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Reviews of Holiday Inn Express Hotel & Suites Clarksville, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Clarksville, an IHG Hotel
2502 W Clark Rd, Clarksville, AR

Reviews

9.0

Wonderful

Rating 10 - Excellent. 278 out of 447 reviews" "
Rating 8 - Good. 122 out of 447 reviews" "
Rating 6 - Okay. 29 out of 447 reviews" "
Rating 4 - Poor. 8 out of 447 reviews" "
Rating 2 - Terrible. 10 out of 447 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Robyn

Property was okay, nothing fancy or spectacular. To me, a little overpriced for a basic room.
Stayed 1 night in Apr 2024

10/10 Excellent

Marilyn

Traveled with partner
Liked: Property conditions & facilities
Was clean, comfortable and very convenient.
Stayed 1 night in Mar 2024
Response from Leah GM on Apr 1, 2024
Thank you for your recent stay. We appreciate the feedback and hope you will choose to stay with us in the future

6/10 Okay

Htut Taw

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good accommodation, but the room wasn't not ready when we got there and has to wait 30 minutes for getting a room.
Stayed 1 night in Mar 2024
Response from Leah GM on Mar 22, 2024
I do apologize to hear you had to wait for your room to be completed before check in. Our check in time is 3 pm. We strive to make sure every room is clean and maintained thoughly.

10/10 Excellent

Dick

Traveled with family
Friendliness of staff. Excellent breakfast. Clean areas and rooms.
Stayed 2 nights in Mar 2024
Response from Leah Gm on Mar 18, 2024
Thank you for choosing to stay with us. We appreciate the great feedback and hope you will choose to stay with us in the future.

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, property conditions & facilities
It sas very clean, and i really liked how yakl use dove products and the makeup remover was fresking awesome!!!
Stayed 1 night in Mar 2024
Response from Leah GM on Mar 14, 2024
Thank you for your recent stay. We appreciate the great feedback and your business. We hope you will choose to stay with us in the future

10/10 Excellent

Ron

Stayed 1 night in Mar 2024
Response from Leah GM on Apr 1, 2024
Thank you for your recent stay. We appreciate the feedback and hope you will choose to stay with us in the future

8/10 Good

Kenva

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location close to airport
Stayed 2 nights in Dec 2023
Response from Leah Gm on Jan 29, 2024
Thank you for your recent stay at our hotel. We appreciate your feedback and your business

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Leah Gm on Jan 29, 2024
Thank you

10/10 Excellent

jennifer

Traveled with family and small children
Liked: Amenities
Best visit! My son wanted to stay here since they have the pancake maker, it’s a big deal. I had to call before booking to make sure it was working. Comfy beds & pillows!
Stayed 1 night in Dec 2023
Response from Leah Gm on Jan 4, 2024
Thank you for the great review. We are happy to see children's faces when they can watch the pancakes being made. Thank you for staying with us.

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We have family in town and visit often. I was so very pleased at how clean the lobby and more importantly, the room was. The breakfasts are better than most. We've stayed here before and will definitely stay here again.
Stayed 2 nights in Dec 2023
Response from Leah GM on Dec 26, 2023
Thank you for choosing our hotel for your stay. We appreciate the feedback and your business. We will you and Happy New Year!

10/10 Excellent

Kira

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Leah GM on Dec 26, 2023
Thank you for choosing our hotel for your stay. We appreciate the feedback and your business. We will you and Happy New Year!

10/10 Excellent

Kira

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Leah Gm on Dec 21, 2023
Thank you for choosing to stay with us. We appreciate the feedback. Happy Holidays from all of us at the Holiday Inn Express

10/10 Excellent

Guy, Midway

Liked: Cleanliness, staff & service
Very nice Hotel at reasonable cost. Bathroom needs Maintenace on tub area and needs anti-slip on shower floor.
Stayed 1 night in Dec 2023
Response from Leah Gm on Dec 19, 2023
Thank you for your recent stay. We appreciate the feedback. I will definitely have our maintenance team look into the issue you have stated.

