Standard Room, 1 Double Bed, Non Smoking | Premium bedding, down comforters, pillowtop beds, desk
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Reviews of Clarion Inn

2.5 out of 5
Clarion Inn
185 James Asbury Dr NW, Cleveland, TN

Reviews

7.6

Good

Rating 10 - Excellent. 150 out of 512 reviews" "
Rating 8 - Good. 203 out of 512 reviews" "
Rating 6 - Okay. 82 out of 512 reviews" "
Rating 4 - Poor. 43 out of 512 reviews" "
Rating 2 - Terrible. 34 out of 512 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Teri

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was fine. Lots of restaurants nearby. But our room was dirty. We had our dog and when we woke up in the mporning, thousands of ants were everywhere on and in her food bowl. Would not stay there again.
Stayed 1 night in Mar 2024
Response from Manager on Apr 18, 2024
Dear Guest, We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you. Sincerely, Hotel Manager.

8/10 Good

Glorimar

Fast service
Stayed 1 night in Mar 2024
Response from Manager on Apr 18, 2024
Dear Guest, I appreciate your feedback. I'm glad that our hotel impressed you enough that you would stay with us again. Our goal is to provide an experience worth repeating for every guest, every time, Please do visit us again. Sincerely, Hotel Manager

10/10 Excellent

Raul

Stayed 2 nights in Feb 2024
Response from Manager on Apr 18, 2024
Dear Guest, I appreciate your feedback. I'm glad that our hotel impressed you enough that you would stay with us again. Our goal is to provide an experience worth repeating for every guest, every time, Please do visit us again. Sincerely, Hotel Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady that checked me in was awesome nice lady and I was very satisfied, and the room was quite nice.
Stayed 1 night in Mar 2024
Response from Manager on Apr 18, 2024
Dear Guest, I appreciate your feedback. I'm glad that our hotel impressed you enough that you would stay with us again. Our goal is to provide an experience worth repeating for every guest, every time, Please do visit us again. Sincerely, Hotel Manager

10/10 Excellent

Kathy

Stayed 1 night in Feb 2024
Response from Manager on Apr 18, 2024
Dear Guest, I appreciate your feedback. I'm glad that our hotel impressed you enough that you would stay with us again. Our goal is to provide an experience worth repeating for every guest, every time, Please do visit us again. Sincerely, Hotel Manager

10/10 Excellent

Kendall

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a perfect place to spend the night while traveling from Florida to Ohio. It was very clean and the front desk was exceptionally nice. They are truly dog friendly with only a small charge as opposed to the other supposedly dog friendly hotels that charge ridiculous amounts and have silly weight restrictions. We will return for all of our trips through the area.
Stayed 1 night in Feb 2024
Response from Manager on Apr 18, 2024
Dear Guest, I appreciate your feedback. I'm glad that our hotel impressed you enough that you would stay with us again. Our goal is to provide an experience worth repeating for every guest, every time, Please do visit us again. Sincerely, Hotel Manager

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Ralph

Business traveler
Bed mattress in poor condition. Sheets didn't fit bed and would not stay on. Had to ask for room service to empty trash and fresh towels.
Stayed 5 nights in Jan 2024

8/10 Good

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
The stay was perfect for us and our two dogs. We were just here late and up and out early. But the room was nice, the shower was a little eh but outside of that I would stay here again. Front desk staff was very friendly and helpful.
Stayed 1 night in Jan 2024
Response from Manager on Jan 7, 2024
Dear Guest, I appreciate your feedback. I'm glad that our hotel impressed you enough that you would stay with us again. Our goal is to provide an experience worth repeating for every guest, every time, Please do visit us again. Sincerely, Hotel Manager

6/10 Okay

Tod

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Manager on Jan 7, 2024
Dear Guest, We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. We are disappointed that we could not satisfy you and hope you consider staying with us again. Sincerely, Hotel Manager.

10/10 Excellent

Elesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 29, 2023
Dear Guest, We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you. Sincerely, Hotel Manager.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Dec 14, 2023
Dear Guest, We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you. Sincerely, Hotel Manager.

