Ratings based on 283 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
75% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Juarez

Nice, clean and quiet hotel

Posted Aug 22, 2016
Pros: Quiet
Cons: Room service, a lot
Location: Location is very convenient
Nice room, but room service was slow and food was almost cold
1 out of 5
by A verified traveler from California

Worst experience ever

Posted Aug 12, 2016
Pros: nothing
Cons: everything
Location: nothing
Arriving at the Real Inn was not the best experience since they did not have our rooms ready when I booked since the beginning of July. Next we go up to our rooms and it was HOT! We turned on the AC and apparently the "ac doesn't work on that side since the sun hits it all day" I was told. There isn't any windows to open so I asked to be switched to a different room and I was but the next room had the same issue. I was told to give it about 20 minutes and it would turn on.. Never heard of a hotel telling me to wait 20 minutes for the ac to work which i thought was odd. After unpacking and getting ready to bed I took a shower and it was decently clean. I get into bed and the sheets were super itchy with stains so I called the front desk and was told someone would be up. They came to change the sheets and said that the cleaning staff have been short so sometimes they would miss rooms. I was disgusted because the sheets they put on after the complaint were not better then the last. I immediately called the front desk and was told my issue would be resolved the next day. After a long night the next day I was given the run around about all the things that were wrong and was told I couldn't receive a credit nor refund so if i wanted to stay I could or look somewhere else. Horrible management at this location and service. I do not recommend it unless you want to be disappointed for what you paid for.
1 out of 5
by A verified traveler from G

Posted Jul 5, 2016
Ac it's horrible and it just has too many issues like the toilet and sink kept getting clogged.
4 out of 5
by Andrea from Texas

Posted Jun 25, 2016 on Hotels
The good: Pool was great. Restaurant was good, service and food wise. The bartender Juan Carlos was amazing. The bed was super comfortable with a good size bathroom. There is a good size store around the corner within walking distance with some good restaurants and a place to exchange money. Great big duck pond across the street with a giraffe and an ostrich. The bad: The front desk service wasn't exactly friendly or bilingual. Fortunately my husband I are both fluent( we went for immigration needs). Although our room was always cleaned well, it sometimes took them a while to get to our room and we'd feel rushed to leave. It is not exactly within walking distance of consulate, a taxi can take you for about 80 pesos though. The hotel over all is great, but make sure you are very clear about payment and how many nights.
4 out of 5
by Flavio

This traveler left a rating score only Posted Jun 25, 2016 on Hotels
4 out of 5
by A verified traveler

Posted Jun 24, 2016
The food from the restaurant was amazing and the service was awesome.
3 out of 5
by A verified traveler

1 mile from everything

Posted Jun 23, 2016
We came to go to the US Embassy. The food hotel prices were ok. They didn't offer complementary breakfast . But when we walked to the nearest restaurant. Food prices were so cheap made the hotel seem expensive. It's about a 1 mile from the Liverpool mall and embassy. Has a gym , Pool , spa that's not hot like a spa . CPU room , bar were we watched COPA soccer . Across the street from some type of water park attraction . The people that worked at the hotel very polite and nice .
4 out of 5
by A verified traveler from cleburne, tx

Close to airport and consulate. Private and safe

Posted Jun 22, 2016
The hotel is super clean and looks a lot more fancy than the price paid for it.
4 out of 5
by A verified traveler

Posted Jun 19, 2016
Good clean place Good for business trip in and out
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 15, 2016 on Hotels