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Reviews of Courtyard by Marriott Clarksville

3 out of 5
Courtyard by Marriott Clarksville
155 Fair Brook Place, Clarksville, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 305 out of 548 reviews" "
Rating 8 - Good. 147 out of 548 reviews" "
Rating 6 - Okay. 53 out of 548 reviews" "
Rating 4 - Poor. 24 out of 548 reviews" "
Rating 2 - Terrible. 19 out of 548 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean rooms.
Stayed 1 night in Mar 2024

6/10 Okay

Erin

Liked: Staff & service
Disliked: Cleanliness
While our room seemed clean, the facilities here were very dirty. The indoor pool room was 1,000 degrees but the pool was ice cold. Pool area was very scummy.
Stayed 1 night in Mar 2024
Response from Erica S. General Manager on Mar 31, 2024
Dear Erin, Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your candid comments about your experience with our facilities, and we apologize for any inconvenience or discomfort you experienced.We regret to hear that you found the indoor pool room uncomfortably warm and the pool water not at the desired temperature. Additionally, we apologize for any cleanliness issues you encountered in the pool area. Maintaining a clean and enjoyable environment for our guests is a top priority, and we will address your concerns with our maintenance and housekeeping teams to ensure that all areas of our facilities meet our high standards of cleanliness and comfort. We are currently in the middle of an upgrade to our pool and pool area. We hope to have this completed soon for the enjoyment of our guests.We apologize for falling short of your expectations and hope to have the opportunity to welcome you back in the future for a much-improved experience.

8/10 Good

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff member was very polite and was able to assist me in a timely manner. Starbucks in the morning lobby saved me a trip. Much appreciated. Really easy parking, I had a Penske van and no tough turns. Nice straight forward parking. All types of food options within walking distance.
Stayed 1 night in Mar 2024

8/10 Good

Michael, Bowling Green

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family need a place to stay last moment, and they did not disappoint. They definitely have high standards here…..
Stayed 1 night in Feb 2024

8/10 Good

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Very roomy suites. Quiet and clean
Stayed 2 nights in Feb 2024

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic property and great location. Staff was friendly and polite.
Stayed 4 nights in Feb 2024

4/10 Poor

christine, La Crosse

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property is in poor condition. Our curtains were torn, carpet had a toenail sitting on it, dead bugs in room, couch cushion was showing with torn upholstery, rust visible, and pool appeared unclean. Would not recommend.
Stayed 2 nights in Feb 2024

6/10 Okay

Judy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our first impression with the desk clerk was not one of comfort. Neither was the bar which looked deserted and no one was managing it. Lamp at bedside didn’t work. Toilet started to back up but eventually drained slowly. No hot water. Ran for aprox 3 minutes. Clerk did offer a room to shower in. It major inconvenience with luggage cooler etc… No breakfast semi warm coffee in lobby. Will not stay here again for over $100 pee night.
Stayed 1 night in Feb 2024

8/10 Good

Michael, Bowling Green

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice and the property was quiet.
Stayed 4 nights in Dec 2023
Response from Taylor Nejman on Feb 12, 2024
Thank you for your positive feedback! We strive to provide excellent experiences for our guests and appreciate your high rating. We look forward to welcoming you back in the future.

10/10 Excellent

Kristopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Taylor Nejman on Feb 12, 2024
Thank you for your positive feedback! We strive to provide excellent experiences for our guests and appreciate your high rating. We look forward to welcoming you back in the future.

8/10 Good

Eugene

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Erica S. on Jan 18, 2024
Thank you for your recent survey.

8/10 Good

Eugene

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Pros: Clean, easy check in, nice fire pit and lobby area. Con: staff start cleaning rooms very early and loudly.
Stayed 1 night in Jan 2024
Response from Erica S. on Jan 18, 2024
Dear Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that your check-in experience was smooth and that you enjoyed the cozy ambiance of our lobby area and fire pit.We sincerely apologize for any inconvenience caused by our early and loud room cleaning. Your feedback is important to us, and we will address this issue with our housekeeping team to ensure a more peaceful and comfortable stay for our guests.We appreciate your patronage and hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.Warm regards,Erica S.General Manager

10/10 Excellent

Salina

Stayed 1 night in Dec 2023
Response from Taylor Nejman on Dec 31, 2023
Thank you so much for the fantastic 5-star review! We truly appreciate your positive feedback and are thrilled that you enjoyed your experience. If you have any specific highlights or suggestions you'd like to share, feel free to let us know. We look forward to welcoming you back for another great stay!

