Exterior

Reviews of Holiday Inn Express Hotel & Suites Clearwater/Us 19 N, an IHG Hotel

2.5 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 459 out of 1007 reviews" "
Rating 8 - Good. 293 out of 1007 reviews" "
Rating 6 - Okay. 143 out of 1007 reviews" "
Rating 4 - Poor. 64 out of 1007 reviews" "
Rating 2 - Terrible. 48 out of 1007 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle, Detroit

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was awesome! Rooms very clean and organized
Stayed 2 nights in Mar 2024
Response from FOM on Mar 28, 2024
We are happy to hear that you had such a great stay with us! Hope to see you again if you decide to visit the area again.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FOM on Mar 28, 2024
Thank so much for the 5 out of 5 rating! We are pleased that you enjoyed your stay with us and would love to have you stay again when ever you are in the area.

10/10 Excellent

EMILY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with mostly everything. The only thing that I didn't enjoy much was the bed. It could have been softer. But all in all, would stay again because of the cleanliness and polite staff.
Stayed 2 nights in Mar 2024
Response from FOM on Mar 23, 2024
Thank you so much for the 5 out of 5 rating of our hotel, we also appreciate the review of our polite staff and clean property.

10/10 Excellent

Karan, Salem

Liked: Cleanliness, staff & service, property conditions & facilities
Close to major roads
Stayed 4 nights in Mar 2024
Response from FOM on Mar 23, 2024
We are glad to hear that you had a great time here at our Hotel! We take pride in providing greatcustomer service, we appreciate the time you took to give us this feedback.Hope you come stay with us again, kind regards.

8/10 Good

Kirk

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from FOM on Mar 23, 2024
Thank you for the 4 out of 5 rating! We hope that you enjoyed your stay with us and come back whenever you are in the area.

10/10 Excellent

Michelle, Fort Myers

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FOM on Mar 21, 2024
Thank you for the 5 out of 5 rating on your stay! We hope to have you stay with us again if you're ever in the area!

10/10 Excellent

Debra S

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, spacious and a good location
Stayed 3 nights in Mar 2024
Response from FOM on Mar 19, 2024
Thanks for the 5 out of 5 Debra! We hope that you stay with us again if you're ever in the area.

8/10 Good

Joan

Liked: Staff & service, property conditions & facilities
All in all everything was good except we didn’t have water one day. The hotel said the city shut off the water.
Stayed 2 nights in Mar 2024
Response from FOM on Mar 14, 2024
Thank you for the 4 out of 5 review of your stay at our hotel, we are please to know that you a had an overall great stay. We are sorry about the water issue and know that this was a one off incident, we hope that you come back whenever you are in the area!

10/10 Excellent

Katie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for three nights and it was great! Comfortable beds, great breakfast and convenient location. Would definitely stay again!
Stayed 3 nights in Mar 2024
Response from FOM on Mar 9, 2024
We’re delighted to know you would choose our Hotel on your next visit to theClearwater area. Thank you for the five-star review and the compliments on our helpful staff and convenient location with plenty of activities at a walk-in distance.We hope to see you again!

8/10 Good

Mario

Liked: Staff & service
Close to all the MLB pre-season game parks
Stayed 1 night in Feb 2024
Response from FOM on Mar 6, 2024
Thank you for staying with us at our hotel. We are so pleased that you’ve allowed us anopportunity to host you. We are so happy knowing that you had anexcellent experience, and we thank you for taking the time to share. On behalf of all of us, we invite youto join us as our valued guest on your next trip to Clearwater.

2/10 Terrible

Jennifer

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is very dated photos on the website do not reflect the current property. Checked in with my parents , Husband and 2 small children . Hotel has a single dated elevator. Got to our room on the top floor (4th) and passed a room that was boarded up the hall smelled very musty . Opened our room door to be hit in the face with a wall of weed smell. Property didn’t have any other rooms available and we ended up having to find a new hotel for the next 2 days . Not a great experience
Stayed 2 nights in Feb 2024
Response from FOM on Mar 2, 2024
This review seems to be about another property, we have two working elevators here at our hotel. We also don't have any rooms boarded up anywhere here. Please let me know the location or address of the property that you are talking about.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Would use this location again.
Stayed 3 nights in Feb 2024
Response from FOM on Feb 28, 2024
Thank you for the 5 out of 5 review of our property, please consider staying with us again!

8/10 Good

Leonard, Colorado Springs

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelled funny, but staff was good and helpful. Internet was good.
Stayed 4 nights in Feb 2024
Response from FOM on Feb 26, 2024
Thank you for taking the time to leave us a review of your stay with us. We appreciate all the feedback that you have given us and we use this and learn from it. We hope to see you again!

