Ratings based on 526 Verified Reviews

3.5 out of 5
62% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from st. petersbug

Not hot water

Posted Oct 1, 2017
Cold showers if you like and weirdos walking about in the parking lot
Comment from Hotel Management
Oct 3, 2017 by Hotel Management, Hotel Management
Terry, please accept our apology for the inconvenience and less than positive experience you had at our hotel. Your concern with regard to the maintenance issue has been shared with the team to check and fix it. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from Clearwater, FL Carillon Pkwy

AC

Posted Sep 4, 2017
The AC in the room was not getting cold enough at low temperature and TV remote was not program to the TV cable guide..
Comment from Hotel Management
Sep 5, 2017 by General Manager , Hotel Management
Maurice, thanks for staying with us and posting your feedback. We apologize for the issues you encountered with the air conditioning unit and the cable service in your room. Thanks for bringing this to our attention; our engineering staff will take care of this right away. We're glad you were our guest, and we hope you'll stay with us again for a better experience. Sincerely, General Manager
2 out of 5
by A verified traveler from Orlando, Fl

its a mess

Posted Aug 31, 2017
Pros: cost
Cons: cleanliness needs to be improved.
We had three rooms for 24 nights. had to move out of some rooms due to water not working. when it rained, the tv stopped working. Shower curtain was disgusting.
Comment from Hotel Management
Sep 2, 2017 by General Manager, Hotel Management
I am very sorry we failed to deliver the exceptional stay you deserved. We apologize for the inconvenience you had with your room and the amenities we offer. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
5 out of 5
by A verified traveler from St. Petersburg

Convenient and nice

Posted Aug 30, 2017
Pros: It makes you feel like you're home
Cons: Just more staff at night.
I chose this hotel because it's close to my job. But I love the fact that they provided anything i needed...dishes, extra blankets, sheets.. I would definitely stay there again.
Comment from Hotel Management
Aug 31, 2017 by General Manager, Hotel Management
Edythe, thank you for choosing Extended Stay America. It’s a pleasure knowing our location was convenient for your needs and had a great time being with us. We look forward to welcoming you back soon. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from TX

Needs repair

Posted Aug 23, 2017
Overall stay was ok! Room was def showing wear! Coating on bath tub was peeling off & mold along the edge of the tub & wall! Room was clean! The grounds are pretty well kept but they allow smoking anywhere & there are cigarette butts everywhere! In all the shrubs, on the steps, pretty much everywhere! They also allow smoking by the pool so not very accommodating for the non-smoking customers who are trying to relax & have to put up with the cigarette smoke & butts everywhere!!
Comment from Hotel Management
Aug 25, 2017 by General Manager, Hotel Management
Jon, thank you for being our guest and letting us know your overall experience was pleasant. With that said, I am sorry for the inconvenience you had here. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
4 out of 5
by Bobby from Clearwater

Very nice

Posted Aug 18, 2017 on Hotels
Very convenient
Comment from Hotel Management
Aug 20, 2017 by Manager, Hotel Management
Bobby, it was our pleasure having you as our guest at Extended Stay America. We are delighted to know you had a comfortable visit and loved our convenient location. We hope to welcome you back soon. Sincerely, General Manager
2 out of 5
by extended stay from Clearwater

Posted Aug 13, 2017 on Hotels
dirty
Comment from Hotel Management
Aug 15, 2017 by Manager, Hotel Management
Thank you for taking the time to review your stay. We make every effort to provide clean accommodations and excellent service, but we clearly fell short. We hope you will accept our apologies for not living up to your expectations and consider giving us another chance to prove ourselves on a future visit. Sincerely, General Manager
4 out of 5
by Ray

Home sweet home!

Posted Aug 11, 2017 on Hotels
This was a comfortable and spacious place. We were moving down to FL and brought alot of stuff which the room held oerfectly, and still gave us space to move about. The bed was comfy, and the bathroom was roomy! The staff was extremely helpful and friendly! I would stay here again!
Comment from Hotel Management
Aug 13, 2017 by Manager, Hotel Management
Ray, thank you for being our guest and for taking time to review your experience at Extended Stay America - Clearwater - Carillon Park. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks again for making us your preferred hotel, and we look forward to welcoming you back soon. Sincerely, General Manager
1 out of 5
by Evencio

Not good the plea

Posted Aug 9, 2017 on Hotels
No good
Comment from Hotel Management
Aug 11, 2017 by Manager, Hotel Management
Thank you for taking the time to review your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent experience you should always expect from us. Sincerely, General Manager
3 out of 5
by Norman

ok stay

Posted Aug 9, 2017 on Hotels
Our stay was ok! The staff was good besides the the GM got a little cranky sometimes, but you can blame it bc of some rid raf they deal with lol! Overall it was nice and we've rebooked 2x since
Comment from Hotel Management
Aug 11, 2017 by Manager, Hotel Management
Thank you for taking the time to share your feedback. Although you liked your overall stay, I am sorry for the inconvenience you experienced with our front desk service. We appreciate your review as it will help us to improve ourselves. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, General Manager