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Reviews of Protea Hotel by Marriott Clarens

4 out of 5
Protea Hotel by Marriott Clarens
Cnr Main And Van De Merwe Str, Clarens, Free State

Reviews

8.6

Excellent

Rating 10 - Excellent. 72 out of 152 reviews" "
Rating 8 - Good. 50 out of 152 reviews" "
Rating 6 - Okay. 21 out of 152 reviews" "
Rating 4 - Poor. 7 out of 152 reviews" "
Rating 2 - Terrible. 2 out of 152 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Raven

Liked: Cleanliness, staff & service, property conditions & facilities
Average stay.
It was lovely to stay in Clarens and at the Protea Hotel but there are wayyyyyy better options available. The buffet breakfast was very good. But the rooms were small and there wasn’t much in the room itself. I would have wayyyy rather used that money somewhere else.
Stayed 4 nights in Dec 2023

10/10 Excellent

Tshire

They didn’t have common SA known teas and served some cheap foreign black tea 😩 Their breakfast chefs seemed inexperienced and under trained. Overall excellent location for the hotel. They could also do with newer towels.
Stayed 2 nights in Dec 2023

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room with a view
Our welcome was perfect, and giving us a choice of room, assisting with the app, always greeting us with a smile! When my husband lost his driver's license, the staff was there to help us! A place to return to.
Stayed 1 night in Oct 2023
Response from PH Clarens Team on Oct 10, 2023
We are very thankful of your feedback and surely looking forward to your next stay.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from PH Clarens Team on Oct 10, 2023
Hi Ryan thank you for your rating we really appreciate it.

10/10 Excellent

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and well kept up and great service
Stayed 1 night in May 2023

10/10 Excellent

Hannes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
It was amazing enjoy very much staff very friendly
Stayed 2 nights in May 2023

10/10 Excellent

Lourencia

Stayed 2 nights in Apr 2023

10/10 Excellent

HYUNSOOK

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Daniel

Stayed 1 night in Oct 2022

10/10 Excellent

Daniel

Stayed 1 night in Oct 2022

6/10 Okay

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
No room with a view
The hotel is well-sited, and in good condition, but when we stayed was very empty, and they still put us in a room with no view. The chef (who, for some reason, helped us with our luggage) attempted to convince reception to put us in a better room, but they were having none of it.
Stayed 1 night in Aug 2022

4/10 Poor

Shreya

Stayed 2 nights in Jul 2022

10/10 Excellent

Lyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Leigh-Ann

Stayed 1 night in Jun 2022

8/10 Good

Phoka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Sean

Stayed 1 night in Apr 2022

10/10 Excellent

RODNEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
RODNEY
Stayed 1 night in Apr 2022

8/10 Good

Simon

Stayed 1 night in Mar 2022

8/10 Good

Quintus

Stayed 1 night in Mar 2022

8/10 Good

Tami

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very friendly and rooms were clean.
Stayed 3 nights in Dec 2021

10/10 Excellent

Andries

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service in Protea Hotel Clarens
We had a amazing time in this hotel. Friendly people. Service was excellent. We will definitely visit again.
Stayed 3 nights in Nov 2021

8/10 Good

Tyrone

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Good location in the heart of the Village
This property has a great location in the village with an easy walk to all local attractions. Although it lacks the "charm" of the more authentic accommodation options, the level of facility and quality of rooms is in fact great and better than average in the area. The front desk staff seemed poorly trained and less than friendly and the restaurant was uninspiring but with so many local options it was really just a base to sleep at and from that perspective it is great and offers good value!
Stayed 1 night in Oct 2021

10/10 Excellent

Raveen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 Night stay in Clarens
The hotel is well located on Main Street in Clarens, and a walking distance to all the popular spots within central Clarens. The check-in was quick, fast and efficient. The hotel team was always friendly and professional. Breakfast was included in our stay, which included a surprisingly delightful spread. I was really impressed with social distancing and Covid-19 measures taken by the Hotel.
Stayed 3 nights in Apr 2021