10/10 Excellent

Christopher

Liked: Amenities
Check-in was smooth, efficient and friendly. Tub was clogged and is property show some datedness but overall great property and value!!
Stayed 1 night in Dec 2023
Response from Leah GM on Dec 15, 2023
Thank you for your recent stay with us. We appreciate the feedback and I will definitely have maintenance take a look at the room you were in.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
The beds were comfortable, the room was clean, safe and quiet, the breakfast was well-stocked and maintained, and the front desk staff were very friendly.
Stayed 1 night in Dec 2023
Response from Leah GM on Dec 11, 2023
Thank you for you recent stay. We appreciate the great review. We hope you will choose to stay with us again in the future

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Nov 2023
Response from Leah GM on Dec 11, 2023
Thank you for you recent stay. We appreciate the great review. We hope you will choose to stay with us again in the future

10/10 Excellent

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Great hotel. Very clean and comfortable.
Stayed 2 nights in Nov 2023
Response from Leah GM on Nov 20, 2023
Thank you for the great review. I'm happy you had a great experience and our hotel.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traveling across country.
This hotel was very clean, beds very comfortable and breakfast was good. I felt safe there and leaving things in the car at night. Would stay there again.
Stayed 1 night in Nov 2023
Response from Leah GM on Nov 17, 2023
Thank you for your recent stay. We appreciate the great feedback and look forward to seeing you in the future.Have a wonderful Thanksgiving

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good motel! They let me check in early, room was clean and breakfast the next morning was A1 top rate. I will stay here again.
Stayed 1 night in Nov 2023
Response from Leah GM on Nov 14, 2023
It looks like you had an excellent stay. We appreciate your feedback and your business. Have a blessed day and again Thank You

10/10 Excellent

Jesslyn

Stayed 1 night in Nov 2023
Response from Leah GM on Dec 11, 2023
Thank you for you recent stay. We appreciate the great review. We hope you will choose to stay with us again in the future

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful linens on beds And towels very nice.
Stayed 1 night in Nov 2023
Response from Leah GM on Nov 13, 2023
Thank you

10/10 Excellent

Misty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here on my way to Fayetteville. It’s very clean and always quiet. Will stay again next time I drive through.
Stayed 1 night in Nov 2023
Response from Leah GM on Nov 12, 2023
Thank you for being a loyal guest at our hotel. We appreciate the great feedback.

6/10 Okay

anita

Traveled with partner
Liked: Staff & service
The window blind in the room did not work so I couldn't see out or have any natural light during my two day stay. The bathroom had a urine order and the tub drained very slowly and filled a lot during my shower. The microwave when turning thumped horrible as I heated my heat pack and made my heat pack smell like greasy food. It was a tough trip and I needed as much rest as possible. That was possible but the room had these issues that made the stay uncomfortable.
Stayed 2 nights in Oct 2023
Response from Leah GM on Nov 1, 2023
I apologize your stay was less than perfect. I will look into the maintenance issues you have described. I wish you would have notified the front desk during your stay so we could have took care of any problems at that time. I do apologize for the inconvenience.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Leah GM on Nov 1, 2023
Thank you for for great review.

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Great Service
Everything was very new and clean. Very nice. Excellant, friendly service.
Stayed 1 night in Oct 2023
Response from Leah Gm on Oct 31, 2023
Thank you for your recent stay at our hotel. We appreciate the feedback and you business. We hope you will choose our hotel in the future

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Leah GM on Oct 30, 2023
Thank you for your recent stay at our hotel. Thank you for the feedback. We appreciate your business and hope to see you again in the future

8/10 Good

James

Stayed 1 night in Oct 2023
Response from Leah GM on Oct 30, 2023
Thank you for your recent stay at our hotel. Thank you for the feedback. We appreciate your business and hope to see you again in the future

10/10 Excellent

Brad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Leah GM on Oct 26, 2023
Thank you for your recent stay in our hotel. We appreciate your feedback. We hope you will choose to stay with us in the future

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Leah GM on Oct 24, 2023
Thank you

10/10 Excellent

Mary

Traveled with partner
Liked: Property conditions & facilities
Absolutely outstanding! Easily located just off I-40. Comfortable and spacious room. Generous breakfast with many healthy choices in a welcoming dining room. Recommend without hesitation.
Stayed 1 night in Oct 2023
Response from Leah Gm on Oct 23, 2023
Thank you for your recent stay. We appreciate the great feedback and your business. We hope to see you again in the future

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the interstate.
Stayed 1 night in Oct 2023
Response from Leah Gm on Oct 23, 2023
Thank you for your recent stay at our hotel. We appreciate the feedback. We hope you will choose our hotel in the future.