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Unimpressed
We had to ask for towels for 3, coffee for 3, cups for 3. No microwave in room. No bartender downstairs at the bar, the snack bar was barely stocked, and it seemed they were short staffed in every department. Unimpressed for it being a Marriott property.
Stayed 3 nights in Nov 2023
Response from Taylor Nejman on Dec 7, 2023
We appreciate your feedback and apologize for the inconveniences you experienced during your stay. We'll address these concerns to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.

10/10 Excellent

Marlen

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 2 nights in Nov 2023
Response from Taylor Nejman on Nov 30, 2023
We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again soon.

6/10 Okay

Steve

Liked: Staff & service, amenities, property conditions & facilities
I think I might have been allergic to the detergent used to clean the sheets and bath towels.
Stayed 4 nights in Nov 2023
Response from Taylor Nejman on Nov 30, 2023
Thank you for taking the time to share your feedback with us. We sincerely apologize for any discomfort you may have experienced during your stay.We take guest concerns seriously, and we regret to hear that you may have had an allergic reaction to the detergent used for cleaning. Our team is committed to ensuring a safe and pleasant environment for all our guests.In light of your comments, we will investigate the cleaning products used and take appropriate measures to address any potential allergens. Your health and well-being are our top priorities, and we appreciate you bringing this matter to our attention.If there's anything specific you'd like to share about your experience or if you have additional details that could help us improve, please feel free to reach out. We value your input and strive to make every guest's stay as comfortable as possible.Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to welcome you back in the future with an improved experience.

6/10 Okay

Jasmine

Traveled with family
Disliked: Staff & service
I wouldn’t recommend. Lady bugs and stink bugs in room one. Second room no heat. Front desk night clerk poor customer service. We had to come down in our pajamas just to get a new room key everytime.
Stayed 2 nights in Nov 2023
Response from Taylor Nejman on Nov 30, 2023
We're genuinely sorry for the issues you faced during your stay—ladybugs, stink bugs, a lack of heat, and poor customer service are not the standards we aim to uphold. We're taking immediate action to rectify these concerns with our housekeeping and front desk teams. Your feedback is invaluable, and we hope to have the chance to provide a much better experience on your next visit.

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Only one trash can in the bathroom. I got a bad back and having to get up and go a hunting for the one trash can depending on where Im at in the room is inconvenient.
Stayed 1 night in Nov 2023
Response from Taylor Nejman on Nov 14, 2023
Thank you for sharing your feedback. We apologize for the inconvenience caused by the single trash can in the bathroom. We're working to address this issue promptly to enhance guest comfort. Your input is valuable, and we appreciate your understanding.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience all around
Stayed 1 night in Oct 2023
Response from Taylor Nejman on Oct 25, 2023
We're delighted to hear you had a great experience! Your satisfaction is our top priority, and we look forward to welcoming you back in the future. If you have any specific feedback or suggestions for improvement, please feel free to share. Thank you for choosing u

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a comfortable night at this hotel, beds were firm yet snuggly and we had room to spread out. Would stay here again!!
Stayed 1 night in Oct 2023
Response from Taylor Nejman on Oct 19, 2023
We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Charles

Stayed 1 night in Oct 2023
Response from Taylor Nejman on Nov 1, 2023
We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Kalei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very fast check in.
Stayed 1 night in Sep 2023
Response from Taylor Nejman on Oct 3, 2023
Thank you so much for your positive review! We're thrilled to hear that you had a great experience during your stay. We always strive to provide the best service possible, and it's wonderful to know that we met your expectations. We look forward to welcoming you back in the future. If you have any more feedback or suggestions, please don't hesitate to share them with us. Safe travels!

