Ratings based on 1,935 Verified Reviews

3.3 out of 5
66% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Noisy

Posted Apr 23, 2018
At night, the outside is really noisy.the first set of staff was helpful and accommodating. The next day when I needed a little help to my car (I got super sick from my race) she wasn’t super helpful, then I asked how much for me to stay later. She said I could leave at 1 for $50 (an hour after my agreed upon check out.) I called again at 1:16 and said I’d leave. She disagreed with the time, I was at my car by 1:20 and was charged the $50. I get it, I understand the charge, I was disappointed with the lack of compassion from the front desk. I needed help with my body to get to the car, I was offered help with luggage. I wasn’t able to stand or walk without getting dizzy and falling. I know this isn’t the job of the hotel, but compassion and a partial charge would be been kind. The noise outside at night is not the hotel’s fault, it’s just location. So, I don’t intend on going back.
Comment from Hotel Management
Apr 23, 2018 by Maricela Arroyo AGM, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
3 out of 5
Recommended
for Everyone
by A verified traveler

Vacation

Posted Apr 22, 2018
Lots of space for the money. Kitchenette, large closet, good size main area. Bed was comfy. Some pillows were stiif, but others were squishy which is what i prefer. Nice pool and hot tub. Grounds were lovely, plants, tree, pond. Very quiet at night, Lots of hot water, appreciated whole complex was smoke free. Close to interstate, the area seems a little interesting at first, but the next blocks are all residential. I would have no problem staying again!
Comment from Hotel Management
Apr 24, 2018 by Maricela Arroyo AGM, Hotel Management
Thank you for the great comments.
4 out of 5
Recommended
for Everyone
by A verified traveler

Does the job

Posted Apr 22, 2018
Clean, friendly staff. It’s a good place to stay. Felt like an apartment building. The walls are a bit thin. There definitely are people who live there. It’s not a fancy place, but it was a place to stay and I had a pleasant stay.
Comment from Hotel Management
Apr 23, 2018 by Maricela Arroyo AGM, Hotel Management
Thank you
3 out of 5
Recommended
for Everyone
by A verified traveler from Mpls

Posted Apr 19, 2018
Shower was not working well. I liked the privacy of the hotel which is located not far from historic attractions.
Comment from Hotel Management
Apr 20, 2018 by Maricela Arroyo AGM, Hotel Management
Thank you fro taking the time to share your comments.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Apr 17, 2018
The hotel was very conveniently located close to my appointment.
Comment from Hotel Management
Apr 17, 2018 by Maricela Arroyo AGM, Hotel Management
Thank you for the great comments
4 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix

Great staff. Centrally located.

Posted Apr 16, 2018
It may not be a five star hotel but it has everything you need. We were here for my brothers funeral, so that was tough, but The staff was very helpful, pleasant and very accommodating. I will be staying at this hotel whenever I am in San Diego.
Comment from Hotel Management
Apr 16, 2018 by Maricela Arroyo AGM, Hotel Management
Thank you for the comments.
4 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Good price, it has the basics

Posted Apr 10, 2018
Pros: Price, staff, room, breakfast, family friendly. It felt safe.
Cons: Usual minor routine maintenance.
Location: We had a car, not very far from the attractions. Easy maps available, not bad getting around.
Can always appreciate a bargain, Had a mixup with Expedia but it got fixed by friendly staff. Room had what we needed for a week . Good basic family place. Breakfast was satisfactory. If you have a car it isn't far from the attractions. I would stay again.
Comment from Hotel Management
Apr 10, 2018 by Maricela Arroyo AGM, Hotel Management
Thank you for the great comments.
4 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis

Posted Apr 8, 2018
Hotel is ok. Room smells like cleaning chemical. Reminds me of a motel, you have a key to open into your room from the outside. Hotel front desk said they are working to upgrade to card key. Bed is comfy. Not many selections for continental breakfast; bagel, cereal, hard boil egg and drinks only.
Comment from Hotel Management
Apr 9, 2018 by Maricela Arroyo AGM, Hotel Management
Please accept our apologies for the issues you had during your stay.
1 out of 5
by A verified traveler

Horrible hotel

Posted Apr 6, 2018
Customer service there is lousy, room is not very clean, and have to scramble to get anything for breakfast. When checking out I specifically asked when my security deposit of $150 will be given back to me, the lady at the front specifically told me it would be back within 1-3 business days. Had to call 5 days later and ask where my security deposit refund was and the lady who answered told me they hadn't even gone through the process to refund me, they would have kept the money if I had not called. Still waiting to see if they actually transfer the money back to my account. Such a horrible hotel, spend your money somewhere else.
Comment from Hotel Management
Apr 8, 2018 by Maricela Arroyo AGM, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
2 out of 5
by A verified traveler

Horrible staff moldy room

Posted Apr 4, 2018
Staff was unfriendly ,unorganized , and unapproachable. Rooms dirty and stinky
Comment from Hotel Management
Apr 8, 2018 by Maricela Arroyo AGM, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.