10/10 Excellent

JAMES J

Stayed 1 night in Nov 2023
Response from Manager on Dec 14, 2023
Dear Guest, We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you. Sincerely, Hotel Manager.

8/10 Good

Randy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Stayed 1 night in Nov 2023
Response from Manager on Dec 14, 2023
Dear Guest, We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you. Sincerely, Hotel Manager.

6/10 Okay

Millard

Disliked: Staff & service
Checking in was easy. Front desk employee very helpful. Breakfast good. Dead roach on night stand, no one at front desk when checking out.
Stayed 1 night in Nov 2023
Response from Manager on Dec 14, 2023
Dear Guest, We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you. Sincerely, Hotel Manager.

6/10 Okay

Michael, Mobile

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
No issues except for the rooms could have been cleaner. Had "grocery store" feet after walking around barefoot on the LVT. The bathroom toilet was not very clean under the seat (dried splatter at the back where lid and seat attach, along with hair). Bathroom floor was as dirty as the rest of the unit's floor. Just needed a real good mopping and bleaching of the bathroom, that's all.
Stayed 2 nights in Nov 2023
Response from Manager on Dec 14, 2023
Dear Guest, We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you. Sincerely, Hotel Manager.

2/10 Terrible

Dennis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on Dec 14, 2023
Dear Guest, We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you. Sincerely, Hotel Manager.

10/10 Excellent

Melanie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Dec 14, 2023
Dear Guest, We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you. Sincerely, Hotel Manager.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 22, 2023
Dear Guest, I appreciate your feedback. I'm glad that our hotel impressed you enough that you would stay with us again. Our goal is to provide an experience worth repeating for every guest, every time, Please do visit us again. Sincerely, Hotel Manager

10/10 Excellent

LINDA, Elk Park

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access with convenient parking
Stayed 1 night in Oct 2023
Response from Manager on Oct 22, 2023
Dear Guest, I appreciate your feedback. I'm glad that our hotel impressed you enough that you would stay with us again. Our goal is to provide an experience worth repeating for every guest, every time, Please do visit us again. Sincerely, Hotel Manager

6/10 Okay

Chris

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on Oct 22, 2023
Dear Guest, We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you. Sincerely, Hotel Manager.

4/10 Poor

maria f

Traveled with group
Disliked: Cleanliness
Nothing
Stayed 1 night in Oct 2023
Response from Manager on Oct 22, 2023
Dear Guest, We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you. Sincerely, Hotel Manager.

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Oct 2023
Response from Manager on Oct 22, 2023
Dear Guest, I appreciate your feedback. I'm glad that our hotel impressed you enough that you would stay with us again. Our goal is to provide an experience worth repeating for every guest, every time, Please do visit us again. Sincerely, Hotel Manager

10/10 Excellent

hailee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was amazing, the room was very clean! there was a light smell but once the air conditioner was on the smell faded
Stayed 1 night in Oct 2023
Response from Manager on Oct 22, 2023
Dear Guest, I appreciate your feedback. I'm glad that our hotel impressed you enough that you would stay with us again. Our goal is to provide an experience worth repeating for every guest, every time, Please do visit us again. Sincerely, Hotel Manager

8/10 Good

Neil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good convenient near interstate
Stayed 1 night in Sep 2023
Response from Manager on Oct 4, 2023
Dear Guest, I appreciate your feedback. I'm glad that our hotel impressed you enough that you would stay with us again. Our goal is to provide an experience worth repeating for every guest, every time, Please do visit us again. Sincerely, Hotel Manager

4/10 Poor

Marlena, Dover

Disliked: Cleanliness, property conditions & facilities
Very dirty comforter on bed! It was visibly soiled all over. It was white and a duvet! Dust on all furniture.
Stayed 1 night in Aug 2023
Response from Manager on Oct 4, 2023
Dear Guest, We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you. Sincerely, Hotel Manager.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Not the best
Exterior of hotel and lobby was very nice. The room looked nice but felt damp and smelled musty. The bathroom wasn't very clean as there was mold under the soap holder in the shower. The floor wasn't very clean either. We stay in the area often and I probably wouldn't book this hotel again.
Stayed 1 night in Sep 2023
Response from Manager on Oct 4, 2023
Dear Guest, We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you. Sincerely, Hotel Manager.

