Exterior

Reviews of Hilton Garden Inn Cleveland Airport

3 out of 5
Hilton Garden Inn Cleveland Airport
4900 Emerald Court SW, Cleveland, OH

Reviews

8.6

Excellent

Rating 10 - Excellent. 534 out of 1001 reviews" "
Rating 8 - Good. 296 out of 1001 reviews" "
Rating 6 - Okay. 85 out of 1001 reviews" "
Rating 4 - Poor. 56 out of 1001 reviews" "
Rating 2 - Terrible. 30 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Michele

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is quite nice, excellent breakfast, reasonably priced. Room was clean and comfortable. Property has been under construction for years, perhaps it's ongoing?
Stayed 1 night in Apr 2024

6/10 Okay

Russ C

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Marvin Davies III on Apr 23, 2024
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

2/10 Terrible

Timothy

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Room smelled like cigarettes the whole time we were there
Stayed 2 nights in Apr 2024
Response from Marvin Davies III on Apr 17, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team. If there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Sarima

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 16, 2024
Thank you!

2/10 Terrible

Ranee

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The road was absolutely horrible getting back to the motel.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 16, 2024
I'm sure the city, with nicer weather, will be continuing to work on the roads. Hopefully, once you arrived at the hotel, your stay was pleasant!

6/10 Okay

Daniel

Traveled with family
Convenient enough to airport but a bit run down and in need of renovation.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 16, 2024
With our renovation in full swing and the guest rooms nearly complete, we will soon be starting on the main floor!

8/10 Good

Chelsea

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the hotel. Only thing we didn’t like is the showers. To get the kids in or ourselves we had to get soaked. It’s like they made them backwards. Strange. Otherwise it was good.
Stayed 2 nights in Apr 2024
Response from Marvin Davies III on Apr 9, 2024
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a basic hotel, but it has everything you need. The staff is incredibly nice and friendly! We would definitely stay here again!
Stayed 1 night in Apr 2024
Response from Marvin Davies III on Apr 9, 2024
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Xxx
Stayed 2 nights in Apr 2024
Response from Marvin Davies III on Apr 10, 2024
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Marvin Davies III on Apr 5, 2024
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marvin Davies III on Mar 27, 2024
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

4/10 Poor

Curtis

Liked: Staff & service, amenities, property conditions & facilities
It was clear quite and the Staff was very Nice but they tried to charge me $10.00 dollars 💵 for a continental breakfast...... ! I have stayed at a lot of hotels 🏨 in the 58 years that I've been living and I ain't never heard of nobody trying to charge money 💰 for a continental breakfast..... !
Stayed 2 nights in Mar 2024
Response from Marvin Davies III on Mar 27, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry to hear you were disappointed with a lack of a free continental breakfast. Hilton Garden Inn hotels offer a full cooked to order hot breakfast at a cost specified by our property instead of a free limited continental breakfast that other brands may offer. If you would like for the cost of our cooked to order breakfast to be included with the room rate during future stays, please know that you can inquire about our Bed and Breakfast package. If there is anything else I can do for you at this time, please contact me at the phone number or email below. We hope you will consider staying with us again in the future.

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food at the restaurant was unexpectedly incredibly delicious! The shuttle bus drivers especially Shannon were so kind and helpful. And the woman that checked me in was just wonderful. I had a great experience!
Stayed 1 night in Mar 2024
Response from Marvin Davies III on Mar 27, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the food to be incredibly delicious and Shannon was kind and helpful. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

10/10 Excellent

Amanda

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was very clean and kept up. The room was very well kept. The customer service was not so great. I waited over an hour for the shuttle car because they didn't realize after telling the front desk 3 times that I was waiting for the shuttle service to the airport that I was there. The afternoon front desk staff were rude. The morning staff was much nicer and more helpful.
Stayed 2 nights in Mar 2024
Response from Marvin Davies III on Mar 27, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the property to be very clean and well kept. I am sorry we dropped the ball on the customer service end. We will definitely work on that. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

10/10 Excellent

Douglas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport
Stayed 1 night in Mar 2024
Response from Marvin Davies III on Mar 21, 2024
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

8/10 Good

Lee

Stayed 1 night in Mar 2024
Response from Marvin Davies III on Apr 2, 2024
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

8/10 Good

Anita

Traveled with family
Liked: Cleanliness, staff & service
There were issues with the sink and toilet. Sink was backed up and toilet over flowed. Staff was great about sending maintenance up, but the sink problem was not completely resolved, and the overflow was bad.
Stayed 2 nights in Mar 2024
Response from Marvin Davies III on Mar 13, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry you experienced plumbing problems during your stay. I will address your feedback directly with our team. If there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Barbara Ann, Lisle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Marvin Davies III on Feb 25, 2024
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

10/10 Excellent

Susana M

Stayed 3 nights in Feb 2024
Response from Marvin Davies III on Mar 21, 2024
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

8/10 Good

Thomas

Stayed 1 night in Jan 2024
Response from Marvin Davies III on Feb 25, 2024
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

6/10 Okay

John

Traveled with family
Liked: Cleanliness, property conditions & facilities
No continental breakfast.
Stayed 1 night in Jan 2024
Response from Marvin Davies III on Jan 26, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry to hear you were disappointed with a lack of a free continental breakfast. Hilton Garden Inn hotels offer a full cooked to order hot breakfast at a cost specified by our property instead of a free limited continental breakfast that other brands may offer. If you would like for the cost of our cooked to order breakfast to be included with the room rate during future stays, please know that you can inquire about our Bed and Breakfast package. If there is anything else I can do for you at this time, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

2/10 Terrible

James

Stayed 2 nights in Jan 2024
Response from Marvin Davies III on Jan 26, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback! Please accept our sincere apologies for falling short of your expectations. May I ask what we could have done differently to meet your expectations? Any feedback you have would be greatly appreciated! At The Orbit Hotel, we promise to do whatever it takes to ensure you are satisfied. We sincerely hope you will consider staying with us in the future should you return to the area! You Can Count On Us. Guaranteed.