10/10 Excellent

WANXING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and environment
Stayed 3 nights in Apr 2021

8/10 Good

Sm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Protea Hotel Clarens
Our stay at the Protea Hotel in Clarens was amazing. The staff were very pleasant and helpful. The room was clean when we arrived. Breakfast was very nice and tasty. Lots of variety every morning. We would recommend Protea Hotel Clarens.
Stayed 4 nights in Nov 2020

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was wonderful. A lovely hotel, clean and very friendly, helpful staff who couldn’t do enough for us. The room was clean and comfortable with great linen.
Stayed 1 night in Oct 2020

8/10 Good

Neil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Sally

Traveled with group
Liked: Cleanliness, staff & service
Very hospitable staff. good location.Great views.
Staff very friendly and helpful.Breakfast was good.However found the rooms expensive.Need upgrade and to be better appointed.Seemed basic in view of the price!
Stayed 1 night in Mar 2020

6/10 Okay

Hemalini

Liked: Cleanliness
Stayed 3 nights in Dec 2019

8/10 Good

d

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2019

8/10 Good

Richard

Stayed 1 night in Dec 2019

2/10 Terrible

Ipeleng

Stayed 2 nights in Dec 2019

10/10 Excellent

B

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Rafael, Washington DC

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean modern hotel. Just a block from the town square. Beautiful views of the mountains (at least from some rooms). On-site restaurant was quite good!
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness
The food was horrible. Even basic breakfast was horrible. Their carpets weren’t clean
Stayed 2 nights in Apr 2019

8/10 Good

Lourencia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
We like staying in the hotel you can park your car,walking distance of everything not to drive on a gravel road is important for my husband.The rooms is nice and clean and the breakfast is great.
Stayed 1 night in Mar 2019

10/10 Excellent

GARY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy, high mountain ambiance
That staff are wonderful, friendly and helpful. The hotel is beautifully designed, clean and comfortable. The hotel is well located in Clarens. A definite recommendation and my second stay at this great establishment.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stopped off on the way to Lesotho. Clarens isn’t very inspiring but the hotel is good. Decent value for money and clean. Welcoming staff
Stayed 1 night in Mar 2019

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another happy customer
Great service, always clean, friendly staff
Stayed 2 nights in Feb 2019

10/10 Excellent

casipaisa, Hungary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked most the personel. Especially Pearl and Theo were great.
Stayed 5 nights in Jan 2019

8/10 Good

Lukas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only to sleep
The town is dead after 18h00
Stayed 1 night in Dec 2018

6/10 Okay

Tanye

Liked: Staff & service
Disliked: Cleanliness, room comfort
Protea Hotel Clarens
Empty milk pods of the previous people were still under the chest of drawers. Carpet not vaccuumed. Shower stank - mouldy. Lift not working for 80% of my stay. I battle to climb stairs, but had to - I was on the 2nd floor. Very uncomfortable. Staff friendly.
Stayed 4 nights in Sep 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable stay within easy walking distance
The hotel was comfortable, clean and the staff helpful. Clarens is a great town to walk around and we had a good stay. I found the noise both in the hotel and from outside too loud.
Stayed 2 nights in Sep 2018

10/10 Excellent

Stefanus

Will definitely be back !!
It was amazing, will definitely go back to the Protea Hotel in Clarens, view was amazing, breakfast and dinner was very nice and the location of the Protea Hotel is perfect.
Stayed 1 night in Sep 2018

10/10 Excellent

karen, florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Town center
Close to everything important. Super staff friendly and caring.
Stayed 1 night in Aug 2018
Response from EngelaW on Sep 4, 2018
Dear Karen, Thank you for taking the time to review us online. We are happy to hear that you enjoyed your time in Clarens. Warm Regards, EngelaW

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Ala carte dinner was way below standard and expectations. Breakfast not bad.
Stayed 3 nights in Jul 2018
Response from EngelaW on Aug 17, 2018
Dear Jan, Thank you for taking the time to review us on Hotels.com. Our sincerest apologies for not meeting your expectations during your stay. Warm Regards, EngelaW

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018