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Reviews of Best Way Inn Cleburne TX

2.5 out of 5
Best Way Inn Cleburne TX
1970 W. Henderson St., Cleburne, TX

Reviews

8.0

Very Good

Rating 10 - Excellent. 130 out of 334 reviews" "
Rating 8 - Good. 114 out of 334 reviews" "
Rating 6 - Okay. 45 out of 334 reviews" "
Rating 4 - Poor. 22 out of 334 reviews" "
Rating 2 - Terrible. 23 out of 334 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and clean. Staff was very nice.
Stayed 3 nights in Apr 2024
Response from Best Way Guest Relations. on Apr 15, 2024
David, Thanks to stay with us.

6/10 Okay

Deanna, Houston

Traveled with family
Liked: Cleanliness
The cleaning lady tried to open our door without knocking when we were in the room. The bottom of the bathroom door was all shredded. The lobby bathroom was out of order. The sitting area by the lobby had rugs and stuff all stored in it. It was mostly clean.
Stayed 2 nights in Mar 2024
Response from Best Way Guest Relations. on Apr 4, 2024
we are very sorry for your uncomfortable stay, we are doing renovation. we did put you in the room under one minute in the room Also you are not the registerd guest to our hotel you booked the room with us. Thanks to stay with us.

10/10 Excellent

Janis, Newman

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no problem parking. I have left my business truck and have had no problems.
Stayed 1 night in Feb 2024
Response from Best Way Guest Relations. on Feb 26, 2024
Thanks to stay with us see you again.

6/10 Okay

Remigio

Stayed 1 night in Feb 2024
Response from Best Way Guest Relations. on Mar 22, 2024
Sorry, but you are not our registerd guest to our Hotel. Thanks

6/10 Okay

Mike, Fort Worth

Stayed 1 night in Jan 2024
Response from Best Way Guest Relations. on Jan 17, 2024
Thanks to stay with us Mr.Mike.

10/10 Excellent

Mindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Best Way Guest Relations. on Jan 8, 2024
Thanks to stay with us we see you again when you are around this aeria

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
When traveling on business, I look for value. Amenities are low here and you won't hang out in the lobby. The lady at the desk was pleasant. My room was clean and nice. Proximity to the highway was excellent. You won't walk there but Cleburne is very close for restaurants and items you forgot. Safe surroundings. I highly recommend it if you want a comfortable, quiet, clean place.
Stayed 4 nights in Nov 2023
Response from Best Way Guest Relations. on Nov 8, 2023
Thanks Mark to stay with us we see you again when you around come to cleburne. Thanks.

6/10 Okay

Jacobo Roberto

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Best Way Guest Relations. on Nov 8, 2023
Thanks to be our guest and thanks for staying with us.

6/10 Okay

Misty

Stayed 1 night in Oct 2023
Response from Best Way Guest Relations. on Nov 22, 2023
Thanks to stay with us.

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Best Way Guest Relations on Oct 23, 2023
Thanks to stay with us.

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible and great service. Spacious and clean room for a decent price
Stayed 1 night in Oct 2023
Response from Best Way Guest Relations on Oct 21, 2023
Thanks to stay with us. Thanks.

10/10 Excellent

Sharen

Stayed 1 night in Oct 2023
Response from Best Way Guest Relations on Nov 4, 2023
Sharen thanks to stay with us. See you again.

2/10 Terrible

Chelsea

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Best Way Guest Relations on Oct 2, 2023
Sorry for the unconvience this is the second feedback we explain you we are doing renovation, also you are only in the room for less than 10 minitues and you ask for refund and we credit back to your account. Its done we not need your feed back if you not stayed with us. We will try our best to reslove the issue.Thanks.

6/10 Okay

William, Spokane

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Lobby is locked, guests cant enter lobby. Which means no breakfast offerings either. When i asked she about that i got a donut in plastic and a granola bar passed through the slot. They will only interact with you throw the small 3inch hole in the glass like your in a prison. The hotel is freshley remodeled but they used couches that have no cushions like lawn chair equipment Check in experience makes you feel like your at an hourly hotel. They are so worried about the AC getting out of front office they block the hole to pass your cards/ID through with a pillow. So you have to call the number on wall to get ahold of someone mid afternoon.
Stayed 1 night in Sep 2023
Response from Best Way Guest Relations on Sep 28, 2023
Thanks to stay with us.

