Exterior

Reviews of Sonesta Simply Suites Cleveland North Olmsted Airport

2.5 out of 5
Sonesta Simply Suites Cleveland North Olmsted Airport
24741 Country Club Blvd, North Olmsted, OH

Reviews

8.4

Very Good

Rating 10 - Excellent. 426 out of 871 reviews" "
Rating 8 - Good. 287 out of 871 reviews" "
Rating 6 - Okay. 84 out of 871 reviews" "
Rating 4 - Poor. 36 out of 871 reviews" "
Rating 2 - Terrible. 38 out of 871 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine for overnight stay before going to airport
Stayed 1 night in Feb 2024

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality was awesome. The girls at the front desk were nice and helpful. Check-in was super easy. There's lots of places to eat around the area, the mall and Wal-Mart are right across the street. The highway is right around the corner so it was convenient if you want to go to downtown or other areas. I was on the second floor and it was quiet the 2 nights I stayed there. I would definitely come back to stay in the future.
Stayed 2 nights in Mar 2024
Response from GM on Mar 17, 2024
Hi Stephanie,Thank you for the great review. We greatly appreciate you staying with us and hope you will again. I will pass on the kind words about the front desk staff!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
The people working the front desk were very friendly and helpful.
Stayed 3 nights in Mar 2024
Response from Front Office Supervisor on Mar 17, 2024
Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our front desk staff to be very friendly and helpful during your stay. Providing excellent customer service is one of our top priorities, and we are thrilled that our team members were able to enhance your experience with their hospitality.We truly appreciate your kind words and hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

6/10 Okay

Bonnie L.

Liked: Staff & service
Stayed 4 nights in Mar 2024
Response from Front Office Supervisor on Mar 15, 2024
Thank you for sharing your feedback with us. We appreciate you taking the time to let us know about your experience, and we're glad you chose to stay with us.While we're pleased to see that you had an overall positive experience, we also take your concerns seriously. We apologize if there were any aspects of your stay that did not meet your expectations.Your feedback is valuable to us as we continuously strive to improve and provide the best possible experience for our guests. If there are specific areas where you feel we could enhance our service or amenities, please don't hesitate to let us know.We hope to have the opportunity to welcome you back in the future and exceed your expectations.

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Office Supervisor on Mar 4, 2024
Thank you for your fantastic review score! We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful experience.

10/10 Excellent

Gloria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are clean,staff is very friendly & easy check in & out
Stayed 3 nights in Feb 2024
Response from Front Office Supervisor on Mar 4, 2024
Thank you for your kind words! We're thrilled to hear that you found our rooms clean, our staff friendly, and your check-in and check-out process easy. We strive to provide a seamless experience for our guests, and we're delighted we could meet your expectations. We hope to welcome you back soon for another enjoyable stay.

8/10 Good

Autymn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the friendly staff and how clean my room was. However, it was a cigarette smell lingering in my room that I could not get rid of.
Stayed 2 nights in Feb 2024
Response from Front Office Supervisor on Feb 26, 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the friendliness of our staff and the cleanliness of your room.We sincerely apologize for the cigarette smell that lingered in your room. This is not the experience we aim to provide for our guests, and we understand how unpleasant it must have been. We'll immediately investigate this matter and take steps to ensure that all our rooms meet our high standards of cleanliness and comfort.Your satisfaction is important to us, and we hope you'll give us another opportunity to exceed your expectations during your next visit.

6/10 Okay

Bonnie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Office Supervisor on Feb 20, 2024
Thank you so much for choosing to stay with us! We truly appreciate your patronage and hope your experience was nothing short of exceptional. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back soon!

10/10 Excellent

Kendra

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in this area for work and found this hotel on Expedia. We have a timeshare and enjoy cooking for ourselves when on vacation. I found the kitchen in this suite very nice. I loved the homeyness of this location. I was able to park right outside my window, everything was accessible. My husband was comfortable while I was at my seminar. The recliner in the room was excellent. I love the shampoo, conditioner, and soap in the shower. I will be looking for Sonesta's when traveling and not able to use my timeshare. The staff was nice and very accommodating. I use a debit card because I do not like credit cards and they only hold $100 which is much better than other chains. Thank you for making our trip enjoyable.
Stayed 2 nights in Feb 2024
Response from Front Office Supervisor on Feb 19, 2024
Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your stay and found our suite to be accommodating, especially with the well-equipped kitchen and comfortable amenities like the recliner. It's wonderful to know that our staff provided excellent service and that our debit card policy suited your preferences. We look forward to welcoming you back to Sonesta on your future travels!

8/10 Good

Ryan

Liked: Staff & service
Smell in the hallway.
Stayed 2 nights in Feb 2024
Response from DM on Feb 9, 2024
Thank you for the great review!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
It is a clean and quiet place to stay when I am in North Olmsted visiting family. The staff is always friendly. I also like having the kitchenette
Stayed 3 nights in Jan 2024
Response from GM on Feb 9, 2024
Thank you for the great review!

