Ratings based on 249 Verified Reviews

4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from alberta

Not right in Grande Prairie

Posted Feb 12, 2017
Overall a good experience except for check out. Young girl at front desk was training an older lady. She belittled the older lady right in front of us and was quite rude to her for no reason. Older lady was still nice to us and took the rudeness with professionalism. Will not go back to a hotel with that rude of a front desk lady.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Grande Prairie

Posted Dec 24, 2016
Beds were comfortable, breakfast was good, checking and checkout were quick
Comment from Hotel Management
Dec 28, 2016 by Bev, Hotel Management
Good Afternoon, I am happy to hear that your stay was good and everything was to your liking and that the checkin and checkout process were quick. we look forward to having you stay with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent service

Posted Dec 12, 2016
Excellent service. I mistakenly booked a smoking room and the front desk told me that they didn't have anything open at that moment to switch with due to a hockey game happening that weekend. We waited for about an hour and received a call that that the lady at the front desk had switched some things around and we're able to move us right away. Hotel is located at a decent location. 10 minute drive from restaurants and shopping, and there is a restaurant and convenience store on site as well. Would stay here again.
Comment from Hotel Management
Dec 17, 2016 by Bev, Hotel Management
Good afternoon, I am happy to hear that our front desk agent was able to accommodate your needs and to do so in a timely manner for you. We always try to do what we can to make our guests happy. We look forward to having you stay with us again. Yours in Hospitality,
4 out of 5
by A verified traveler

Posted Nov 24, 2016 on Hotels
Comment from Hotel Management
Dec 2, 2016 by General Manager, Hotel Management
Thank you for taking the time to review our hotel. Yours in Hospitality, Bev
5 out of 5
by A verified traveler

Posted Nov 16, 2016 on Hotels
This was a quick stop for work when travelling through. Overall the room was good, bed comfortable, and the breakfast included was a complete hot breakfast at the restaurant next door.
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Good Afternoon, I am happy to hear that we were your choice of hotel to stay at on your stopover for work. I am pleased to find that everything was to your satisfaction and look forward to seeing you again. Yours in Hospitality, Bev
3 out of 5
Recommended
for Everyone
by A verified traveler

Clean but wildly inconvenient in almost every way.

Posted Nov 8, 2016
Location: Far away from everything
Staff were nice, room was clean but everything seemed hard to accomplish. In order to get free breakfast you had to go to the front desk every morning to get a voucher. Which meant I had to go back up to the room everymorning to bring the others there's before leaving in a hurry to get to meetings on time. God forbid they predate/prename them. Also add travel time to everything. A lot of travel time
Comment from Hotel Management
Nov 24, 2016 by Front Desk Manager, Hotel Management
Good Afternoon, I am glad to hear that you found the room clean and the staff to be friendly. In regards to the breakfast vouchers in the morning I am not sure why you were not told that everyone can come and get their own breakfast vouchers, you do not have to get everyone's breakfast vouchers at one time. Many of our guests will come and get their breakfast voucher and then their accompanying guests will come get their breakfast vouchers later, that is perfectly fine, I will address this issue with the staff. Unfortunately we do not predate and give out vouchers as we do not own the restaurant and we do need to keep track of the vouchers to pay for them. As for travelling time I do understand that we are on the far side of the city and it does add travel time, we do have sister hotels that are in the city that we could recommend or book you at in the future for you. Yours in Hospitality, Bev
3 out of 5
by A verified traveler from a

Wont Go Back

Posted Nov 6, 2016
The room was clean enough, but the hallways smelled like people had been smoking in them, some low class and sketchy people using the facilities, they lock the doors at night to protect clientele, which tells you how bad the crime is. My main complaint was with management. Due to work I overstated the check out time by three hours. They insisted on charging me an extra day at the maximum amount they possibly could. Refused to make an arrangement for half of the extra charge if I came back another time. They wanted me to book it right then, but I was not sure of my return trip. All in all, the experience left a bad taste in my mouth and I'll never go back.
Comment from Hotel Management
Nov 25, 2016 by Front Desk Manager, Hotel Management
Good Afternoon Bruce, I am sorry to hear that you were not happy about your stay, general practice at any hotel is to charge for anything later then 1pm checkout. We do lock our doors at night not only for the safety of our guests but it is also for the safety for our staff, we do find that a lot of our guests do appreciate this. I will talk to my front desk staff at better practices to charging guests on late checkouts and would be happy to look at your stay if you would like to give me a call at the hotel. Yours in Hospitality, Bev
4 out of 5
by A verified traveler

Clean place

Posted Oct 21, 2016 on Hotels
Was good
Comment from Hotel Management
Oct 24, 2016 by General Manager, Hotel Management
Good afternoon, I am pleased to see that you found your accommodations to your liking. I hope to see you again. Yours in Hospitality, Bev
4 out of 5
by A verified traveler

A very comfortable stay

Posted Oct 18, 2016 on Hotels
Hotel is well located for those driving to Grande Prairie.
Comment from Hotel Management
Oct 24, 2016 by General Manager, Hotel Management
Good afternoon, thank you for your feedback. I am happy you enjoyed your stay at the hotel and look forward to having you stay with us again. Yours in Hospitaity, Bev
4 out of 5
Recommended
for Everyone
by A verified traveler from bc

Comfy bed clean room

Posted Oct 18, 2016
Location: Ten min. From town a bit of a pain but doable
The bed and pillows were high- end which gave a great sleep
Comment from Hotel Management
Oct 18, 2016 by Bev, Hotel Management
Good afternoon, thank you for taking time to give us your feedback. I am glad to hear that you enjoyed your stay at the hotel especially with the beds and pillows. I understand that being out of town can be a bit frustrating sometimes but we do have the option of our sister hotels right in town if that is something you are looking at. Yours in Hospitality, Bev