Ratings based on 788 Verified Reviews

4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient to CLE. Quiet

Posted May 18, 2017
Easy check in. Fine room. Well prepared breakfast
5 out of 5
by A verified traveler

Posted Apr 23, 2017 on Hotels
Comment from Hotel Management
May 6, 2017
Thank you for your feedback! We are happy to learn your stay was excellent! Should your travels bring you back to the area, please consider us your number one choice! Sincerely, Ashley McComis Assistant Manager
4 out of 5
by Lynn

Posted Apr 10, 2017 on Hotels
Took 16 year old daughter to rock & roll hall of fame, on a whim. Good price on hotel for last minute idea, & only about 20 min from r&r hof. Hotel staff was pleasant. Ate at hotel. Food was good. Waitress service a little slow, but they were friendly. Personal preference - the pillows were way too soft. Have to bring my own next tIme. But I would stay there again if it chanced that way. No major complaints.
Comment from Hotel Management
Apr 21, 2017
Lynn, We have reviewed your comments and ratings from your recent stay and would appreciate the opportunity to discuss your experience at our property. Please never hesitate to contact the front desk with any special requests in the future. Please feel free to reach me directly at your earliest convenience. In Hospitality, Ashley McComis
4 out of 5
by Teri

Doesn't disappoint!

Posted Apr 8, 2017 on Hotels
Centrally located close to the airport but kind of isolated from food choices. Thank goodness there is a restaurant in house. I enjoyed it and will go again. The staff is great as well
Comment from Hotel Management
Apr 21, 2017
Greetings Teri, Thank you for taking the time out of your day to provide feedback regarding your recent stay at Hilton Garden Inn-Cleveland Airport. We have read your comments and appreciate you've provided us the gift of your feedback. We hope, should your travels find you back in the Cleveland area, Hilton Garden Inn-Cleveland Airport will be your hotel of choice. In Hospitality, Ashley McComis
4 out of 5
by A verified traveler

Posted Apr 4, 2017 on Hotels
I needed to use the airport shuttle in the AM. Desk knew I was coming, but didn't call me when it was leaving. I got to front door 2 minutes late and had to wait another 30 minutes for shuttle.
Comment from Hotel Management
May 6, 2017
We are so sorry to have fallen short of your expectations and appreciate you brining this matter to our attention. Being an airport property we are consistently dropping off guests to and from the airport. It is important our shuttles leave on time. I understand a phone call would have been nice. We will address this with the team. If you want to discuss the matter further, please do not hesitate to contact the property at your convenience. Regards, Ashley McComis Assistant General Mnaager
4 out of 5
by Sharon

This traveler left a rating score only Posted Mar 27, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice property

Posted Mar 21, 2017 on CheapTickets
Short stay but very nice, clean, friendly and quite.
4 out of 5
by William

Posted Mar 19, 2017 on Hotels
Comment from Hotel Management
May 6, 2017
William, Thank you for your gift of feedback! We appreciate you taking the time to share your most recent experience. If you would like to discuss your stay further, please feel free to contact the hotel. We sincerely hope to see you if and when your travels bring you back to Cleveland! In Hospitality, Ashley McComis Assistant General Manager
4 out of 5
by Ronald

Posted Mar 18, 2017 on Hotels
Comment from Hotel Management
May 6, 2017
Ron, We sincerely appreciate you taking the time to review our property. Our hotel strives at creating the best possible guest experience. Should you want to discuss your stay further, please do not hesitate to contact the hotel directly. Thank you again. Warmest Regards, Ashley McComis Assistant General Manager
5 out of 5
by A verified traveler

Very good place to stay

Posted Mar 13, 2017 on Hotels
Hotel was perfect for us (family of 4). Was clean and had everything and more we needed to fly early next morning.
Comment from Hotel Management
May 6, 2017
Thank you for staying with us! We sincerely appreciate you taking the time to share your recent experience. We hope if and when your travels bring you back to Cleveland, our hotel will be your number one choice! Regards, Ashley McComis Assistant General Manager