Ratings based on 381 Verified Reviews

3.1 out of 5
63% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.3 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Surprisingly kept up...

Posted Apr 4, 2017
Comfortable no complaints breakfast wasn't up to par but that alone
Comment from Hotel Management
Apr 28, 2017 by Elly, Hotel Management
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Regards
1 out of 5
by A verified traveler

Awful! Rooms are gross! Don't go there.

Posted Mar 13, 2017
First room we were given hadn't even been cleaned. We asked for a specific room and were not given it. Walls are paper thin could hear neighbors all night. Crappy pillows and horrible location. Our view was the freeway. No privacy at all. TV was so old and bad quality. The microwave smelled. Didn't feel safe there.
Comment from Hotel Management
Mar 15, 2017 by Elly, Hotel Management
Dear Anonymous, Thanks for taking the time to give your feedback. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our housekeeping staff to ensure this won't happen again. I'm sorry to hear you had a bad night's sleep because of the noise from neighbors. I apologize again for the inconvenience. Regards
4 out of 5
by harold

Posted Feb 18, 2017 on Hotels
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
Dear Harold, Thank you for rating us. Regards Elly
4 out of 5
by A verified traveler

Posted Feb 9, 2017 on Hotels
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
Dear Traveller, Thank you for rating us. Regards Elly
3 out of 5
by Kevin

Posted Feb 8, 2017 on Hotels
Room needs a chair to relax in. Not just the desk chair, that's for working.
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
Dear Kevin, Thank you for your feedback. We do have chairs in the room now. Please give us another opportunity to serve you better. Regards Elly
2 out of 5
by A verified traveler

Posted Feb 5, 2017 on Hotels
We stayed just for a night. The place is what you pay for. Breakfast was some hard boiled eggs, package cereals and milk, fruit juices, store bought bread and jellies. The rooms were small and there was a smell in the hall way. Its what you would expect of an INN. The AC was not working and the bathroom was leaking. The front desk lady was nice to check us in earlier than the regular check in time. The INN is located in a good area where there are lots of good places to eat within a 2 mile radius. Overall, our stay was mediocre and I will not be coming back to this place again.
Comment from Hotel Management
Feb 8, 2017 by General Manager, Hotel Management
Dear Guest , Thank you for taking the time to write a review of your stay at Knights Inn, Claremont. We truly value guest feedback and use it as a measuring stick to understand where we have opportunity to better serve and provide for our guests. Regarding the issue you had with AC and bathroom leak , i wish you should have mentioned that while staying with us ,we would have fixed it or gladly changed your room . It is our goal to exceed each and every guest’s expectations to insure that they leave us feeling Happy and Relaxed , hope you will give us another opportunity so that we can make you feel batter and change your mind about our place Sincerely Sam
2 out of 5
by Dave

Old tired noisey.

Posted Jan 30, 2017 on Hotels
It's an tired and noisey being right next to I-10. It's ok for guys but most woman would find it to nasty the price brought me in but I'll never go back needs a major updating
Comment from Hotel Management
Feb 8, 2017 by General Manager, Hotel Management
Dear Dave, I would like to thank you for staying with us, and I apologize for any discomforts or incidence you have experienced while staying with us, hope you will give us another opportunity to be of service. Sincerely Sam
5 out of 5
by expedia relocation

Posted Jan 19, 2017 on Hotels
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
Dear , Thank you for rating us. Regards Elly
2 out of 5
by scott

Do not stay on the freeway side ((loud))

Posted Jan 9, 2017 on Hotels
The side facing the freeway is crazy loud. The windows are not insulated at all. The refrigerator froze and damaged my food. I switched to the other side which was quieter and that refrigerator froze and damaged my food too. There is not thermostat to adjust. The front office really could not care a less when I told them. Room was fine and comfortable. Very limited tv stations. Reminds me of 1977
Comment from Hotel Management
Jan 12, 2017 by General Manager, Hotel Management
Dear Scott, I would like to thank you for staying with us, and I apologize for any discomforts or incidence you have experienced while staying with us, hope you will give us another opportunity to be of service. Sincerely Sam
5 out of 5
by Myrna

I highly recommend the accommodation in this hotel

Posted Jan 3, 2017 on Hotels
I loved the place, friendly and helpful people, nest hotel and I will for sure go back to that place if needed
Comment from Hotel Management
Jan 7, 2017 by General Manager, Hotel Management
Dear Myrna, Thanks for your kind words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take your comments for further encouragement within the team to ensure personal service and warm welcome for your next visit Warm Regards Sam