8/10 Good

Christy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Manager on Dec 14, 2023
Dear Guest, We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you. Sincerely, Hotel Manager.

10/10 Excellent

Amy

Stayed 1 night in Sep 2023
Response from Manager on Oct 4, 2023
Dear Guest, I appreciate your feedback. I'm glad that our hotel impressed you enough that you would stay with us again. Our goal is to provide an experience worth repeating for every guest, every time, Please do visit us again. Sincerely, Hotel Manager

2/10 Terrible

LINDSEY

Stayed 2 nights in Aug 2023
Response from Manager on Oct 4, 2023
Dear Guest, We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you. Sincerely, Hotel Manager.

4/10 Poor

bill

Stayed 1 night in Aug 2023
Response from Manager on Oct 4, 2023
Dear Guest, We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you. Sincerely, Hotel Manager.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything make a pleasant experience.
Stayed 5 nights in Aug 2023
Response from Manager on Oct 4, 2023
Dear Guest, I appreciate your feedback. I'm glad that our hotel impressed you enough that you would stay with us again. Our goal is to provide an experience worth repeating for every guest, every time, Please do visit us again. Sincerely, Hotel Manager

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Oct 4, 2023
Dear Guest, I appreciate your feedback. I'm glad that our hotel impressed you enough that you would stay with us again. Our goal is to provide an experience worth repeating for every guest, every time, Please do visit us again. Sincerely, Hotel Manager

2/10 Terrible

Gail

Stayed 2 nights in Aug 2023
Response from Manager on Oct 4, 2023
Dear Guest, We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you. Sincerely, Hotel Manager.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
had slight problem & was taken care of imediately.
Stayed 1 night in Aug 2023
Response from Manager on Oct 4, 2023
Dear Guest, I appreciate your feedback. I'm glad that our hotel impressed you enough that you would stay with us again. Our goal is to provide an experience worth repeating for every guest, every time, Please do visit us again. Sincerely, Hotel Manager

10/10 Excellent

Moises

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location of the hotel is very good .
Stayed 2 nights in Aug 2023
Response from Manager on Aug 12, 2023
Dear Guest, I appreciate your feedback. I'm glad that our hotel impressed you enough that you would stay with us again. Our goal is to provide an experience worth repeating for every guest, every time, Please do visit us again. Sincerely, Hotel Manager

10/10 Excellent

David

Traveled with family
Liked: Amenities
Convenient- right off the interstate
Stayed 1 night in Jul 2023
Response from Manager on Aug 12, 2023
Dear Guest, I appreciate your feedback. I'm glad that our hotel impressed you enough that you would stay with us again. Our goal is to provide an experience worth repeating for every guest, every time, Please do visit us again. Sincerely, Hotel Manager

8/10 Good

oreal

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Guest services was friendly. Room smelled clean. Bathroom is a little dated and needs painting, new door and caulking. Location is quiet and close to the interstate
Stayed 1 night in Aug 2023
Response from Manager on Aug 12, 2023
Dear Guest, I appreciate your feedback. I'm glad that our hotel impressed you enough that you would stay with us again. Our goal is to provide an experience worth repeating for every guest, every time, Please do visit us again. Sincerely, Hotel Manager

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff willing to help
Stayed 4 nights in Jul 2023
Response from Manager on Aug 12, 2023
Dear Guest, I appreciate your feedback. I'm glad that our hotel impressed you enough that you would stay with us again. Our goal is to provide an experience worth repeating for every guest, every time, Please do visit us again. Sincerely, Hotel Manager

8/10 Good

Dana

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guet room was pretty clean and comfortable. I slept well feeling very safe. The staff very friendly and the breakfast was good.
Stayed 1 night in Jul 2023
Response from Manager on Aug 12, 2023
Dear Guest, I appreciate your feedback. I'm glad that our hotel impressed you enough that you would stay with us again. Our goal is to provide an experience worth repeating for every guest, every time, Please do visit us again. Sincerely, Hotel Manager

