Ratings based on 294 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
74% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from GJ

Muy agradable y confortable . Vale la pena la visi

Posted Nov 1, 2016
Pros: La comodidad, amplitud y limpieza de la habitación
Cons: En general , todo muy bien no hay nada que agregar en este punto
Location: Pues conocer el centro histórico y la parte moderna de Juárez y , conocer si tienes visa El Paso
2 out of 5
by A verified traveler

The rooms did not have hot water.

Posted Oct 10, 2016
Pros: I liked the location but The rooms did not have hot water.
Cons: I did not like that The rooms did not have hot water.
3 out of 5
by Hector from Cd juarez

Mejorar clima en área de lobby

Posted Aug 29, 2016 on Hotels
En general bien solo un detalle del clima en la zona del lobby hacia un Calor importante no es aceptable para un hotel de ese nivel que tengas a tus huéspedes con un clima incorrecto
4 out of 5
by A verified traveler from Juarez

Nice, clean and quiet hotel

Posted Aug 22, 2016
Pros: Quiet
Cons: Room service, a lot
Location: Location is very convenient
Nice room, but room service was slow and food was almost cold
4 out of 5
by A verified traveler

Good hotel but needs a little upgrade. Very clean

Posted Aug 16, 2016 on Hotels
some stuff needs to be upgrade but the staff was friendly, very clean. The hair dryer and lamps need to be fix so does the refrigeration system. Apart from that everything was good
5 out of 5
by Mario Rene

This traveler left a rating score only Posted Aug 15, 2016 on Hotels
2 out of 5
by Andres

This traveler left a rating score only Posted Aug 13, 2016 on Hotels
1 out of 5
by A verified traveler from California

Worst experience ever

Posted Aug 12, 2016
Pros: nothing
Cons: everything
Location: nothing
Arriving at the Real Inn was not the best experience since they did not have our rooms ready when I booked since the beginning of July. Next we go up to our rooms and it was HOT! We turned on the AC and apparently the "ac doesn't work on that side since the sun hits it all day" I was told. There isn't any windows to open so I asked to be switched to a different room and I was but the next room had the same issue. I was told to give it about 20 minutes and it would turn on.. Never heard of a hotel telling me to wait 20 minutes for the ac to work which i thought was odd. After unpacking and getting ready to bed I took a shower and it was decently clean. I get into bed and the sheets were super itchy with stains so I called the front desk and was told someone would be up. They came to change the sheets and said that the cleaning staff have been short so sometimes they would miss rooms. I was disgusted because the sheets they put on after the complaint were not better then the last. I immediately called the front desk and was told my issue would be resolved the next day. After a long night the next day I was given the run around about all the things that were wrong and was told I couldn't receive a credit nor refund so if i wanted to stay I could or look somewhere else. Horrible management at this location and service. I do not recommend it unless you want to be disappointed for what you paid for.
5 out of 5
by william from Fort worth tx

Posted Aug 4, 2016 on Hotels
It had a good little bar i enjoyed my time in juarez it was very inexpensive
5 out of 5
by jorge

This traveler left a rating score only Posted Jul 6, 2016 on Hotels