Ratings based on 839 Verified Reviews

4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Posted Dec 4, 2017
Pros: Free shuttle was very convenient.
Great hotel, welcoming staff. Shuttle was prompt and took me where I wanted to go on time.
Comment from Hotel Management
Dec 5, 2017 by AGM, Hotel Management
Rob, We have reviewed your comments and ratings from your recent stay. Our hotel strives at creating an excellent experience each and every stay. We are happy to hear everything was great! Happy Holidays! Kind Regards, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 3, 2017
Excellent service, particularly the airport shuttle driver.
Comment from Hotel Management
Dec 5, 2017 by AGM, Hotel Management
We have read your comments and appreciate you've provided us the gift of your feedback. We will pass along the great sentiments to the staff who made your time with us a great experience. We hope, should your travels find you back in the Cleveland area, we hope to have you as our guest. In Hospitality, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from tampa, florida

good location, nice area, close to everything for

Posted Nov 27, 2017
Pros: Good location, comfortable, clean and safe.
Location: You have the airport, the shopping centers and the Cleveland lakefront all within reasonable distance to allow easy access for business or pleasure
Nice hotel, no problems, good safe environment for allowing an individual the ability to get some work done.
Comment from Hotel Management
Dec 5, 2017 by AGM, Hotel Management
Nick- Thank you for your generous feedback! Our staff is happy to hear everything was exceptional during your visit. We sincerely hope to see you again should your travels bring you back to the Cleveland area in the future! Regards, Hotel Management
5 out of 5
by A verified traveler from NJ

Great stay

Posted Nov 13, 2017
Close to the airport and very friendly staff. The room is clean and well equipped. I will stay there next time in town
Comment from Hotel Management
Nov 15, 2017 by Ashley, Hotel Management
Chris- Thank you for your generous feedback! We sincerely look forward to welcoming you back in the future! Take care.
5 out of 5
Recommended
for Everyone
by A verified traveler from Indy

Weekend away

Posted Nov 3, 2017
Pros: Very Clean, Friendly Staff and good breakfast
Location: Was easy to get in and out of for all the local things to do, Rock and Roll Hall of Fame and Christmas Story House and the Awesome Melt Bar and Grill
We went to visit the sites in Cleveland for a getaway weekend. Hotel was great. Easy to get to. Staff was very friendly. Room was clean and comfortable. Breakfast was awesome. Even being next to airport, never heard the planes. Would happily stay again.
Comment from Hotel Management
Nov 8, 2017 by Ashley, Hotel Management
Scott, Thank you for your gift of feedback! We sincerely appreciate your time! The city of Cleveland has so much to offer and we are so glad you got to enjoy it! Should you find your self back in the area, we hope to be your first choice of hotels! Regards, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland

Very nice close to where I needed to go.

Posted Oct 23, 2017
Very clean, nice pool and hot tub, easy check in. Room was really spacious and had a great shower.
Comment from Hotel Management
Oct 24, 2017 by Ashley McComis, Hotel Management
Mary, Thank you for choosing our hotel for your recent travel needs! We are delighted to hear your stay was an exceptional one! Should your travels find you back in the area at a later date, please consider staying with us again! Thank you! Regards, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Detroit Michigan

Overall great hotel for the price.

Posted Oct 18, 2017
Pros: Friendly staff, cleanliness and easy of access into and out of major freeway.
Cons: Not a fan of apparent foam mattress.
Check-in was easy and staff helpful and informative. This is our second stay at this hotel while visiting Cleveland and highly recommend it. It has easy access to major highways in and out of Cleveland. The entire hotel is clean and tidy with friendly staff. My only issue was with our bed. It was much more firmer than I would have liked.
Comment from Hotel Management
Oct 20, 2017 by Ashley, Hotel Management
Brain & Susan, Thank you for sharing feedback regarding your recent stay! We are happy to hear you enjoyed almost every aspect of your stay. I am very sorry to hear the mattress was not to your liking. The mattress is called the Garden Sleep System Bed, which can adjust from soft to firm. Please make sure you try the adjustable dial out next time you stay. We sincerely hope to see you if and when your travels bring you back to the Cleveland area! In Hospitality, Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from orlando, fl

Great Pancakes!

Posted Oct 2, 2017
The staff was friendly, polite, and accommodating. The hotel was clean and the hallways smelled fragrant. I had a great parking spot no matter how late I came in. The workout room was exactly what I needed and it was always available when I wanted to work out. Best of all when I at breakfast in the hotel in the morning my pancakes were flavorful with a little bit of crisp. I didn't have to ask - the cook just knew how to do them right!
Comment from Hotel Management
Oct 2, 2017 by Hotel Management, Hotel Management
Latoya, Thank you for your detailed response! We sincerely appreciate you taking the time to write about your stay. We sincerely hope to see you again should your travels bring you back the area!
5 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Wonderful staff. Nice hotel.

Posted Sep 30, 2017
I can't say enough about the stuff. Everyone said hello or good morning. I mentioned that I was in Cleveland for a funeral and the front desk put a note on my door in the morning expressing their condolences and gave free meal coupons.
Comment from Hotel Management
Oct 2, 2017 by Hotel Management, Hotel Management
Heidi, We are so sorry to hear of your loss. Our staff is very genuine when it comes to situations like yours. Thank you for choosing our property while you were away from home. We sincerely hope to see you again in the future!
4 out of 5
by A verified traveler from Indiana

Close to airport and NASA research facilities

Posted Sep 23, 2017
Pros: Location. Room service. Very comfortable. Free transportation was great and very convenient.
Cons: Breakfast should be free.
Location: Great access to airport and NASA Glenn research facilities. Nearby restaurants.
Very convenient distance from airport and NASA research facilities. Free transportation from hotel to NASA and airport - reliable and prompt. Nice driver. Staff were very pleasant and helpful. Room service was accurate and fast. Food was very good. Wifi worked reliably. Quiet. Good bed.
Comment from Hotel Management
Sep 26, 2017 by Ashley, Hotel Management
Thank you for your feedback! We are happy to hear you enjoyed many of the offered amenities here! We sincerely hope to see you again if and when your travels bring you back to the Cleveland area! Thank you for your loyalty!