Ratings based on 849 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Woking
High price - bog standard hotelPosted Apr 22, 2018
Pros: Located on the outskirts. Parking on site
Cons: Rooms needed a bit of TLC
Location: Short drive to Plaza de Toros de Las Ventas
Check in took an age, not because the staff was slow but the procedure was long. There were two staff already checking in people and 2 more people before us when we arrived. It took half an hour until we got key card to our room. The staff were very friendly. We had stayed in other Novotel's before and they had always been above average standard, this one was very much in need of some TLC, the room was on the small side.
for Everyoneby A verified traveler from london
Nice hotel & staffsPosted Apr 10, 2018
The receptionist staff nice and pleasant , breakfast staff very good and helpful
for Everyoneby A verified traveler from panama
Lovely ambience, food and servicePosted Jan 7, 2018
Nice hotel, with wonderful staff and nice food. A bit far frim madrid center, but both bus and metro very close. Rooms comfortable. Would definitely return to this hotel
Posted Jan 4, 2018 on Hotels
Posted Dec 20, 2017 on Hotels
by A verified traveler
Quiet location but room very dated.Posted Dec 9, 2017 on Hotels
Ignore the pictures as are misleading & nothing like what I expected in the room. Interior was tired & dated. Not what I’d expect from a 4 star hotel. Quiet hotel as slept very well but a little out the way from anywhere. Staff very friendly.
Posted Nov 27, 2017 on Hotels
by Kamaljit Singh
Your well wisherPosted Nov 23, 2017 on Hotels
It was good stay. Happy with the customer service but not so much with the facilities. My toilet door was locked when I got in the room and no one was in there. Staff helped using a pen to open it. later in the evening, I was locked in for few min but managed to open it with just keep rotating the lock button. other things I would like to see are Gym and sausages in the breakfast:-) overall it's a good hotel, friendly reception staff, good location for my business.
by A verified traveler
Not as good as Novotel's in Switzerland and ItalyPosted Oct 28, 2017
It is very hard to go wrong with Novotel Hotels. However, this one wasn't as good as the ones we stayed in Italy and Switzerland. Breakfast too wasn't as good as expected. Staff was good.
Outrageous price for poor breakfastPosted Oct 11, 2017 on Hotels
The hotel is overpriced for what it is, we paid an outrageous 16eur per person for a cup of coffee (from a coin machine not fresh) and a chocolate bread; the buffet selection was very poor and not really worth to pay that amount for an average breakfast, it is bettter to go to the cafeteria around the corner for a real coffee. Not really a 4 stars hotel more like 3. Carpet in rooms is old, reception area ok.