8/10 Good

Ian

Stayed 1 night in Sep 2023
Response from Taylor Nejman on Oct 19, 2023
We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above and beyond!
The suite exceeded my expectations, even my son said it’s like an apartment. Didn’t have a microwave which was a downfall but that’s the only one. There was a 3rd party construction crew there cleaning the building that was not following safety measures and coincidentally got bleach on my son’s new black hoodie. Even though it ultimately was not the direct fault of the hotel, management definitely went above and beyond to make up for the mishap! I have stayed at a lot of hotels and let me tell you, I would highly recommend the Courtyard to anybody traveling in the Clarksville area!!!!!! I will definitely be returning!!!
Stayed 2 nights in Sep 2023
Response from Taylor Nejman on Sep 28, 2023
We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again soon.

8/10 Good

Cristine, AUSTIN

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Taylor Nejman on Sep 28, 2023
We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The overall service was excellent with a special mention to April and Elizabeth who helped me even before they were open in the morning.
Stayed 1 night in Sep 2023
Response from Taylor Nejman on Sep 28, 2023
We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again soon.

4/10 Poor

Hannah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad experience
The pool was stinky and the door was held open with a towel duct taped to the wall. The pool itself did not look very clean. The hot tub had one jet that was very strong. The room’s toilet didn’t flush we called and they said the maintenance man wasn’t there. That’s when we went down to the desk and complained again and they finally gave us a different room. The new room’s smelled due to poor ventilation. The room we got also did not have a microwave but our old room did. Will not return and would like a discount.
Stayed 1 night in Aug 2023
Response from Taylor Nejman on Aug 5, 2023
We deeply apologize for the unsatisfactory conditions you experienced during your stay at our hotel. Your comfort and satisfaction are of utmost importance to us, and we regret that we fell short of your expectations.We take your feedback very seriously, and we assure you that we are actively investigating the issues you raised. Our team is committed to addressing these problems to ensure a much-improved experience for all our guests moving forward.

10/10 Excellent

Rhonda

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice spacious room, check in was quick and easy. The sofa mattress needs updating but other than that the room was great and staff was very nice and helpful.
Stayed 1 night in Jul 2023
Response from Taylor Nejman on Jul 28, 2023
We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, staff & service
Fast and easy
Stayed 1 night in Jul 2023
Response from Taylor Nejman on Jul 18, 2023
We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
It is in a great location
Stayed 1 night in Jun 2023
Response from Taylor Nejman on Jul 6, 2023
Thank you for your feedback! We're glad to hear that our facility is in a great location.

10/10 Excellent

Latoya

Stayed 1 night in Jun 2023
Response from Taylor Nejman on Jul 18, 2023
We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Erick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the customer service. The parking was a major disappointment. No entry from the rear parking area. A bit scary at night.
Stayed 4 nights in Jun 2023
Response from Taylor Nejman on Jun 15, 2023
We appreciate your feedback and are delighted to hear that you enjoyed your stay at our hotel. We continuously strive to provide excellent service and a comfortable environment for all our guests. Thank you once again for choosing our hotel, and we look forward to welcoming you back in the near future.

10/10 Excellent

Sandra

Traveled with family and small children
The staff are all extremely polite, funny, and over all great people to have a conversation with. The pool was nice but feels like there’s a bunch of sand or something on the bottom of it. The rooms were very spacious, very clean, and comfortable beds.
Stayed 1 night in May 2023
Response from Taylor Nejman on Jun 1, 2023
I'm glad to hear that the staff were extremely polite, funny, and great to have conversations with. It's always a pleasure to interact with friendly and engaging staff members. While the pool was nice, it seems there might have been some sand or debris on the bottom, which can be a bit inconvenient. On the positive side, it's great to know that the rooms were spacious, very clean, and had comfortable beds. A comfortable and clean room can make a significant difference in ensuring a pleasant stay.

10/10 Excellent

Ntimi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in May 2023
Response from Taylor Nejman on May 30, 2023
We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The chief Robert and Keith did an amazing job on our food.
Stayed 1 night in May 2023
Response from Taylor Nejman on May 22, 2023
We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again soon.

