Ratings based on 1,021 Verified Reviews

3.9 out of 5
89% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Rhode Island, USA

Very convenient to Shannon Airport

Posted May 22, 2017
Pros: Proximity to Shannon Airport, front desk staff, nice rooms, comfortable beds
Cons: Bar/Dining staff. Perhaps hiring additional staff? Rooms could have more electric sockets
Location: I was on a holiday in Galway so I just had to take a short stroll to the hotel and a short one back to the airport for a bus to Galway. Very convenien
Stayed at your hotel the night after arriving in Shannon and the night before departing. I found the staff at the reception area very accommodating and pleasant. Sorry to say that the dining facilities are lacking in efficiency. Didn't seem that the dining/bar staff had much experience in the hospitality business. Examples: Had long waits to be served and longer waits to get my tab. I will compliment the chef for decent food and presentation, although I did walk over to the airport for a few lunches. I was a bit disappointed one afternoon when I got back to your hotel and noticed that the fire alarm installers were allowed into my room to replace the alarm that had been there. Not a good security measure but I didn't find anything missing. Seems like you are sprucing the hotel up with painters which I didn't mind...actually, I was pleased that you are keeping the accommodations up.
Comment from Hotel Management
May 22, 2017 by l, Hotel Management
Dear Guest, Thank you for your comments which will be discussed with the team today. We hope that we will have the pleasure of welcoming you back to our hotel in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Super nice staff

Posted May 14, 2017
Very sweet and accommodating staff. They helped me out with Expedia booking mistake I made without any issues
Comment from Hotel Management
May 15, 2017 by l, Hotel Management
We are delighted that you had an enjoyable stay with us and we hope to have the pleasure of welcoming you back again in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from K

Quality of staff

Posted May 12, 2017
The convenience of this hotel is hard to beat. Sadly with the exception of the young man helping us with our bags the staff was subpar. The front desk staff were rude.
Comment from Hotel Management
May 15, 2017 by l, Hotel Management
We are delighted that you found our hotel to be convenient. Sincere apologies that our front desk staff were not pleasant and I will address this with our Front Office Manager today. This is certainly not the standard of service we strive for here at the hotel. We hope to have the pleasure of welcoming you back again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice near the airport

Posted May 11, 2017
Nice hotel stayed overnight.Room Clean and comfortable. Got a room upgrade. Never got my wake up call. All in all a nice place to stay when travelling.
Comment from Hotel Management
May 15, 2017 by l, Hotel Management
We are delighted that you had an enjoyable stay with us and we hope to have the pleasure of welcoming you back again in the future.
3 out of 5
by A verified traveler

Excellent location

Posted May 10, 2017
Pros: Location
The shower was unusable. The on duty manager tried to make adjustments to the shower late at nigh. Even though the hotel was not full my request for another room was denied. The bathroom plumbing, hot water and cold water, was reversed.
Comment from Hotel Management
May 15, 2017 by l, Hotel Management
We are sorry for the inconvenience caused as a result of the shower. We will have maintenance address this. I hope that we will have the pleasure of welcoming you back again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice organised hotel

Posted May 9, 2017
Stayed one night before heading on to galway bay all the staff were very helpful and the breakfast was plentiful
Comment from Hotel Management
May 9, 2017 by l, Hotel Management
Many thanks for your review and we look forward to welcoming you back again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from SC

Nice, convenient hotel!!!

Posted May 6, 2017
Pros: THE STAFF!!! The room was also very clean & roomy.
Cons: I feel they shouldn't have been remodeling while the hotel had guests.
Location: This hotel is literally right across the street from the airport, but you never hear the plane noise. You must have a car to travel into town though.
The staff was extremely nice & helpful. My husband became ill while we were there the 2nd time, & they even arranged for an "after-hours" doctor to visit him at the hotel. They were all very concerned for his comfort & mine as well. The hotel was being remodeled, so that was a little inconvenient; but it was roomy & clean. They didn't have a great selection of food that appealed to us Americans, but it was typically Irish. This hotel is nice & clean, and the staff couldn't have been any nicer.
Comment from Hotel Management
May 9, 2017 by l, Hotel Management
Many thanks for your review and we look forward to welcoming you back again in the future. I hope your husband made a speedy recovery.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Park Inn review

Posted May 4, 2017
Pros: Convenience to the airport
Cons: Bettre signs to direct people to the hotel
Location: It is very close to the airport
Very nice accommodation that was quiet and has an excellent dining facility
Comment from Hotel Management
May 9, 2017 by l, Hotel Management
Many thanks for your review and we look forward to welcoming you back again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from london

very nice hotel close to the airport

Posted Apr 27, 2017
Cons: the mattress on the bed is worn out and really could do with replacing
very nice hotel and staff, close to the airport which was perfect for my visit to Ireland.
Comment from Hotel Management
Apr 27, 2017 by l, Hotel Management
Thank you for your review - we are delighted that you had an enjoyable stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Could not bebetter

Posted Apr 25, 2017
Pros: Everyth
Cons: Nothing
Stayed for a connecting flight to USA, so close to airport, staff great, drink prices reasonable, will go back
Comment from Hotel Management
May 10, 2017 by l, Hotel Management
Thank you for your review - we are delighted that you had an enjoyable stay with us.