Ratings based on 222 Verified Reviews

3.4 out of 5
58% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel

Posted Dec 29, 2017
loved staying here but i thought i would die walking to my car due to the parking lot nit being shoveled.
Comment from Hotel Management
Dec 30, 2017 by Hotel Management, Hotel Management
Thanks for the kind review of Extended Stay America. We appreciate you for confirming you had a great stay with us and that our offerings were to your satisfaction. However, we are sorry for any inconvenience you had while being here. It was a pleasure to have you as our guest and we hope to see you again soon. Sincerely, Hotel Management
2 out of 5
by A verified traveler from NY

Cheap service

Posted Oct 26, 2017
They charged for a second towel and wouldn't clean the room even once over 4 days.
Comment from Hotel Management
Oct 28, 2017 by Hotel Management, Hotel Management
Mike, we are sorry for the issues you experienced during your stay. We regret that we failed to communicate our hotel policies at the time of check-in. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We have shared your feedback with our front desk team to ensure a better experience going forward. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
5 out of 5
by Heather

Posted Oct 9, 2017 on Hotels
Comment from Hotel Management
Oct 12, 2017 by Manager, Hotel Management
Heather, thank you for taking the time out of your busy schedule to post a wonderful rating regarding your experience at Extended Stay America. We appreciated having you as our guest and look forward to welcoming you back on your next trip to the city. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Posted Sep 26, 2017 on Hotels
Comment from Hotel Management
Sep 28, 2017 by Manager, Hotel Management
Thank you for your review. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
4 out of 5
by Julius

Posted Sep 17, 2017 on Hotels
Comment from Hotel Management
Sep 19, 2017 by Manager, Hotel Management
Julius, thank you for your kind rating and letting us know your stay at Extended Stay America was pleasant. Thanks again for being our guest, and we hope you will allow us to be of your service again in the future. Sincerely, General Manager
4 out of 5
by Dan

Posted Sep 11, 2017 on Hotels
Comment from Hotel Management
Sep 13, 2017 by Manager, Hotel Management
Dan, thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 11, 2017
Nice hotel with comfortable room! Would recommend to others!
Comment from Hotel Management
Sep 11, 2017 by General Manager, Hotel Management
Thank you for sharing your experience at Extended Stay America. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with your well-appointed room. We appreciate you recommending us and look forward to welcoming you back soon. Sincerely, General Manager
5 out of 5
by David

All good

Posted Aug 26, 2017 on Hotels
All good.
Comment from Hotel Management
Aug 28, 2017 by Manager, Hotel Management
David, thank you for the brilliant rating. It was a pleasure serving you, and we would like you to visit Extended Stay America again to experience the same hospitality on a future date. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from from phx az

Posted Aug 24, 2017
Need to fix the bathroom door Found hairs in the clean sheets A/C kept turning on and off
Comment from Hotel Management
Aug 25, 2017 by General Manager, Hotel Management
Thank you for being our guest and letting us know your overall visit was pleasant. However, we’re sorry for the inconvenience you had here. I have shared your feedback with my entire team and will use it as a training tool to improve our performance moving forward. We hope the positive aspects of your visit will encourage you to return to our hotel. Sincerely, General Manager
3 out of 5
by A verified traveler

Inexpensive but not quite functional

Posted Aug 23, 2017
With budget hotels there is a great variety of ones that are bare-bones but very convenient and functional, and others that seem to struggle to provide even basic services like a clean, working facility. This hotel is mostly in the latter category. Wifi is spotty, the shower didn't work well, etc. But the staff I met tried to deal with these problems cheerfully (wifi problem was resolved, the shower issue wasn't). So, you get what you pay for, and maybe a little less. NOTE: there is another Extended Stay America hotel only about a mile from this one, so be sure to type in the actual address in your GPS and not just the hotel name or you may end up at the wrong one, like I did. :-)
Comment from Hotel Management
Aug 25, 2017 by General Manager , Hotel Management
We appreciate your stay and for taking time to leave feedback. It's great to read about the enjoyable aspects of your visit, and we apologize for the difficulties you experienced. Your review will be discussed with the management team to make necessary corrections. We appreciate your comments and hope to have another opportunity to welcome you back soon. Sincerely, General Manager