Mean people suck and should not be in service indu
Posted Oct 13, 2016 on Hotels
Terrible service and treatment! These people should not be in the service industry! Arrived alone in the middle of the night approx 3 AM...exhausted from driving and too late to show up at friends house nearby, decided to get a room and some much needed rest. I'm disabled with a broken back and multiple injuries... I explained that to the woman/owner I think... The place was mostly empty. I asked for a ground floor room and a late checkout, since I got there so late and mornings are very difficultly for me to get up and move around...she was very grumpy and unpleasant to begin with, probably because I had to wake her up to check me in I figured... She puts me upstairs without an elevator, the farthest away even though I explained my injuries ... The room looked clean, but the smell was very unpleasant, musty, old grandpa smell... I was so tired and sore I didn't have the strength to go back and deal with this mean, negative woman. A few hours later I start getting calls from her while I'm asleep telling me to check out, that I can't have a late check out, and she's gonna start charging! She kept calling and screaming at me asking what I'm doing! I tried to explain that it's difficult for me to move in the mornings from pain and stiffness...she didn't listen or care...all about the money, and no humanity! It was the worst night sleep and hotel experience. This person should not be in the service industry! Or around people!!