Ratings based on 1,382 Verified Reviews

3.9 out of 5
76% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

No internet connection but they says they have one

Posted Nov 17, 2017
Pros: close to the beach
Cons: add internet connection
No internet connection and they told me that they will waive the resort fee but they did not. It is really disappointing.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Posted Nov 15, 2017
Modern, very clean, amazing views, best nightlife on the beach, live music all day, great private beach
4 out of 5
Recommended
for Everyone
by A verified traveler

Vacation time

Posted Oct 24, 2017
Pros: Room was nice and had a great little kitchenette in it. Pool, beach, and outdoor spaces were lovely.
Cons: Front desk staff
We recently stayed at the Shephards Beach Hotel in Clearwater. The pool, access to the beach, bar area, and overall outdoor space was great. The room was very nicely appointed- (The only thing I would say is that the air conditioner a bit loud at night), but overall a great experience. The restaurants onsite were very good and the wait staff was helpful. The front desk staff were not overly accommodating and had us wear these silly, paper wristbands (that no one else we saw were wearing) and told us if we lost them, we'd have to pay $25 ea to replace them. We wore them for the first 3 days and realized we were the only ones! We were told "It gives our guests access to all pool, beach and bar areas" but no one checked them and absolutely no one else wore them! It was a little ridiculous. The real stars of the staff were the valet, maids, waiters/waitresses. They were all excellent and very friendly and gracious. I'd suggest some lessons in hospitality in the front desk area of staffing. They were the only ones I'd say that were not friendly and were a bit rude at times. All that being said- we'd stay here again. (We'll just stay away from front desk area for any questions we may have as much as possible).
Comment from Hotel Management
Oct 26, 2017 by Chris, Hotel Management
Thank you so much for taking the time to visit Shephard's Beach Resort. We strive to exceed the expectations of all guests alike. We are sorry you felt some of our staff to be unpleasant a times. We will certainly address the behavior of our front desk to be sure they are well versed in handling any and every situation. Thank you for letting us know and we look forward to your next visit to Shephard's Clearwater Beach.
4 out of 5
Recommended
for Everyone
by A verified traveler from Central Florida

NICE HOTEL WALKING DISTANCE TO BEACH.

Posted Oct 22, 2017
Pros: Cleanliness
Cons: I like walking on the beach in the morning. Wasn't convenient to do here.
Hotel's beach is very small. Fits about 20 lounge chairs. If you walk out front door of hotel and walk about 2 blocks you are at Beach Walk of Clearwater Beach. Plenty of restaurants and stores within walking distance. Pool is a nice size, with waitress service, a bar and a tiki bar. Rooms are spacious. Hotel is in the quiet area of Clearwater Beach.
Comment from Hotel Management
Oct 23, 2017 by Chris J, Hotel Management
Thank you so much for taking the time to provide feedback on your recent visit. We are glad you enjoyed your stay. We strive to exceed the expectations of all guests alike. We can't wait for your next trip to Shephard's Beach Resort.
3 out of 5
by A verified traveler from Boston

Rude staff

Posted Oct 10, 2017
All of the waitresses and bar staff were extremely friendly and well trained, especially Taylor she was our cabana server and amazing. The hotel staff however left something to be desired. I called down because we'd run out of toilet paper, when the staff member showed up at our room id realized we needed batteries from the tv remote and asked for those too. He sighed and said we'd have to wait because he was in the middle of eating and didn't have time right now. Also I figured I'd be nice and bring down a box of trash we had in our room, I was told the dumpsters were full and I'd need to go empty it into any trash barrels I could find. I didn't pay 400 dollars so I could take out my own trash. Rude hotel staff all around, should take some lessons from your bartenders.
Comment from Hotel Management
Oct 19, 2017 by Front Office, Hotel Management
Thank you for staying at Shephard's Beach Resort. Please note we will be addressing this situation with the staff members involved. We take pride in providing excellent customer services alike.
4 out of 5
Recommended
for Everyone
by A verified traveler from Louisville,Ky.

Posted Oct 9, 2017
Pros: Checking in was a really nice experience with all the information she gave us.
Cons: Better service around the pool area, like getting you drinks.
Overall all stay was pleasant, however the bartenders on the evening of Oct.1st Sunday ( girl and man behind the bar, could have cared less to wait on us. I was sitting at the table and wanted to order dinner, went up to her and she said someone would come over to table and take our order, 30 mins. went buy and my sister and I finally walked up to bar to place order. He could have cared less to take our order. When we finally order, he handed us our soft drinks half full and when our food was brought to the bar, it sat there for awhile, where I watch him take a bite of his sandwich before he grabbed our food to bring over to our table. Needless to say , I left no TIP.
Comment from Hotel Management
Oct 19, 2017 by Shephard's Beach Resort, Hotel Management
Thank you so much for visiting Shephard's Beach Resort. We appreciate you taking the time to write a review and will be sharing this information with our staff to effectively correct the issues experienced moving forward. Please do not hesitate to contact any staff member if there is anything we can do for you. We take pride in providing excellent customer service.
5 out of 5
Recommended
for Everyone
by A verified traveler from wpb, fl

Great location, great diversity, family friendly

Posted Sep 20, 2017
This place has a nice private beach, on the inlet. jet skis are right there. rent a chair and umberella for the full day. on weekends it gets popping around 2pm, live music, bars, etc. we brought our 10yr old and she had fun. night club at nice and noise may bother you but with windows closed and ac running you could barely hear it from our 5th floor room. food wasnt great, and way too expensive. parking and valet were nice. hotel staff were nice. room was clean. overall a good time.
Comment from Hotel Management
Sep 20, 2017 by Chris, Hotel Management
Thank you for visiting Shephard's Beach Resort. We hope you have an opportunity to visit us again soon. Keep posted for fall promotions as we are gearing up for the cooler weather and festival months.
1 out of 5
by A verified traveler

Horrible and loud

Posted Sep 18, 2017
Worst working resort Climate sucks (ac) No wifi So loud
Comment from Hotel Management
Sep 20, 2017 by Chris, Hotel Management
We are sorry we failed to meet your expectations. Please note our secured wifi is of optimal capacity and requires a log in process for security purposes. We also would have been happy to have one of our on site HVAC techs evaluate any issue with your climate control and would do what ever necessary to be sure your needs are met.
5 out of 5
Recommended
for Everyone
by A verified traveler

50 th Birthday

Posted Sep 4, 2017
Recently stayed for a week at your resort for my birthday. The view was beautiful and the room was very clean. The staff was very friendly. The beach however had a lot of seaweed making it uncomfortable to swim / walk along. I enjoyed most of the entertainment except the techno band on Sunday night and I think there needs to be more dining choices. Overall my experience was very pleasant.
Comment from Hotel Management
Sep 6, 2017 by Chris, Hotel Management
Thank you for your review. We will consider your requests as we value your opinion. We appreciate you choosing Shephard's Beach Resort to celebrate your 50th birthday.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2017
Great beach, pool, live music, tiki bars and staff. Room was neat, clean and comfortable. Staff always helpful and friendly, food was great. Easy in/out parking. Be back soon !
Comment from Hotel Management
Aug 30, 2017 by Chris, Hotel Management
Thank you for staying at Shephards Beach Resort. Over the past 40 years our family owned establishment has taken pride in providing efficient and excellent customer services to all guest alike.