10/10 Excellent

Marcel

Stayed 2 nights in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
We had a grest time. We slept exceptionally well. The bed was comfortable and everything was clean. We will come back.
Stayed 3 nights in Jul 2023
Response from Manager on Aug 12, 2023
Dear Guest, I appreciate your feedback. I'm glad that our hotel impressed you enough that you would stay with us again. Our goal is to provide an experience worth repeating for every guest, every time, Please do visit us again. Sincerely, Hotel Manager

6/10 Okay

Misty

Traveled with partner
Disliked: Staff & service
Stood and waited at the checkin counter for almost 15 minutes. Rang the bell, called the number that was listed at desk in the absence of the stagf, no answer. Finally 2 employees came in from outside and acted like it was no big deal. Property needs updated.
Stayed 4 nights in Jun 2023
Response from Manager on Jul 6, 2023
Dear Guest, I appreciate your feedback. Our goal is to provide an experience worth repeating for every guest, every time. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager Clarion Inn

2/10 Terrible

Spencer

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible 1 Night Stay
When we walked into the room, it’s wreaked of mold, and mildew. The room had not been cleaned hardly at all. There was hair, both humans animal hair, all over the bed and animal hair was still evident throughout the room. There was evidence of spiders nests in the pullout couch, with I hatched egg sacks. The bathtub was gross, so we didn’t shower there. And the bathroom door stuck to the floor, so in order to get the door shut, you had to slam it shut, and to open it, you had to pry it open. My wife couldn’t get herself out, so I had to put my shoulder into it to help open the door. The bed also was not comfortable either. If not for the fact that we had already paid for the room, we would have never stayed there. It was only 1 night, but I would NEVER stay there again!
Stayed 1 night in Jun 2023
Response from Manager on Jun 27, 2023
Dear Guest, We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you. Sincerely, Hotel Manager.

4/10 Poor

Bill

Disliked: Cleanliness
Stayed 1 night in Jun 2023
Response from Manager on Jun 27, 2023
Dear Guest, We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you. Sincerely, Hotel Manager.

8/10 Good

Debra Sue

Traveled with partner
Liked: Cleanliness, staff & service
For the price the room was nice and clean. The pool looked green so we didn’t use it.
Stayed 2 nights in Jun 2023
Response from Manager on Jun 27, 2023
Dear Guest, I appreciate your feedback. I'm glad that our hotel impressed you enough that you would stay with us again. Our goal is to provide an experience worth repeating for every guest, every time, Please do visit us again. Sincerely, Hotel Manager

10/10 Excellent

Joe

Stayed 1 night in Jun 2023
Response from Manager on Jun 27, 2023
Dear Guest, I appreciate your feedback. I'm glad that our hotel impressed you enough that you would stay with us again. Our goal is to provide an experience worth repeating for every guest, every time, Please do visit us again. Sincerely, Hotel Manager

6/10 Okay

Ervin

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Just OK
Hotel was a good price, but pictures are skewed The landscape was not maintained and had weeds everywhere We paid for non-smoking room, but it was beside a smokers room next to our bathroom. We had to keep the bathroom door closed or the room smelled like smoke. The air conditioning had not been turned on before our arrival so the room smelled musty. However, once the air conditioning was running for 10-15 minutes the musty smell went away. The hotel room was dated. The room was clean.
Stayed 1 night in Jun 2023
Response from Manager on Jun 27, 2023
Dear Guest, We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you. Sincerely, Hotel Manager.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Hotel is just okay.
The rooms could have been cleaner. They had a damp almost musty smell. The beds were comfortable and the TV/cable was nice. The breakfast was pretty good. The pool and most everything about the hotel needs some maintenance and updating.
Stayed 2 nights in Jun 2023
Response from Manager on Jun 27, 2023
Dear Guest, We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you. Sincerely, Hotel Manager.