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from FOM on Feb 26, 2024
Thanks for the 5 star review of our property, we are pleased that you enjoyed your stay and would love to have you back whenever you are in the Clearwater, FL area.

10/10 Excellent

Joy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traffic noise was annoying as facility is right along side the highway. Room was clean. Bed comfortable but squeaky when you laid down. Staff were friendly. One particular staff member, I believe her name was Brendalyn (she had a lot of facial jewelry) was very helpful and advised me of different dolphin boat excursions, restaurants.
Stayed 4 nights in Feb 2024
Response from FOM on Feb 24, 2024
Thank you for the great review and kind words about Brandalynn! We are pleased that you had an overall great stay. We will look into the beds to see if they need to be replaced.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Feb 2024
Response from FOM on Feb 24, 2024
Thank you for the 5 star review! We appreciate you choosing our property and would hope that you choose us again if you are ever in the Clearwater, FL area.

8/10 Good

Ellette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from FOM on Feb 15, 2024
Thank you for staying with us at our hotel. We are so pleased that you’ve allowed us anopportunity to host you. We are so happy knowing that you had anexcellent experience, and we thank you for taking the time to share. On behalf of all of us, we invite youto join us as our valued guest on your next trip to Clearwater.

8/10 Good

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent front desk staff.
Stayed 1 night in Jan 2024
Response from FOM on Feb 2, 2024
Thank you for staying with us at our hotel. We are so pleased that you’ve allowed us anopportunity to host you. We are delighted to learn that our accommodations suited you so well. We areso happy knowing that you had an excellent experience, and we thank you for taking the time to share.On behalf of all of us, we invite you to join us as our valued guest on your next trip to Clearwater.

10/10 Excellent

Scott

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is adequate.
Stayed 1 night in Feb 2024
Response from FOM on Feb 2, 2024
Thank you for staying with us at our hotel. We are so pleased that you’ve allowed us anopportunity to host you. We are delighted to learn that our accommodations suited you so well. We areso happy knowing that you had an excellent experience, and we thank you for taking the time to share.On behalf of all of us, we invite you to join us as our valued guest on your next trip to Clearwater.

8/10 Good

richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The highway nearby is loud.
Stayed 4 nights in Jan 2024
Response from FOM on Feb 2, 2024
Thank you for staying with us at our hotel. We are so pleased that you’ve allowed us anopportunity to host you. We are so happy knowing that you had anexcellent experience minus the highway noise that we sometimes get. We hope that you stay with us again whenever you are in the Clearwater, FL area!

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from FOM on Jan 24, 2024
Thank you for staying with us at our hotel. We are so pleased that you’ve allowed us anopportunity to host you. We are delighted to learn that our accommodations suited you so well. We areso happy knowing that you had an excellent experience, and we thank you for taking the time to share.On behalf of all of us, we invite you to join us as our valued guest on your next trip to Clearwater.

10/10 Excellent

Lyndsey

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, quiet & comfortable
Stayed 2 nights in Jan 2024
Response from FOM on Jan 17, 2024
Thank you for staying with us at our hotel. We are so pleased that you’ve allowed us anopportunity to host you. We are delighted to learn that our accommodations suited you so well. We areso happy knowing that you had an excellent experience, and we thank you for taking the time to share. On behalf of all of us, we invite you to join us as our valued guest on your next trip to Clearwater.

10/10 Excellent

Vicente

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close by to my family members and love the area
Stayed 2 nights in Dec 2023
Response from FOM on Jan 9, 2024
Dear valued guest,We’re delighted to know you would choose our Hotel on your next visit to theClearwater area. Thank you for the five-star review and the compliments on our helpful staff and convenient location with plenty of activities at a walk-in distance.We hope to see you again!

6/10 Okay

Andrew

Bla
Stayed 1 night in Dec 2023
Response from FOM on Jan 9, 2024
On behalf of our hotel we would like to know if you wouldn't mind giving us a little more feedback from you experience with us. Thank you staying with us!

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOD LOCATION, NICE ROOM, GREAT SERVICE, GREAT BREAKFAST.
Stayed 1 night in Dec 2023
Response from FOM on Jan 9, 2024
Thank you for staying with us at our hotel. We are so pleased that you’ve allowed us anopportunity to host you. We are delighted to learn that our accommodations suited you so well. We areso happy knowing that you had an excellent experience, and we thank you for taking the time to share.On behalf of all of us, we invite you to join us as our valued guest on your next trip to Clearwater.

