Ratings based on 815 Verified Reviews

4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from panama

Lovely ambience, food and service

Posted Jan 7, 2018
Nice hotel, with wonderful staff and nice food. A bit far frim madrid center, but both bus and metro very close. Rooms comfortable. Would definitely return to this hotel
3 out of 5
by A verified traveler

Not as good as Novotel's in Switzerland and Italy

Posted Oct 28, 2017
It is very hard to go wrong with Novotel Hotels. However, this one wasn't as good as the ones we stayed in Italy and Switzerland. Breakfast too wasn't as good as expected. Staff was good.
2 out of 5
by Maria

Outrageous price for poor breakfast

Posted Oct 11, 2017 on Hotels
The hotel is overpriced for what it is, we paid an outrageous 16eur per person for a cup of coffee (from a coin machine not fresh) and a chocolate bread; the buffet selection was very poor and not really worth to pay that amount for an average breakfast, it is bettter to go to the cafeteria around the corner for a real coffee. Not really a 4 stars hotel more like 3. Carpet in rooms is old, reception area ok.
4 out of 5
by claire

This traveler left a rating score only Posted Sep 6, 2017 on Hotels
5 out of 5
by Dioger

This traveler left a rating score only Posted Aug 30, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from england

Nice hotel but far from city

Posted Aug 17, 2017
Nice clean rooms and friendly staff, the pool area was good too but the air conditioner was not very powerful.
3 out of 5
by A verified traveler

Average at best

Posted Aug 13, 2017 on Hotels
Considering this has hundreds of guests there's only a few sunbeds meaning everyone else either had to sit or go elsewhere. The defect on the room's sun blind (which was automatic only) did not serviced with inconsistent cleaning. Shame really as the staff were pleasant.
3 out of 5
Recommended
for Everyone
by A verified traveler from london

Not bad

Posted Aug 13, 2017
I would have like some of the TV channels in English
4 out of 5
by Patricia

Posted Jul 28, 2017 on Hotels
The hotel was suitable for our one night stop off to go on to the Ferry next day, It was probably a good spot to see the city from.
4 out of 5
by Peter j

This traveler left a rating score only Posted Jul 26, 2017 on Hotels