Ratings based on 910 Verified Reviews

4.1 out of 5
82% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 7, 2017
Cons: Dated decor - could use some refinishing
OK for short overnight stay - halfway point of trip.
Comment from Hotel Management
Dec 11, 2017 by Tasha, Hotel Management
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time to share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from from California

This is in a great location .

Posted Nov 27, 2017
Pros: The service and staff were exceptional.
Cons: The only sink was in the hallway right beside the entrance door. There were no free weights in the fitness room, only aerobic machines.
Location: Mall, restaurants, fast food, 21 freeway are all close by.
We enjoyed a week tay and were not disappointed. We were able to walk to the mall, shopping, and restaurants. The staff went out of their way to aid in boarding pass printing, new keys when locked out and directions.
Comment from Hotel Management
Nov 27, 2017 by Tasha, Hotel Management
We are delighted to read that you enjoyed your stay. We appreciate your business and your positive feedback. We would like to apologies for any inconveniences the fitness center may have caused during your week stay. Thank you again
5 out of 5
Recommended
for Everyone
by A verified traveler from Clarksville TN

Nice hotel in the middle of shopping area

Posted Nov 24, 2017
Was very pleased with our stay. Very quiet, clean uupated hotel.
Comment from Hotel Management
Nov 26, 2017 by Tasha, Hotel Management
Thank you for your very nice review, we look forward to your next stay.
2 out of 5
by A verified traveler from clarksville

Not again!

Posted Nov 23, 2017
Checked in and the night shift was top notch. Went to check out our room which was nice other than the bed was uncomfortable. Looked out our window to find out I was looking into the lobby. I knew then we were in trouble. Went to the indoor heated pool and I guess they forgot to heat it or something. Heard loud noises all night and called the front desk with no answer. Day shift was rude and none caring about our stay. Wouldn't send my worst enemy there.
Comment from Hotel Management
Nov 27, 2017 by Tasha, Hotel Management
We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receiving our best service. I am very sorry to hear that you were unsatisfied with your room. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 22, 2017
comfortable hotel, very convenient to I - 24, good breakfast
Comment from Hotel Management
Nov 22, 2017 by Tasha, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay, and the convenience of our property. We look forward to your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 22, 2017
It was perfect for our needs. Comfortable and clean Great location.
Comment from Hotel Management
Nov 22, 2017 by Tasha, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to have read that you enjoyed your stay. We are glad to know we were able to accommodate you with a clean comfortable stay. We look forward to your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 19, 2017
Great experience and the breakfast options are awesome!
Comment from Hotel Management
Nov 20, 2017 by Tasha, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our breakfast buffet. We look forward to your next stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

One Night Stay

Posted Nov 16, 2017
Pros: See above comments -
Cons: Same reply - see comments above.
Location: Redundent question - see comments above.
I was very pleased with the room. The bed was one of the best I have slept on in some time. . . . The only one exception I would have is that the shower head in this room flowed at one speed and the flow of the water was not sufficient for a good shower. Probably a move to save water, but not good for a complete shower. . . . Coffee in the lobby for a early checkout was ready and tasty - well done. . It is a difficult place to find and the traffic on "Wilma" is horrific. . . That is probably the only reason I would not stop there again. . . .
Comment from Hotel Management
Nov 17, 2017 by Tasha, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay and our hotels accommodations. I do apologies about the shower head, we try to provide our guest with the most quality efficient products in our rooms while staying eco friendly. I am very sorry to hear that you may not consider us for a future stay due to our location. Please know we appreciate your business.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tennessee

Very Nice Hotel. Close to everything.

Posted Nov 11, 2017
Pros: Very comfy, clean, and pleasant staff.
Cons: The treadmill did not work properly after the 1st day, and for some reason our room's electronic key system went out.
Location: There's a mall and many many other stores. Any and everything you would want to eat.
My husband and I stayed here for our Anniversary Weekend. We had a wonderful time. It's close to any and everything you would want.
Comment from Hotel Management
Nov 13, 2017 by Tasha, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. But however we would like to apologies the issues you did encounter. We look forward to your next stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 1, 2017
remodeled and up to date. good breakfast with real silverware and plates (not plastic)
Comment from Hotel Management
Nov 3, 2017 by Tasha, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the accommodations of our remodeling and our breakfast bar. We look forward to your next stay.