10/10 Excellent

khaled

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from FOM on Jan 9, 2024
Thank you for staying with us at our hotel. We are so pleased that you’ve allowed us anopportunity to host you. We are delighted to learn that our accommodations suited you so well. We areso happy knowing that you had an excellent experience, and we thank you for taking the time to share.On behalf of all of us, we invite you to join us as our valued guest on your next trip to Clearwater.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very friendly. My room was very clean as was the hotel itself. Breakfast is always one of the best.
Stayed 2 nights in Dec 2023
Response from FOM on Jan 9, 2024
Thank you for staying with us at our hotel. We are so pleased that you’ve allowed us anopportunity to host you. We are so happy knowing that you had anexcellent experience, and we thank you for taking the time to share. On behalf of all of us, we invite youto join us as our valued guest on your next trip to Clearwater.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from FOM on Jan 9, 2024
Thank you for staying with us at our hotel. We are so pleased that you’ve allowed us anopportunity to host you. We are so happy knowing that you had anexcellent experience, and we thank you for taking the time to share. On behalf of all of us, we invite youto join us as our valued guest on your next trip to Clearwater.

6/10 Okay

Gregory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed mattress way to soft, need more firm to allow comfortable sleep ! Also security safe in room not secured to wall , could be removed easily with amy contents, not much of a use as provided
Stayed 2 nights in Dec 2023
Response from FOM on Jan 9, 2024
We are sorry to here about your experience at our hotel, we would like you to know that all feedback is reviewed and taken into consideration. Thank you for staying with us!

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are familiar with the area and willingness to offer dining options. Also liked the breakfast in the morning. One area to be improved is the flooring in the elevator next to lobby check in. The other elevator was out of service during my stay. Thanks
Stayed 2 nights in Dec 2023
Response from FOM on Jan 9, 2024
Thank you for staying with us at our hotel. We are so pleased that you’ve allowed us anopportunity to host you. We are delighted to learn that our accommodations suited you so well. We areso happy knowing that you had an excellent experience, and we thank you for taking the time to share.On behalf of all of us, we invite you to join us as our valued guest on your next trip to Clearwater

10/10 Excellent

Angela N

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Dec 2023
Response from FOM on Jan 9, 2024
Dear Angela N,We’re delighted to know you would choose our Hotel on your next visit to theClearwater area. Thank you for the five-star review and the compliments on our helpful staff and convenient location with plenty of activities at a walk-in distance.We hope to see you again!

6/10 Okay

Pauline

Stayed 2 nights in Dec 2023
Response from FOM on Jan 9, 2024
We hope that you give us more feedback on your stay with us so that we can better serve you and others in the future!

10/10 Excellent

Chasity

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from FOM on Jan 9, 2024
Dear Chasity,We’re delighted to know you would choose our Hotel on your next visit to theClearwater area. Thank you for the five-star review and the compliments on our helpful staff and convenient location with plenty of activities at a walk-in distance.We hope to see you again!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place and location, with plenty of restaraunts nearby!
Stayed 1 night in Dec 2023
Response from FOM on Jan 9, 2024
Thank you for staying with us at our hotel. We are so pleased that you’ve allowed us anopportunity to host you. We are so happy knowing that you had an excellent experience, and we thank you for taking the time to share. On behalf of all of us, we invite you to join us as our valued guest on your next trip to Clearwater.

10/10 Excellent

DONALD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from FOM on Dec 6, 2023
Dear Donald,We are glad to hear that you had a great time here at our Hotel! We take pride in providing greatcustomer service, we appreciate the time you took to give us this feedback.Hope you come stay with us again, kind regards.

10/10 Excellent

Reinaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Near the place I am going and easy to find
Stayed 1 night in Nov 2023
Response from FOM on Nov 29, 2023
Dear Reinaldo,Thank you for staying with us at our hotel. We are so pleased that you’ve allowed us anopportunity to host you. We are delighted to learn that our accommodations suited you so well. We areso happy knowing that you had an excellent experience, and we thank you for taking the time to share.On behalf of all of us, we invite you to join us as our valued guest on your next trip to Clearwater, FL.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, I loved the laundry facilities and our room was exactly what we needed for 5 nights.
Stayed 6 nights in Nov 2023
Response from FOM on Nov 28, 2023
Dear Amanda,Thank you for staying with us at our hotel. We are so pleased that you’ve allowed us anopportunity to host you. We are so happy knowing that you had anexcellent experience, and we thank you for taking the time to share. On behalf of all of us, we invite youto join us as our valued guest on your next trip to Clearwater.