4/10 Poor

Martin Edward

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023
Response from Taylor Nejman on May 22, 2023
I apologize this has happened. Please give us a call so we can take a closer look into this issue for you

6/10 Okay

Douglas, Shelbyville

Traveled with partner
Not too much to say. The stay was just OK. Room was ok. The staff very kind and helpful. My room was cleaned only once during my stay. The breakfast was not offered but it didn’t bother me as there is a ton of places to eat at a walking distance from the hotel. This is in fact the main reason why I picked this place. Overall experience is just OK.
Stayed 6 nights in May 2023
Response from Taylor Nejman on May 22, 2023
I apologize this has happened. Please give us a call so we can take a closer look into this issue for you

6/10 Okay

Joanne

Disliked: Property conditions & facilities
Hotel was ok not the most up-to-date or cleanest. The pillows smelled like cigarettes even though it is a "Smoke Free" hotel. Breakfast was only available for a purchase, nothing was included.
Stayed 1 night in May 2023
Response from Taylor Nejman on May 13, 2023
I apologize this has happened. Please give us a call so we can take a closer look into this issue for you.

10/10 Excellent

Kerianne

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Taylor Nejman on May 13, 2023
We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Taylor Nejman on May 1, 2023
We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Erin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly front desk staff. Cleaning crew very nice as well. Room clean. Hot tub and pool amazing. Great gym. Fantastic hotel. Wonderful experience all around!
Stayed 1 night in Apr 2023
Response from Taylor Nejman on May 1, 2023
We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Taylor Nejman on May 8, 2023
We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Kathryn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice and so was pool for kids. Wished dining room was available in the evening.
Stayed 1 night in Apr 2023
Response from Taylor Nejman on Apr 11, 2023
We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay. Food exceeded expectations
Our stay at the Marriott was enjoyable. We had supper the first night there and it exceeded expectations. Robert, the chef, did a great job on my burger and fries and my daughter's Mexican dish. He also served us a very good breakfast the next morning. We were very pleased with the food available without having to get back out into the TERRIBLE traffic.
Stayed 2 nights in Mar 2023
Response from Taylor Nejman on Apr 4, 2023
We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again soon.

2/10 Terrible

Abrianna

Disliked: Cleanliness, property conditions & facilities
Run down and dirty bathroom
The elevators were all out of service and I walked I to my room and the bathtub was filthy
Stayed 1 night in Mar 2023
Response from Taylor Nejman on Apr 1, 2023
I apologize this has happened. Please give us a call so we can take a closer look into this issue for you.

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Taylor Nejman on Apr 1, 2023
We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again soon.

2/10 Terrible

Erica R

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
I made a reservation for a double queen with a sofa bed through Expedia. They gave me a double queen room without a sofa bed. I specifically picked this hotel because they had rooms with sofa beds. When I went to talk to the front desk he said the reservation came across as only double queen. He offered blankets to make my child a pallet on the floor. After going back to the room we started plugging our electronics in. Several of the outlets were loose. I couldn’t plug in my CPAP because the prongs would just fall out of the holes. The ac/heat didn’t work well so it was cold in the room. My fiancée went to the desk for more blankets. She was told there were no more. So we decide to climb into bed. Turn down the sheets and there were brown stains on the white sheets. Since they were out of linens we didn’t use them and were just cold. Terrible stay after a long day of driving.
Stayed 1 night in Mar 2023
Response from Taylor Nejman on Apr 25, 2023
I apologize you had these issues while staying with us. We will take a closer look into all of these issues you have stated above. We do hope you will give us another chance to prove to you this is not how we run our hotel. This will be shared among our team members in order to better grow ourselves.

8/10 Good

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay!
A great hotel, but we unfortunately got a room where the air was not working. We didn't realize it until the middle of the night so let the front desk know in the morning. Otherwise, we liked the hotel and would stay there again.
Stayed 1 night in Mar 2023
Response from Taylor Nejman on Mar 27, 2023
Thank you so much for all of your wonderful feedback. We do apologize about the issues you had while staying with us during this time. We will make sure we address these with our team members.We do hope to see you again on your future travels.

10/10 Excellent

Debbie

Stayed 1 night in Mar 2023
Response from Taylor Nejman on Apr 25, 2023
Thank you so much for all of your wonderful feedback. We do apologize about the issues you had while staying with us during this time. We will make sure we address these with our team members. We do hope to see you again on your future travels.

10/10 Excellent

Norma

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked that there was a limited menu restaurant and bar on property. The staff was beyond helpful and welcoming. The chef, Robert, told me about a special he could make for me. It was so kind of him to suggest that he could make something fresh for me.
Stayed 1 night in Feb 2023
Response from Taylor Nejman on Mar 10, 2023
We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again soon.