10/10 Excellent

Susan

Traveled with partner
Liked: Amenities
The girls at check in and checkout were excellent. The room needed a good dusting. A lot of things not dusted for a while.
Stayed 4 nights in Jan 2024
Response from Front Office Supervisor on Jan 30, 2024
Thank you for your positive comments about our check-in and checkout team. We apologize for the oversight with room cleanliness and will address it promptly. We appreciate your feedback and hope to welcome you back for an improved experience.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
spacious and nice
Stayed 1 night in Jan 2024
Response from Front Office Supervisor on Jan 29, 2024
Thank you for your positive review! We're thrilled you found our space nice and spacious. It was a pleasure hosting you. Looking forward to welcoming you back soon!

4/10 Poor

George

Hotel was not up to par
Stayed 1 night in Jan 2024
Response from GM on Jan 22, 2024
Hi George,Please give us a call to let us know what happened during your stay. We would be happy to help.

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Office Supervisor on Jan 24, 2024
Thank you for taking the time to share your positive feedback. We are thrilled to hear that you enjoyed your stay with us. Our team takes great pride in providing excellent service, and it's always rewarding to know that our efforts have made a positive impact on our guests. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Natalie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
not a bad place
Stayed 3 nights in Jan 2024
Response from GM on Jan 22, 2024
Thank you for the great review.

6/10 Okay

Denia

Liked: Cleanliness
Disliked: Staff & service
The guy who checked me in, Grant was the most helpful. The hotel seems a little outdated and there was never anyone at the front desk. I even used the little silver phone and still couldn’t reach anyone. The loud ghetto housekeeping girls started banging on my door at 10:00 when check out isn’t until 11. Omg and not to mention, you have to pay for parking. It’s not even covered parking. If you’re going to make people pay for parking at least have it be covered parking especially for the winter. Imagine paying $5 a day for parking and still have to go out and clean your car. SMH I wouldn’t stay here again. The location however is very convenient with a lot of restaurants and shopping around. The mall is across the street.
Stayed 2 nights in Jan 2024
Response from Front Office Supervisor Tiffany on Jan 17, 2024
Thank you for sharing your thoughts about your recent stay with us. We appreciate your compliments about Grant and his helpfulness during your check-in.We regret to hear that you found our hotel to be outdated and experienced challenges reaching the front desk. Our sincere apologies for any inconvenience caused by the disturbance from housekeeping, and we will address this matter with our team to ensure a more considerate approach.Regarding the parking situation, we understand your concern. We strive to provide convenient options for our guests, and we'll take your feedback into consideration as we assess our parking policies.It's great to hear that you found our location convenient with nearby amenities. We hope you reconsider staying with us in the future, as we are committed to improving our services based on valuable feedback like yours.Thank you for bringing these matters to our attention. We appreciate your honesty and the opportunity to make improvements.

6/10 Okay

Roger

Stayed 1 night in Dec 2023
Response from Front Office Supervisor Tiffany on Jan 17, 2024
Thank you for choosing Sonesta Simply Suites and for your 3/5 rating. We appreciate your feedback. If you have specific details or suggestions to share about your stay, please let us know. Your insights help us improve and ensure a better experience next time.We look forward to the opportunity to welcome you back.

10/10 Excellent

Jonathan

Stayed 2 nights in Sep 2023
Response from Front Office Supervisor Tiffany on Jan 17, 2024
Thank you so much for your kind words and fantastic review! We're thrilled to hear that you enjoyed your stay with us. It was our pleasure to host you, and we look forward to welcoming you back in the future.

8/10 Good

Deborah

Traveled with partner
Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2023
Response from Front Office Supervisor Tiffany on Jan 8, 2024
Thank you so much for your fantastic rating! We truly appreciate your support. If there's anything specific you loved about your experience or if you have any suggestions, feel free to share. We look forward to welcoming you back soon!

8/10 Good

Beverly

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and accommodating. Loved the kitchen and free coffee each morning
Stayed 4 nights in Jan 2024
Response from Front Office Supervisor Tiffany on Jan 8, 2024
We're thrilled to hear you enjoyed our friendly staff and found our kitchen, along with the complimentary morning coffee, to your liking. Your positive feedback means a lot to us! We can't wait to welcome you back for another great stay.

6/10 Okay

Jonathan

Traveled with partner
Liked: Staff & service, amenities
I like the convenience of a small kitchen arrangement. I didn’t like the empty convenience store or lack of functioning equipment; disposal broken and dirty, dishwasher didn’t drain, saucepan lid missing. The staff was very helpful and tried to overcome rundown property.
Stayed 3 nights in Dec 2023
Response from Front Office Supervisor Tiffany on Dec 27, 2023
Thank you for your feedback. We appreciate your acknowledgment of our helpful staff and the convenience of the small kitchen. We apologize for the issues you faced and assure you that we are addressing them promptly. We hope to welcome you back for an improved experience.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious room…wish I had brought my own pillows. Everything else was great!
Stayed 1 night in Nov 2023
Response from GM on Nov 28, 2023
Thank you for the great review!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from GM on Nov 28, 2023
Thank you for the great review!