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and Big Rooms
Stayed 1 night in Oct 2023
Response from FOM on Nov 28, 2023
Dear Anthony,We are glad to hear that you had a great time here at our Hotel! We take pride in providing greatcustomer service, we appreciate the time you took to give us this feedback.Hope you come stay with us again, kind regards.

10/10 Excellent

Sefika

Stayed 2 nights in Nov 2023
Response from FOM on Jan 9, 2024
Thank you for staying with us at our hotel. We are so pleased that you’ve allowed us anopportunity to host you. We are delighted to learn that our accommodations suited you so well. We areso happy knowing that you had an excellent experience, and we thank you for taking the time to share.On behalf of all of us, we invite you to join us as our valued guest on your next trip to Clearwater

10/10 Excellent

Hector

Good services
Stayed 1 night in Nov 2023
Response from FOM on Nov 25, 2023
Dear Hector,Thank you for staying with us at our hotel. We are so pleased that you’ve allowed us anopportunity to host you. We are so happy knowing that you had anexcellent experience, and we thank you for taking the time to share. On behalf of all of us, we invite youto join us as our valued guest on your next trip to Clearwater.

6/10 Okay

Sean Seungwon

Traveled with family
Liked: Amenities
Noisy heater
Stayed 1 night in Nov 2023
Response from FOM on Nov 25, 2023
Dear Sean Seungwon,Thank you for taking the time to tell us about your experience at Holiday Inn Express! Come see us again!

10/10 Excellent

Stephen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from FOM on Nov 25, 2023
Dear Stephen,Thank you for staying with us at our hotel. We are so pleased that you’ve allowed us anopportunity to host you. We are so happy knowing that you had anexcellent experience, and we thank you for taking the time to share. On behalf of all of us, we invite youto join us as our valued guest on your next trip to Clearwater.

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from FOM on Nov 25, 2023
Dear Kevin,We are glad to hear that you had a great time here at our Hotel! We take pride in providing greatcustomer service, we appreciate the time you took to give us this feedback.Hope you come stay with us again, kind regards.

10/10 Excellent

Jason

Stayed 1 night in Oct 2023
Response from FOM on Dec 6, 2023
Dear Jason,We are glad to hear that you had a great time here at our Hotel! We take pride in providing greatcustomer service, we appreciate the time you took to give us this feedback.Hope you come stay with us again, kind regards.

10/10 Excellent

Lola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from FOM on Nov 29, 2023
Dear Lola,We are glad to hear that you had a great time here at our Hotel! We take pride in providing greatcustomer service, we appreciate the time you took to give us this feedback.Hope you come stay with us again, kind regards.

10/10 Excellent

Margaretq, Frankfort

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a nice place good breakfast
Stayed 1 night in Oct 2023
Response from FOM on Nov 29, 2023
Dear Margaretq,Thank you for staying with us at our hotel. We are so pleased that you’ve allowed us anopportunity to host you. We are delighted to learn that our accommodations suited you so well. We areso happy knowing that you had an excellent experience, and we thank you for taking the time to share.On behalf of all of us, we invite you to join us as our valued guest on your next trip to Clearwater, FL.

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from FOM on Nov 29, 2023
Dear Debra,Thank you for staying with us at our hotel. We are so pleased that you’ve allowed us anopportunity to host you. We are so happy knowing that you had anexcellent experience, and we thank you for taking the time to share. On behalf of all of us, we invite youto join us as our valued guest on your next trip to Clearwater.

10/10 Excellent

Fouad

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean
Stayed 3 nights in Oct 2023
Response from FOM on Nov 29, 2023
Dear Fouad,We are glad to hear that you had a great time here at our Hotel! We take pride in providing greatcustomer service, we appreciate the time you took to give us this feedback.Hope you come stay with us again, kind regards.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was helpful and friendly. The room was clean and comfortable.
Stayed 2 nights in Oct 2023
Response from FOM on Nov 29, 2023
Dear Keith,Thank you for staying with us at our hotel. We are so pleased that you’ve allowed us anopportunity to host you. We are so happy knowing that you had anexcellent experience, and we thank you for taking the time to share. On behalf of all of us, we invite youto join us as our valued guest on your next trip to Clearwater.

10/10 Excellent

TAMMY, Hayward

Stayed 1 night in Oct 2023
Response from FOM on Nov 25, 2023
Dear Tammy,We are glad to hear that you had a great time here at our Hotel! We take pride in providing greatcustomer service, we appreciate the time you took to give us this feedback.Hope you come stay with us again, kind regards.