8/10 Good

Joseph

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very accessable to nearby Hill College.
Stayed 1 night in Sep 2023
Response from Best Way Guest Relations on Sep 14, 2023
Hi Joseph, thanks to be our guest and thanks to stay with us.

10/10 Excellent

Mordechai

Stayed 2 nights in Aug 2023
Response from Best Way Guest Relations. on Sep 2, 2023
Mordechai thanks to stay with us. We appericeate your feed back. Thanks.

10/10 Excellent

Seleste

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Best Way Guest Relations on Aug 22, 2023
Thanks to stay with us we will see you when you visit Cleburne.Thanks.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Uncomfortable
Floors felt nasty to walk on. The room was very humid and made the beds feel damp. How do 2 people split 3 pillows?
Stayed 1 night in Jun 2023
Response from Best Way Guest Relations on Jun 17, 2023
Thanks to stay with us, if you ask for more pillows we will provide more pillows, only weather we cannot change sorry its summer time.

10/10 Excellent

RaiLynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Best Way Guest Relations on Jun 13, 2023
thank you so much to stay with us.See you again.

10/10 Excellent

Leland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Best Way Guest Relations on Jun 2, 2023
Thanks to stay with us, see you again. Thanks.

4/10 Poor

Sergio

Disliked: Staff & service
Stayed 1 night in May 2023
Response from Best Way Guest Relations on May 29, 2023
Sorry for the unplesent stay we will try to make it better. Thanks to stay with us.

6/10 Okay

Jennifer

Stayed 1 night in May 2023
Response from Best Way Guest Relations on May 12, 2023
Hi Jennefer thanks to stay at Best-Way See you again.

2/10 Terrible

Kasey

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Hair found in room. The lady up front is unwelcoming, mean, and lazy. Don't stay. Place sucks.
Stayed 1 night in May 2023
Response from Best Way Guest Relations on May 9, 2023
Thanks for your comments, first of all you are not our registerd guest and we checked our RES WE not checked in name Kasey in our hotel registerd guest. Thanks.

10/10 Excellent

Leon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed one night at Best Way Cleburne. I was very impressed with the hotel. It was clean, quiet and comfortable. The air conditioner worked well. I did not have interaction with any staff so I cannot comment on that area. Only complaint I have is that the website says continental breakfast and there was none. But for the price of the room I would not expect to have free breakfast. We plan to stay at Best Way the next time we are in the Cleburne area.
Stayed 1 night in Apr 2023
Response from Best Way Guest Relations on May 3, 2023
Thanks for to stay with us and we will see you again.

4/10 Poor

Verified traveler

Disliked: Cleanliness
Important
Stayed 1 night in Apr 2023
Response from Best Way Guest Relations on Apr 18, 2023
Thanks to stay with us.

10/10 Excellent

Sharen

Liked: Cleanliness, staff & service, property conditions & facilities
Is great place to stay for 1-2 nights while traveling. Always clean!
Stayed 1 night in Apr 2023
Response from Best Way Guest Relations on Apr 7, 2023
Thanks Sharen to stay with us.

10/10 Excellent

Maurice

Stayed 1 night in Nov 2022

8/10 Good

Hanna

Stayed 4 nights in Nov 2022

10/10 Excellent

Tammy

Stayed 1 night in Oct 2022
Response from Best Way Guest Relations on Oct 30, 2022
Thanks you to stay with us, see you again. Thanks.

2/10 Terrible

Porfirio

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Property looked promising from the outside but once inside it was the opposite. No staff around when you check in. The room was questionable as to sleep under the covers or not. Pillow cases looked yellow/dirty and they were flat. Breakfast was very disappointing, all they had was cereal and pb&j (jar) and bread. First and last time staying at that place.
Stayed 1 night in Oct 2022
Response from Best Way Guest Relations on Oct 24, 2022
We are very sorry we will upgrade our service thanks to stay with us.