8/10 Good

Lauris

Liked: Cleanliness, staff & service, property conditions & facilities
The property is being renovated, so there is construction happening.
Stayed 2 nights in Nov 2023
Response from GM on Nov 14, 2023
Thank you for the great review!

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on Nov 10, 2023
Thank you for the great review!

6/10 Okay

Kevin

Stayed 1 night in Nov 2023
Response from GM on Nov 6, 2023
Thank you for taking time time to write a review.

8/10 Good

Rhyan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 4 nights in Oct 2023
Response from GM on Nov 3, 2023
Thank you!

8/10 Good

Brian

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from GM on Oct 31, 2023
Thanks for the great review!

10/10 Excellent

Kenisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it had a small kitchen
Stayed 1 night in Oct 2023
Response from GM on Oct 30, 2023
Thank you for the great review!

10/10 Excellent

ROBERT GEORGE, North Las Vegas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best front desk staff. Katie was rhe only name I remember, but all were equally helpful.
Stayed 4 nights in Oct 2023
Response from GM on Oct 30, 2023
Thank you for the awesome review about the staff!

10/10 Excellent

Rhyan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Oct 2023
Response from GM on Oct 30, 2023
Thank you for the great review!

10/10 Excellent

Rhyan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Oct 2023
Response from GM on Oct 26, 2023
Thanks for the great review!

8/10 Good

Jeff

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from GM on Oct 23, 2023
Thank you for the great review!

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from GM on Oct 23, 2023
Thank you for the great review!

8/10 Good

John

Traveled with family
Bathroom could have been a little cleaner
Stayed 1 night in Oct 2023
Response from GM on Oct 16, 2023
Hi john,Thank you for letting us know. We will work with the housekeeping staff to make sure it better.

4/10 Poor

Paityn

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Weird smell.
Stayed 2 nights in Oct 2023
Response from GM on Oct 13, 2023
Thank you for the review. We are not sure what that means or where it was. Feel free to contact the hotel to discuss.

6/10 Okay

Rhyan

Business traveler
Property is slowly depreciating. Only one person on staff will listen to a customer. Everyone else wants to come up with money saving alternatives. I was overcharged for a room that I did not get instead of reimbursement the solution was to move. property received payment for a third-party. There is no reason to transaction could not have taken place.
Stayed 4 nights in Oct 2023
Response from GM on Oct 13, 2023
We appreciate you taking the time to share your feedback with us. It's disheartening to hear about your recent experience with our property, and we sincerely apologize for the inconveniences you've faced.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleveland
The hotel was clean and comfortable. The lobby area was less than stellar. I wish it was more open and welcoming. Other than that, it was an excellent stay. Rooms were clean and comfortable.
Stayed 2 nights in Oct 2023
Response from GM on Oct 10, 2023
Thank you for the review.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Front Office Supervisor Tiffany on Oct 11, 2023
Thank you so much for taking the time to leave us such a positive review. We're delighted to hear that you had a pleasant experience with us. Your kind words motivate us to continue delivering exceptional service to all our guests.Please know that your feedback has been shared with our team, and it brought smiles to everyone's faces. We always strive to ensure our guests have the best possible experience, and it's heartening to hear when we succeed.We hope to welcome you back soon. Until then, take care and warm wishes from the entire Sonesta team.

6/10 Okay

Robert

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from GM on Oct 9, 2023
Thank you for the review

8/10 Good

Carolyn

Stayed 6 nights in Oct 2023
Response from GM on Oct 30, 2023
Thank you for the great review!

10/10 Excellent

Jeffrey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Was quiet, bed was comfortable, was convenient and staff was great.
Stayed 1 night in Oct 2023
Response from GM on Oct 9, 2023
Thank you for the review

8/10 Good

Rhyan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 5 nights in Aug 2023
Response from GM on Oct 9, 2023
Thank you for the review

8/10 Good

Rhyan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 5 nights in Sep 2023
Response from GM on Oct 9, 2023
Thank you for the review

8/10 Good

Rhyan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 2 nights in Oct 2023
Response from GM on Oct 9, 2023
Thank you for the review

10/10 Excellent

Virginia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on Oct 5, 2023
Thank you so much for the great review!

10/10 Excellent

Janette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel room for the price. Quiet property and the room and bathroom were clean and well kept. Safe area near other hotels, about 5 minutes from the airport.
Stayed 1 night in Oct 2023
Response from GM on Oct 3, 2023
Thank you for the great review!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from GM on Oct 30, 2023
Thank you for the great review!