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
AC unit can’t be shut off. Minor problem with shower but over all satisfied.
Stayed 1 night in Oct 2023
Response from Leah Gm on Oct 23, 2023
Thank you for your recent stay at our hotel. We appreciate the feedback. We will look into the issues you have described.

6/10 Okay

James

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
It was ok. Everytime i turned the air up to 70 it smelled like pee.
Stayed 3 nights in Sep 2023
Response from Leah GM on Oct 2, 2023
Thank you for your recent stay at our hotel. We appreciate the feedback and will look into the ac.

8/10 Good

Terri, Palmer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly
Stayed 1 night in Sep 2023
Response from Leah GM on Sep 26, 2023
Thank you for your recent stay. We appreciate the feedback and hope you choose our hotel in the future.

10/10 Excellent

Teresa J.

Stayed 1 night in Sep 2023
Response from Leah Gm on Oct 23, 2023
Thank you for your recent stay at our hotel. We appreciate the feedback. We hope you will choose our hotel in the future.

10/10 Excellent

James

Stayed 1 night in Aug 2023
Response from Leah Gm on Aug 29, 2023
Thank you for choosing our hotel. We appreciate the feedback and hope to see again in the future

8/10 Good

Kim

Traveled with family
Liked: Property conditions & facilities, room comfort
The ac unit must not had been cleaned everytime in room we couldnt breathe. Leave room or hotel breathe just fine.
Stayed 3 nights in Aug 2023
Response from leah gm on Aug 28, 2023
I am sorry to hear there were issues with your stay. We take pride in making sure each guest has a great stay. Thank you for letting me know what issues arised durng your stay. I do hope you will choose to stay with us in the future.

10/10 Excellent

Timothy

Stayed 2 nights in Aug 2023
Response from Leah GM on Aug 22, 2023
Thank you for your recent stay. We appreciate your feedback and hope you will choose to stay with us in the future.

8/10 Good

James

Traveled with family
Liked: Staff & service
Stayed 3 nights in Aug 2023
Response from Leah GM on Aug 21, 2023
Thank you for your recent stay at the our hotel. We appreciate the feedback and hope to see you again in the future.

10/10 Excellent

Brent

Stayed 1 night in Aug 2023
Response from Leah GM on Sep 26, 2023
Thank you for your recent stay. We appreciate the feedback and hope you choose our hotel in the future.

10/10 Excellent

Deborah

Stayed 1 night in Aug 2023
Response from Leah GM on Sep 26, 2023
Thank you for your recent stay. We appreciate the feedback and hope you choose our hotel in the future.

10/10 Excellent

Tanya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Leah GM on Aug 7, 2023
Thank you for staying with us at the Holiday Inn Express in Clarksville. We appreciate your feedback and hope to see you again in the future

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Seems like a new building—really fresh and clean. It felt great to stay there!
Stayed 2 nights in Jul 2023
Response from Leah Gm on Aug 3, 2023
Thank you for staying with us. We are happy to see you enjoyed yourself. We appreciate the feedback and hope to see you again in the future

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Tub/shower was much smaller than expected
Stayed 2 nights in Jul 2023
Response from Leah Gm on Aug 4, 2023
Thank you for your recent stay. We appreciate the feedback and hope to see you again in the future

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quite, comfortable, clean, great breakfast, friendly staff
Stayed 2 nights in Jul 2023
Response from Leah GM on Jul 26, 2023
We are happy to hear you had a great stay with us. We appreciate your feedback. Thank you for choosing our hotel.

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location
Stayed 1 night in Jul 2023
Response from Leah GM on Jul 26, 2023
Thank you for your recent stay at our hotel. We appreciate the feedback and hope you will chose our hotel in the future

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Leah GM on Jul 26, 2023
Thank you for your recent stay at our hotel. We appreciate the feedback and hope you will chose our hotel in the future

6/10 Okay

Daniel

Stayed 1 night in Jul 2023
Response from Leah GM on Jul 26, 2023
Thank you for your recent stay at our hotel. We appreciate the feedback and hope you will chose our hotel in the future

10/10 Excellent

Bettina

Traveled with partner
Large comfortable room.
Stayed 1 night in Jun 2023
Response from Leah GM on Jul 3, 2023
Thank you for your recent stay at our hotel. We appreciate the feedback and hope to see you again in the future

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Leah GM on Jul 3, 2023
Thank you for your recent stay at our hotel. We appreciate the feedback and hope to see you again in the future