10/10 Excellent

ANITA

Stayed 1 night in Jan 2024
Response from Marvin Davies III on Jan 26, 2024
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Marvin Davies III on Jan 14, 2024
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

10/10 Excellent

Tania

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Marvin Davies III on Jan 13, 2024
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

10/10 Excellent

Kenneth

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Marvin Davies III on Jan 13, 2024
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

10/10 Excellent

Michael, Falls Church

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and engaging staff. From the shuttle driver to the housekeeping staff, everyone was courteous and genuine
Stayed 3 nights in Dec 2023
Response from Marvin Davies III on Jan 13, 2024
Thank you for taking a moment to share your experience. I am happy to learn the staff was very friendly and engaging! We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

10/10 Excellent

Megan, Westlake

Stayed 1 night in Dec 2023
Response from Marvin Davies III on Jan 13, 2024
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All great.
Stayed 1 night in Dec 2023
Response from Marvin Davies III on Dec 13, 2023
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. I am pleased to hear that everything was great! Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

10/10 Excellent

Kara

Stayed 1 night in Nov 2023
Response from Marvin Davies III on Dec 13, 2023
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

8/10 Good

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Marvin Davies III on Nov 28, 2023
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

8/10 Good

Mark

Traveled with family
Liked: Amenities, property conditions & facilities
Rooms were very clean and nice. Bathrooms very clean
Stayed 1 night in Nov 2023
Response from Marvin Davies III on Nov 27, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the room and bathroom to be very clean and nice. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

4/10 Poor

Pauline

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Nov 2023
Response from Marvin Davies III on Nov 14, 2023
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice
Room was clean and beds were comfortable. Even though it’s near the airport it’s very quiet. Would stay here again.
Stayed 1 night in Nov 2023
Response from Marvin Davies III on Nov 11, 2023
Thank you for taking a moment to share your experience. I am happy to hear your room was clean and quiet, the bed was comfortable, and you would stay with us again! We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

8/10 Good

Craig

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 1 night in Nov 2023
Response from Marvin Davies III on Nov 9, 2023
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Liked it; a little farther out/remote than we thought
Stayed 2 nights in Oct 2023
Response from Marvin Davies III on Nov 5, 2023
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Marvin Davies III on Oct 31, 2023
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

10/10 Excellent

Amiesha

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Response from Marvin Davies III on Oct 31, 2023
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

10/10 Excellent

Prabhcharan, Canton

Stayed 1 night in Oct 2023
Response from Marvin Davies III on Oct 23, 2023
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

10/10 Excellent

MARK

Stayed 1 night in Oct 2023
Response from Marvin Davies III on Oct 23, 2023
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
Zz
Stayed 1 night in Oct 2023
Response from Marvin Davies III on Oct 17, 2023
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Marvin Davies III on Oct 16, 2023
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

2/10 Terrible

Chris

Stayed 1 night in Oct 2023
Response from Marvin Davies III on Oct 18, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback! Please accept our sincere apologies for falling short of your expectations. We strive at creating a 10 experience for each of our guests each and every stay. May I ask what we could have done differently to meet your expectations? Any feedback you have would be greatly appreciated! At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We sincerely hope you will consider staying with us in the future should you return to the area! You Can Count On Us. Guaranteed.

6/10 Okay

Jack, Longview

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
For the amount of money that I spent on my room and dining there, you’d think that they’d have the courtesy to give me a discount on the room or a voucher to use in the future. My toilet was refilling all night long. The maintenance man spent 15 minutes waiting for it to come on & nothing happened. Maybe he should’ve tried 20-30? Front desk(with Manager) didn’t want to interact with my issue, what a disappointment.
Stayed 1 night in Oct 2023
Response from Marvin Davies III on Oct 17, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback! Please accept our sincere apologies for your experience with the running toilet. Please provide us with your Hilton Honors number and I will be happy to purchase you 10,000 bonus points as compensation for your inconvenience.

10/10 Excellent

Todd

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Marvin Davies III on Oct 16, 2023
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

8/10 Good

Luis

Liked: Staff & service, property conditions & facilities
It is a very good hotel, the interior and the rooms are very nice, but they should paint the hotel on the outside.
Stayed 2 nights in Oct 2023
Response from Marvin Davies III on Oct 16, 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. At The Orbit Hotel, we promise to do whatever it takes to ensure you are satisfied.

8/10 Good

JESSICA

Stayed 1 night in Oct 2023
Response from Marvin Davies III on Nov 1, 2023
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Marvin Davies III on Oct 11, 2023
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. It is always a pleasure to receive a positive score. Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

6/10 Okay

Vera

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Marvin Davies III on Oct 11, 2023
Thank you for taking the time to rate your experience at The Hilton Garden Inn Cleveland Airport. May I ask what we could have done differently to meet your expectations? Any feedback you have would be greatly appreciated! Here at the Hilton Garden Inn Cleveland Airport, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.

2/10 Terrible

James

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Can't leave vehicle at hotel any more.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 5, 2023
We are sorry you were disappointed you were unable to leave a vehicle in our parking lot. We have not had parking available for over 2 years, we are just too busy. The park and fly package were the only way you could book it in the past and that has been off for some time, we've never allowed cars to just be left on property. We do hope you found your stay at the hotel enjoyable and were able to make other arrangements for your parking while flying out.