6/10 Okay

Ethan

Stayed 1 night in Oct 2022

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Kind of a sketchy feeling entrance and check in. Tiny lobby area with staff all behind glass like a prison or something...
Stayed 1 night in Oct 2022
Response from Best Way Guest Relations on Oct 23, 2022
Thanks to stay with us see you again.

10/10 Excellent

Edward

Stayed 1 night in Oct 2022
Response from Best Way Guest Relations on Oct 12, 2022
Thanks to stay with us. See you again. Thanks.

6/10 Okay

Tracy

Disliked: Staff & service, amenities
Not a welcoming enviroment.
Stayed 1 night in Oct 2022
Response from Best Way Guest Relations on Oct 10, 2022
Sorry and thanks to stay with us.

8/10 Good

Ernest

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast
ok
Stayed 3 nights in Oct 2022
Response from Best Way Guest Relations on Oct 7, 2022
Thanks to stay with us.

8/10 Good

Ruth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very clean and friendly place. Breakfast is very limited, white bread toast and Frosted Flakes, but for what it cost, it was worth it. The lady at the desk was very nice.
Stayed 1 night in Oct 2022
Response from Best Way Guest Relations on Oct 4, 2022
Thanks to stay with us see you again.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst motel ever!
The owner was so horrible to us! She hung up on me before we got there and then when i asked a question about the charge on my card she started screaming at me telling me she was not going to explain anything else to me at 1 in the morning because we woke her up! Do not stay here!
Stayed 1 night in Oct 2022
Response from Best Way Guest Relations on Oct 7, 2022
Thanks but we explain you, card decline 3 times its not about woke up but about decline card 3 times. SORRY.

8/10 Good

Sarah

Stayed 1 night in Oct 2022
Response from Best Way Guest Relations on Oct 4, 2022
Thanks to be our guest.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. You could tell that it was newly renovated. Very nice hotel stay! Highly recommend.
Stayed 2 nights in Sep 2022
Response from Best Way Guest Relations on Oct 3, 2022
Thanks for your comments and thanks to stay with us.

4/10 Poor

Thelma

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2022
Response from Best Way Guest Relations on Oct 4, 2022
Sorry we checked we not had any GUEST STAYED under this name or booked the room with hotel.com

8/10 Good

Hanna

Business traveler
Liked: Cleanliness, staff & service
Nice enough for the price, some gym equipment was out of order, breakfast was sub par. Managment was very nice!
Stayed 1 night in Sep 2022
Response from Best Way Guest Relations on Oct 3, 2022
Thanks to stay with us.

4/10 Poor

Kiko

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It’s quiet I like the view.
Stayed 1 night in Sep 2022
Response from Best Way Guest Relations on Sep 26, 2022
Thanks.

8/10 Good

Larry

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Best Way Guest Relations on Sep 21, 2022
Thanks to stay with us.

10/10 Excellent

Maricris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2022
Response from Best Way Guest Relations on Sep 16, 2022
Thank you so much to be our guest take care and we see you again. THANKS.

10/10 Excellent

Kimberly

Stayed 1 night in Sep 2022
Response from Best Way Guest Relations on Sep 13, 2022
Thanks to stay with us. Thanks.

2/10 Terrible

Kristin

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Maricris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2022
Response from Best Way Guest Relations on Sep 7, 2022
Thanks to be our guest. You have a Bless Day.

8/10 Good

William

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
It was good. The lobby was locked in the morning, so there was no breakfast. Other than that, everything was okay.
Stayed 1 night in Aug 2022
Response from Best Way Guest Relations on Aug 29, 2022
Thank you so much to stay with us. Yes we have breakfast from 7.00 A.M TO 9.00 A.M

8/10 Good

Craig

Liked: Cleanliness, staff & service
Nothing really unique. Always quiet, which is good. It is what it is for the price. Good locatioj, near lots of stores and places to eat.
Stayed 1 night in Aug 2022
Response from Best Way Guest Relations on Aug 26, 2022
Thanks to stay with us.

8/10 Good

Hector

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wifi doesn't work
Stayed 1 night in Aug 2022
Response from Best Way Guest Relations on Aug 25, 2022
Thanks to stay with us, sorry about wifi,but it was working perfectly we have three options with the highest signal.