Ratings based on 833 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice safe

Posted Jan 11, 2018
It’s nice and safe everyone was nice! The only thing I didn’t like was the breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveler from dallas tx

Its ok

Posted Dec 16, 2017
They need to change the menu on the breakfast and add more food to the menu in the afternoon or lower the prices
5 out of 5
Recommended
for Everyone
by A verified traveler from pdx

Great stay

Posted Dec 12, 2017
Good rooms nice breakfast close to the American consol
Comment from Hotel Management
Dec 14, 2017 by Quality Inn Ciudad Júarez, Hotel Management
Dear Ty: We thank and highly appreciate your comments. Feedback from our guest is very important to us and we will share it with our entire team. Comments will serve as stimulus for our staff to continue our efforts in maintaining the quality of our services. It is always a pleasure to receive comments. Fernando Sáenz General Manager Quality Inn Ciudad Juárez
4 out of 5
Recommended
for Everyone
by A verified traveler

Review

Posted Dec 10, 2017
Beds kind of small. No frig or microwave in room , check in delay had to call and get room phone replaced. Other than that good experience friendly staff.
Comment from Hotel Management
Dec 14, 2017 by Quality Inn Ciudad Júarez, Hotel Management
Dear Guest: Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us. People like you who kindly leave comments, keep us alert to improve our opportunity areas. We hope to see you again. Fernando Sáenz General Manager Quality Inn Juárez
4 out of 5
Recommended
for Everyone
by A verified traveler

Two minutes walking from consulate

Posted Dec 7, 2017
Pros: It's okay. Room service has good food at ok prices.
Cons: not luxury just an inn
Location: Everything on that street is expensive. A tip if you want to go to a mall go to Plaza Juarez which is many times cheaper. Request a cab @ hotel
Its a safe place to stay at since there is 24 hour security. If you have to go I would choose this Hotel vs the rest.
Comment from Hotel Management
Dec 14, 2017 by Lupita Solis, Hotel Management
Thank you very much for kindly leaving us your comments regarding your stay experience. Have a great day and thank you for your preference!
1 out of 5
by A verified traveler from cuudad juarez

Posted Nov 19, 2017
Terrible in all , dindt liked is dirty and old the bath is so small, the shower to
Comment from Hotel Management
Nov 24, 2017 by Quality Inn Ciudad Juárez, Hotel Management
Dear Guest: Thank you for taking the time to leave your comments regarding your recent stay at our hotel. First of all, I would like to offer a sincere apology for not complying with your services expectations. People like you who kindly leave comments, keep us alert to improve our opportunity areas. We look forward to having the opportunity to serve you again and give you a better service. Fernando Sáenz General Manager Quality Inn Ciudad Juárez
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Great hotel close to embassy

Posted Nov 17, 2017
The hotel was great and very convenient to the U.S. Embassy. 10 min walk to medical facility and 5 min walk to c.a.s and embassy.
Comment from Hotel Management
Nov 18, 2017 by Quality Inn Juárez, Hotel Management
Dear Monica: We thank and highly appreciate your comments. We look forward to having the opportunity to serve you again. Fernando Sáenz General Manager Quality Inn Ciudad Juárez
4 out of 5
Recommended
for Everyone
by A verified traveler from forth worth , texas

Posted Nov 9, 2017
Hotel staff were nice , I did encounter an issue but it was resolved pretty quickly . Allen , one of the hotel staff was very helpful and overall a nice guy . Hotel room are clean and cleaning staff did a good job keeping up with the room . My only complain are the beds are definitely not queen as advertised and are not comfortable. But for the price and location I would recommend. Close to finger print location , medical clinic and U.S consulate . Just in walking distance which is exactly what we wanted
Comment from Hotel Management
Nov 14, 2017 by Quality Inn Juárez, Hotel Management
Dear Stephanie: We thank and highly appreciate your comments. First of all, I would like to offer a sincere apology for not complying with your expectations about the beds. We do have a queen size beds on a one bed room, the Mexican size mesures are 150 cm x 190 cm and in the U.S. are 152 cm x 203 cm. We appreciate your feedback! We look forward to having the opportunity to serve you again. Fernando Sáenz General Manager Quality Inn Ciudad Juárez.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 6, 2017
I loved it! My husband and I stay for a week and it was so great. Very nice, loveable, friendly stuff. I LOVE LOVE LOVE LOVE it so much!
Comment from Hotel Management
Nov 10, 2017 by Quality Inn Juárez, Hotel Management
Dear Guest: Thank you for taking the time to answer the survey about your recent stay at our hotel. We thank and highly appreciate your comments and will share it with our entire team. Answers will serve as stimulus for our staff to continue our efforts in maintaining the quality of our services. Fernando Sáenz General Manager Quality Inn Ciudad Juárez
5 out of 5
Recommended
for Everyone
by A verified traveler from corona, ca.

Posted Oct 20, 2017
Love the hotel all their staff is so friendly and helpful, rooms are clean, the food is good they have red or green chilaquiles,eggs with ham or sausage, beans, and three different plates. Plus a continental breakfast. if you have questions ask for Sergio or Martin they know all around the city. Big pool and gym
Comment from Hotel Management
Oct 21, 2017 by Quality Inn Ciudad Juárez, Hotel Management
Dear Rocio: We thank and highly appreciate your comments. Feedback from our guest is very important to us and we will share it with our entire team. Comments will serve as stimulus for our staff to continue our efforts in maintaining the quality of our services. It is always a pleasure to receive comments. Fernando Sáenz General Manager Quality Inn Ciudad Juárez