Ratings based on 822 Verified Reviews

4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Great location and comfortable beds.

Posted Dec 1, 2017
Pros: I liked the location and the competent staff.
Cons: I’d want to be sure the phone number was correct, and it would be nice to have some noise reduction; apparently that is something they’re working on.
Location: The location is near public transportation and is within easy walking distance of lots of restaurants, shops, and historic sites.
I picked the hotel based on location and package price. It was easy to get to by metro. There were lots of great places to visit within walking distance or by bus. I was a little surprised by the limited bar and restaurant, but they weren’t key to my choosing or enjoying the hotel. The room was very comfortable. There was quite a bit of street noise, noise of running water from bathrooms, and noise from other guests, but it was not too disruptive. The staff was helpful, especially when calling a cab to get us to the airport in the wee hours when the metro wasn’t running. One concern was that the phone number provided on the Expedia site didn’t work, so I couldn’t get in touch with them when my arrival was later than originally planned. I had to call Expedia to intercede, and they too had trouble calling initially, but everything worked out, and I would not hesitate to stay here again.
Comment from Hotel Management
Dec 3, 2017 by JCC, Hotel Management
Dear Linda, Many thanks for your excellent comments in Expedia. For us it is really important your feedback. We take care all suggestion and we will see how to improve in the future. Regarding telephone number, It is strange because they call us many times per week and normally we never had this problem before. I will check with them, if for any reason there was a punctual problem of connection with the hotel, in any case I will invite you next time to use the phone number published in our official website. We look forwards hearing from you soon. Many thanks and best regards. JCC General Manager Hotel Conqueridor
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

GOOD LOCATION FOR CITY SIGHTSEEING

Posted Nov 16, 2017
STAFF VERY HELPFUL, RECEPTIONIST WAS VERY HELPFUL IN ASSISTING WITH BOOKING OUR RETURN COACH TO THE AIRPORT
Comment from Hotel Management
Nov 16, 2017 by JCC, Hotel Management
Dear Lynda, Many thanks for your great comments In Expedia. For us it is really important your feedback. I am so happy to read about your nice experience with hotel. We always try to make our guest feeling at home. Hope to see you soon. JCC General manager Hotel Conqueridor
5 out of 5
Recommended
for Everyone
by A verified traveler from Rehoboth, Ma.

Nice hotel. Friendly, helpful staff.

Posted Nov 6, 2017
Location: There were not many nice restaurants nearby.
We were greeted immediately upon arrival. Our room was nice and clean.
Comment from Hotel Management
Nov 8, 2017 by JCC, Hotel Management
Dear Laurie, Thanks a lot for your excellent comments in Expedia. For us every comment it is a new opportunity. We want to make our guests feeling at home. Hope to see you soon. JCC General Manager Hotel Conqueridor.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Nice hotel and location

Posted Oct 24, 2017
Room is pretty big than others in Europe. Close to metro station. Staff is nice all the time.
Comment from Hotel Management
Oct 25, 2017 by JCC, Hotel Management
Dear Zoe, First of all many thanks for your wonderful comments in Expedia. For us it is really important every comment received. Thanks to all comments and opinions we can improve our service. As you informed in your opinion, hotel it is really centric, just 10 minutes walking to the historical and commercial center, but with the advantage being in quite area. I am so happy to read about your nice experience with hotel Staff. As I repeat in many other comments before. We try to make our guest feeling at home. We want to receive you with our best smile. We look forwards hearing from you soon. JCC General manager Hotel Conqueridor
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Florida

Great location and great staff.

Posted Oct 21, 2017
I spent 7 nights at this hotel and truly loved it. The location is wonderful and it’s on a side street so it’s quiet at night. The staff is amazing. The Director of the hotel Juan Carlos runs it very well!
Comment from Hotel Management
Oct 25, 2017 by JCC, Hotel Management
Dear Customer, Thanks a lot for your nice words reference my managing. Our philosophy in this business it is make our guest feeling at home, for this reason when I read your excellent experience make me so proud for a work well done. I hope to see you back next year. JCC General manager Hotel Conqueridor
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 13, 2017
Great stay in Valencia. Hotel was comfortable, clean and in a great location.
Comment from Hotel Management
Oct 25, 2017 by JCC, Hotel Management
Dear Customer, Thanks a lot for your wonderful comments in Expedia. For us it is really important your feedback. Thanks to all comments received we can improve our service. I am so happy to read about your excellent experience. We looks always to make our guest feeling at home. We hope to see your back really soon. JCC General manager Hotel Conqueridor
4 out of 5
Recommended
for Couples
by A verified traveler from Oxford

City Centre Hotel

Posted Sep 30, 2017
Pros: Convenient location, friendliness, cleanliness.
Cons: Interior decor starting to look dated.
Location: 5 minutes walk from the main square in the centre of the old town.
Convenient city centre hotel, easy to get to by public transport (on metro line from airport so no need for taxi) on the edge of the old town, so easy walk to restaurants, bars, historic sites. Staff very helpful and everything kept spotlessly clean.
Comment from Hotel Management
Oct 25, 2017 by JCC, Hotel Management
Dear Matt, Thanks a lot for your excellent comments in Expedia. For us it is really important every comment received. We give the maximum importance to all the opinions. Thanks to this comments we can improve our service. I am so happy to read about your excellent experience with our staff. We want to make our guest feel at home. Reference interior decor, I am so happy to inform you, we are going to make some works of renovation. Carpet will be replaced by parquet and many other changes will come, always looking to give you the best possible service. We look forwards hearing from you soon. JCC General manager Hotel Conqueridor
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Excellent

Posted Sep 15, 2017
Pros: Everything close to beach close to the amazing city
Cons: nothing
The best Hotel staff 5 star food 5 star rooms so clean 5 star. reception girls so good 10stars
Comment from Hotel Management
Oct 25, 2017 by JCC, Hotel Management
Dear Alwyn and Liz, I am so happy to read about your excellent experience with us. We always looks to make you feel at home. We want to receive our guest with the best smile. For this reason when I read your comments make me so proud for a work well done. Hope to see you back soon. JCC General manager Hotel Conqueridor
5 out of 5
by Michelle

This traveler left a rating score only Posted Aug 15, 2017 on Hotels
3 out of 5
by Nancy

Posted Aug 6, 2017 on Hotels
Hotel is old and dated. Definitely not 4 star