Ratings based on 30 Verified Reviews

3.5 out of 5
73% of guests recommend
3.8 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 8, 2017
This is our second stay. the grounds are very we'll kept the cabins could use a bit of Tlc and a few more supplies to help with cooking, also BBQ facilities for everyone to use would be helpful as it is difficult to cook on a hot plate. Overall I would recommend this place if you are camping with others and do not have an rv
Comment from Hotel Management
May 17, 2017 by management, Hotel Management
Hello, We cannot supply BBQ facilities due to insurance. We do supply all cooking supplies that is required in hotel kitchenettes but if you would like to see something different please let us know and we will see what we can do.
3 out of 5
Recommended
for Everyone
by A verified traveler from Eckville, Alberta

Hotel is close to Wells Gray Park.

Posted Sep 6, 2016
Very basic room.Heat issupplied with a tiny plug in unit.. No counter in the washroom..Very weak wifi.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 1, 2016
Staff worked hard under trying circumstances of long weekend.
Comment from Hotel Management
Jul 6, 2016 by Management, Hotel Management
Thank you we do our best to make sure everyone is happy.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place for families

Posted Jun 23, 2016
We had a great experience here. The staff was amazing and very accomadating. Our children loved it and kept asking if we could stay longer.
Comment from Hotel Management
Jul 6, 2016 by Management, Hotel Management
Thank you - We are always great full to hear that the families are having a great time.
4 out of 5
by adrian from Cooroy

Great stopover between Banff and Vancouver

Posted Jun 8, 2016 on Hotels
Good stop one hour north of Kamloops. Good bar and restaurant in complex.
Comment from Hotel Management
Jul 6, 2016 by Managment, Hotel Management
Thank you
4 out of 5
by Carlos from Surrey b.c.

The staff was very friendly.

Posted Jun 2, 2016 on Hotels
We were just passing through to go to visit my brother and family it was comfortable and close to a restuarante
Comment from Hotel Management
Jul 6, 2016 by Managment, Hotel Management
Glad you enjoyed your stay!
4 out of 5
by Janet from Edson, AB

Posted Jun 2, 2016 on Hotels
We really liked it. It was well kept, and clean, with a good supply of linens. The surroundings and grounds were beautiful and well maintained. The only improvements would be more comfortable beds, and better wifi.
Comment from Hotel Management
Jul 6, 2016 by Managment, Hotel Management
Thank you - I am glad you enjoyed your stay. I do apologize with the WIFI we have gone to a new provider and new system they are working hard on trying to figure out why the WIFI is still weak.
4 out of 5
by Gina from Colinton

Rough-and-ready comfort and hospitality

Posted May 25, 2016 on Hotels
We really enjoyed our four-day stay at Clearwater Valley Resort. It was an ideal base for our waterfall exploration. The Resort really suits its environ; don't expect 5 star accoutrements, don't even expect a reliable wifi signal. But are you visiting Wells Gray to play with devices or explore? You know the answer.
Comment from Hotel Management
Jul 6, 2016 by Managment, Hotel Management
Glad you enjoyed your stay!
2 out of 5
by A verified traveler from Edmonton

Rooms were not advertised correctly

Posted Sep 10, 2015
We chose this hotel at a higher price than others available because it offered a microwave; we were bringing our own dinner, as it was a stopover to our final destination. This hotel is part of a KOA campground and the check-in took a long time because there were many campers registering in front of us. When we checked in I confirmed that we had a microwave in the room - I was told that we did. When we got to our room, it was tiny and dark - and no microwave. I immediately went back and was told that there was nobody of authority available who could help me. I was told that microwaves are not advertised, as they are only for select rooms. (I checked through Expedia's website after this episode to confirm, and it states that Room Amenities (not only select rooms) include microwaves.) We finally got the owner on her cell phone and after much discussion, we were upgraded to a room with a microwave. Firstly I asked for a refund and said we'd go elsewhere, but because we booked through Expedia and not directly with the motel, this was not possible. The room we finally got was quite nice, although we could not get any heat (the room was cold). We were satisfied with the end result, but not at the cost of arguing to secure what was advertised to us when booking through Expedia. It was not a positive start to our holiday. I will definitely think twice before booking through Expedia again, or booking into a motel that is affiliated with a campground - especially a KOA.
4 out of 5
by A verified traveler

Fair enough

Posted Sep 1, 2015 on Hotels
It's good for a small family. The room we stay has kitchen and 3 beds which is perfect for us. Nice and quiet place. The front desk is not very friendly but overall the price and the service are fair enough.