert to improve our opportunity areas. We look forward to having the opportunity to serve you again and give you a better service. Fernando Sáenz General Manager Quality Inn Juárez
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the consulate

Posted Mar 25, 2017
Clean and very nice hotel. The staff was wonderful and very friendly
Comment from Hotel Management
Mar 29, 2017 by Quality Inn Juárez, Hotel Management
Dear Guest: We thank and highly appreciate your comments and will share it with our entire team. We work hard to make our guests happy and appreciate your feedback! Fernando Sáenz General Manager Quality Inn Ciudad Juárez.
4 out of 5
Recommended
for Families
by A verified traveler from Houston

Nice hotel and great location by Consulate

Posted Mar 21, 2017
Pros: Location
Cons: The rule in the pool area about no food or drinks from outside.
We really enjoyed our 7 day stay at this hotel. Only problem with this hotel was the pool area. No outside food or drinks allowed in the pool area.
Comment from Hotel Management
Mar 29, 2017 by Quality Inn Juárez, Hotel Management
Dear Nohemi: We thank and highly appreciate your comments. A sincere apology for the inconvenience of not pass food or drinks to the pool area, as you noticed we have a snack bar at the pool that sells a variety food and drinks. We look forward to having the opportunity to serve you again. Fernando Sáenz General Manager Quality Inn Juárez
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Will recommend and stay again

Posted Mar 16, 2017
Our visit was a Consular matter very convenient location, walking distance to everything. The staff in the hotel was friendly and very professional, the room was clean, there was a problem with the drain in the shower but it seems that they take care of it really quick, the next morning was fixed. The best 24 hr coffee, and the breakfast was good. They need to upgrade the floors or replace carpets at least on the 4th floor. Overall was a good stay, will recommend and if needed will choose again.
Comment from Hotel Management
Mar 18, 2017 by Quality Inn Juárez, Hotel Management
Dear Claudia: We thank and highly appreciate your comments. Feedback from our guest is very important to us and we will share it with our entire team. Comments will serve as stimulus for our staff to continue our efforts in maintaining the quality of our services. It is always a pleasure to receive comments. Fernando Sáenz General Manager Quality Inn Ciudad Juárez
4 out of 5
Recommended
for Everyone
by A verified traveler from Tamay

Nice location

Posted Mar 13, 2017
I love the place because the location is very close to the consulate....
Comment from Hotel Management
Mar 14, 2017 by Quality Inn Juárez, Hotel Management
Dear Emmanuel: We thank and highly appreciate your comments. Fernando Sáenz General Manager Quality Inn Ciudad Juárez.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 28, 2017
Nice place to stay in Ciudad Juarez. We stayed for 4 nights, the room was clean and the staff was very friendly.
Comment from Hotel Management
Mar 2, 2017 by Quality Inn Juárez, Hotel Management
Dear Guest: We thank and highly appreciate your comments. Feedback from our guest is very important to us and we will share it with our entire team. Comments will serve as stimulus for our staff to continue our efforts in maintaining the quality of our services. It is always a pleasure to receive comments. Fernando Sáenz General Manager Quality Inn Ciudad Juárez.